Bonsall Postal & Imaging Center

How does this place have 3 stars? These guys are AWESOME!!! Super funny and nice but it’s dry humor so don’t get all butt hurt. Good prices. We had to print out some brochures on photo paper and we sent them an email. They printed it out for us and we were it the door! Always a fan and support small business :) good for them keep it up guys! –straight up pilates studio

Zero stars. No customer service skills, entitled attitude. I would rather drive an extra 20 mins away than to ship from their store.

I’ve been here a few times for really basic services and found the place just average. That was until today when I went there to try and overnight a work file. The first odd thing was that when I told the guy I needed the package overnighted… From his reaction you would have thought I asked him to drive it there himself! He was rude and sounded very inconvenienced by my business. He next asked me something along the lines of «am I willing to pay because it will be expensive». The way he said it was really condescending. Maybe because I arrived at the place on my motorcycle he thought I couldn’t afford the $ 60 fee to ship the package? Next, the guy told me my package would not ship via FEDEX or UPS to the address I needed It shipped to. I ended up leaving and shipping my package at the UPS store in Fallbrook. It turns out the information I received was incorrect because UPS shipped it just fine. Go somewhere else for better service and far less attitude.
Overall, I was pretty disappointed with this place. I won’t be giving Bonsall postal center any further business.

I’m sorry to say my visit to this business for live scan fingerprinting wasn’t a positive experience. This morning I called and spoke with Seth, who assured me I could drop by anytime today for fingerprinting (even though their website asks you make an appointment on Fridays). When I arrived a couple hours later, Seth was not there. Instead, Bob was there to help me. Okay, no big deal. But Bob is in need of some customer service skills. I came prepared with my paperwork, but he made it crystal clear it would be a few minutes for him to get the computer up and running. Again, no big deal. But then he proceeds to tell me «I don’t have the best fingerprints in the world,» and it’s gonna be difficult for him to capture them. Well, it just so happens I used to work for a company that maintains these machines, and I know exactly how they work. I also just had my fingerprints done a few months ago, and that person had no trouble capturing them. The real kicker was, he left me standing there to continue try rolling my prints over and over and over again… never once coming around to help me. Yet, he was happy to charge me the $ 20 fee for him to roll the prints. Um, why am I paying $ 20? The insulting part came as we were leaving, when he commented that my daughter needs to stay off of her cell phone. Then he proceeded to ask me if I’ve talked to her about that yet. Well, Bob, I’m pretty sure you would prefer she stand there quietly on her phone, rather than run around your store and be disruptive. This experience was supposed to be an exciting one — my fingerprints were being taken for a license I’ve worked six years towards. I was considering going back on Monday to have my passport photos taken for the same license application. After my visit today, I won’t be returning for any reason.

I love the home town feeling you get from these guys! Seth and Bob are friendly and professional. They remember your name joke with your kids, basically they make me smile every time I come in.

TOTALLY UNFRIENDLY.
Slightly clueless man named Bob was rude and unfriendly, and insulting. I will take my business elsewhere. Sad, because I like to support local places.

Very poor service, nonchalant attitude. Won’t be using this shipping center again. Ever.
I was promised a phone call when an important package was delivered, but instead, had to track it down myself. It sat there for five days before I found our where it was.

Nestled in a small village setting, right across my favorite Pizza place is Bonsall Photo & Postal Center. It is right on my way outa town, I stop drop of my mail that I have created. I’ve thought I have should be taking these commerce to the US Post Office but it is out of the way for me as I am usually headed to the high countree.
Just the other day Dad asked about this particular piece of mail, I said I had mailed it because you signed it Right! He said no you were supposed to look in to it. I thought for a momento and called Sap at Bonsall Postal, in less than a minute he had the bastardly piece in his hands. So it is a good thing to get the second look sometimes. A day latter I called and they mailed the mail for me
Niece people very helpful too and the shop is ready for your half packed things to get mailed, ya all should try them out sometime you might need they second chance!