B. B. D.

This was the worst contracting experience I have had to date. Jim, the owner, is a very nice man but his sub contractors for tile are the worst, and his ability to truly fix issues is unacceptable as well. I had a very small job. I only needed a shower stall taken out (fiberglass) and a new tile shower installed. The first team did a horrendous job. It was a two-​man team (names I have forgotten) and they told me they were experts. They didn’t measure/​cut the tile correctly so they left an inch lip at the wall. Can you imagine the tile wasn’t flush with the wall? And then the back wall that they tiled was not flush/​flat. They didn’t bother to make sure the wall was properly supported so the tile was put in warped. When I saw the mess, Jim said he would rip it out and do it again. The second tile person from Worcester seemed nice and told me he is a perfectionist. He finishes, and the base of the shower was not sealed properly so the bathroom started leaking water into my down stairs dining room. When I repeatedly contacted the tile person, he never responded with a date to fix it, and then it took Jim another 3 months to arrive with a solution. He sends a helper to fix the seal. The young helper was again very nice, but totally inappropriate. He used a cocking/​sealer, and then I reminded him I have a water stain on the ceiling in my dining room. I told him I was not convinced this was the fix – meaning the sealer/​cocking may not fix the leak to my dining room. He proceeded to SPRAY Kilz to the ceiling stain! Can you imagine SPRAYING paint with a dining room table and hard wood floors present? I went to get a can of kilz and a paint brush and he painted on the kilz. So, here we are a year later. (This job started in November of 2014, the shower was completed in December, and I sent an email the day after it was completed on Xmas eve 2014 to log the problems.) The young man with the kilz came in mid may 2015. NOW I have the same leak from the base of the shower stall, May of 2016. This entire issue is Bathroom By design’s mess, and now I have to get another contractor to rip this out and fix the leak, Bathroom by design is not even adequate for commercial use, and definitely not for homes. In addition to the bathroom issues, when pounding 2 by 4s in the bathroom space to fix the wall, they knocked a hole through my wall into my bedroom and never fixed it. I will say that the vendor who installed the glass door was great. Wayside Glass. This experience has been horrible. I would never recommend this company. NEVER.

One of the worst contractors I have ever hired. I would give 0 stars if Unilocal allowed it.
I contacted Jim a year ago for a bathroom remodel. Totally gut the existing bathroom and build a master bathroom. Jim was super responsive. Came right out for the quote and called regularly to follow up. I decided to hire him based on his excellent reviews on home advisor. And that is where my positive experience ended.
The saying is that you can get Good, Fast, or Cheap. I got none.
Cheap. Nope. He wasn’t the cheapest, but the pricing was competitive and reasonable.
Fast. Nope. As soon as the contract was signed, with 50% deposit, the responsiveness ended. I signed the contract in mid May 2015. The agreement was that work would begin in 3 weeks and would take 3 weeks to get the job done. I should have had finished bathrooms by the end of June. But work did not begin until the end of July. And my bathrooms are still not finished. Nearly a year later! I haven’t heard from Jim in 6 – 7 weeks, so I’m assuming at this point that he has walked off the job.
Good. Nope. The work failed the rough plumbing inspection as well as the final electrical inspection. And the rest of the work is shoddy. I have towel bars and paper holders falling off the walls, door knobs weren’t installed, I have holes in my hardwood floors, holes in the walls behind the vanities, doorways that don’t line up, tile accent strips installed at different heights, things weren’t caulked or insulated. A lot of little things — but things that prevent the bathrooms from being fully useable. As well as bigger things — like HVAC relocated with duct tape and pipes that were not properly secured.
I had 4 different plumbers on the job. 4 different tile guys, at least 5 different carpenters. So there was no ownership of work.
Clearly my remodel was too big a job for Jim to handle. Unfortunately he wasn’t man enough to say so. He decided to screw the customer instead.