Bed Bath & Beyond

This store is a mess. A lot of merchandise is not priced. it’s hard to find things. The sales people lack product knowledge. And to top it all off, you have to pay for parking in their own lot.

I was expecting a HUGE difference in this store. When I visit the city (very rarely), I always lower my expectations in everywhere I go. Being in what seemed like a small space, I didn’t expect too much from the Fenway Bed Bath & Beyond. I thought it must have some of the «regulars», but wouldn’t have nearly as many departments or the supreme selection found in my local Dedham BB&B. Surprisingly, the store (for Boston) is HUGE. It had everything I came in to find and more, even a TON of Christmas clearance (it’s a month past Christmas people!). The staff were all helpful and lots were present not only at checkout, but also throughout the store. All being knowledgable and very good at directing customers (like me). Overall, besides parking (which I will get to below), it was a great experience, and a nice surprise to see a city store, that is large, and not cramped like most other stores.
For parking, there are both a parking garage and a parking lot. I always prefer to use the parking lot over any garage. Plus, I tried the garage. It was full (Well, actually, there were many open spaces, all of the open spaces were impossible to get into because of annoying «poles» holding up the parking garage. The parking garage could be easily redone to include many more spots, and not waster nearly as much space as it currently does from poles and poles and more poles).The lot had much more space. It’s accessible via Park Drive and is somewhat small, but finding a spot shouldn’t be too big of an issue. Getting out is the real problem. MAKE SURE TO have Bed Bath & Beyond STAMP your ticket from the meter when you enter the parking lot. I didn’t know this and they wanted to charge me for parking. Plus, it took at least 15 minutes for me and others to get out of the lot. Suburban BB&B stores have much better parking lots. Parking is really the only «drag» about this store. Otherwise, it’s great and highly suggested from me for home décor, furniture and more as a store in the Fenway area. 4 stars.

Excellent customer service. I went for bookshelves I saw online. The young man who I approached took me to the area where the shelves were located. He was unable to find them so he located them on the company website and got them shipped to me for free. He was enthusiastic about his job. Based on my contact with other employees it seemed like customer service was stressed as very important by management. I drove from Burlington Ma to this store and was happy I traveled to this location. They should be commended for the effort.

My boyfriend and I need to buy car phone chargers. We picked up two at this BB&B (the ones at the checkout line). We left and tried the chargers — neither worked. We went back and exchanged them for other chargers — and waited 20 minutes in line to exchange them. We tested the new ones in the parking lot. They also did not work. We went BACK in to return them, waited another 20 minutes in line. The sales associate returned both chargers to my boyfriends visa — we had purchased them separately, but he got the refund for both. (Seriously??) When we left, the line of cars getting out of the parking lot took another 20 minutes and we ended up having to pay more for parking because of the time. Worst experience of any BB&B. Will NOT be back.

Plenty of space and lots of products from different brands. It’s easy to find some good deals. Overall it was a good experience.

Granted prices are higher in this store compared to Target — but even with high prices, as long as customer service and products are good, I’m happy. I usually love Bed Bath & Beyond but for some reason, this branch falls short.
Upon arrival, the carts outside were so unorganized and scattered about the entrance. The personal care section for toiletries and other hygiene and feminine products isn’t very big, which is very disappointing. I also bought a pillow here that seemed promising because the firmness changes depending on how you sleep on it, but it’s actually very stiff.
Because I am a fan of Bed Bath & Beyond, I’m likely to come back. Customer service is pretty decent here. Staff were still able to smile even during the rush of move-​in week for college students. Should this falter, I’ll probably just shop online while living here in Boston.

Don’t go to this branch. Management is not cooperative. At others of their stores, they will honor the discount even if I forget my paper coupon. At this store they were totally uncooperative and dismissive.

I have only been here once, but it was a really great experience. I just had to stop by to replace the CO2 for my soda stream. I was helped as soon as I walked in, and the cashier made sure I had the coupon to get the best price. Very helpful staff!

One of their employees gave me a fantastic massage. I think it was a chair. Stoner friendly.

I just had such a good experience at this store last night.
So, first of all, I called to make sure they had flannel sheets, because I am a T rider, which makes trips like this take forever, and last time I went looking for flannel sheets NO ONE HAD THEM YET. I quickly got through to a human who said yes they had them and even asked me extra questions to make sure they’d have exactly the size I needed and so on.
Then when I went to the store, they had three sections of flannel sheets: the expensive section, the ugly section, and the section that seemed great except it didn’t have the correct size. Blah!
So I went to customer service and asked if someone could help me find what I was looking for. The customer service employee said yes, and walkie-​talkied another employee with a call like, «I have a customer who needs help finding some sheets — wearing a hat, and a gray and white plaid shirt…»
Thank you, customer service employee, for not using pronouns or gender descriptors for me. You are awesome. This alone might have made it a good experience.
But THEN I walked back over and found the employee who was supposed to help me. He showed me the expensive and ugly sections, and I said, «Can I show you this other part I found?» I showed him the exact sheets I was looking for, and explained that I just needed them in this different size. He said they might not have them since everyone is buying flannel sheets right now, but he’d check. So HE WENT AND FOUND THEM. Like magic. I am sorry I didn’t get his name. This employee made my night and basically my entire winter because now I have non-​ugly flannel sheets! And I didn’t have to waste any more hours of my life searching for flannel sheets.
Finally, the cashier was also quite friendly.
Overall, apparently the trend of the Saturday night crew in this store is to be awesome.

they should call this location the bed, bath, above and beyond.
went in to find vacation beach towels and some guy climbed far into the back room stock piles to dig thru boxes of inventory to bring me an assortment (it was February, and they weren’t out on the shelves at all).
I bought two, but more importantly– I don’t have to wonder where I will go for kitchen or bath supplies in the future. this location is where it is at.
TIP: avoid during early sept… it gets over-​run with students.

I’m not sure who writes the training manuals for BBW but they must be awesome. I’m from California where I have written 5star reviews for my local BBW. Today I was here to pick up the stuff we preordered for my daughter’s dorm.
EVERYONE was so helpful and nice!!! There were a ton of people in there but it was well-​staffed, well– stocked and ready to get you in and out!

i love bed bath & beyond. they have everything i need to help set up my apartment, including decorations, storage units, appliances, and other miscellaneous items. for the most part, everything i have gotten there is high quality, and the customer service personnel are happy to do any returns if necessary — they will even give you the 20% coupon back.
the only thing that i would recommend is that they make a rewards card rather than sending out all of the 20% off coupons. it’s not a great use of paper, and i am always disappointed if i have to stop there on the way back from somewhere else and don’t have my coupons with me… and sometimes this would even deter me if i don’t have them.

This BB&B gets points for location – it might be the only one accessible by T! My friend and I dropped in while waiting for a movie (again, great locale), and were browsing for a couple things. Per usual at a BB&B, something was out of reach – those walls are TALL. So we kept browsing while actively looking for someone to help. we couldn’t find anyone! We had to go to a different section of the store to get help. And then, I tried to use my 20% off coupon from my email via my mobile, and BB&B only lets you use printed ones, and you can’t access them from a mobile device! So lame. Get with the times and the environment BB&B! Also, we asked about a specific item and were told they didn’t have them (pitchers) and 10 steps away we found a whole mid-​aisle display of pitchers. However, we did get some great candy for cheap which was perfect for the movie. It’s ok, kind of what you’d expect, but definitely don’t pop in thinking it will be a quick trip – hard to navigate around and no salespeople in sight.

This is just an O.K. BBB. Staff are fairly helpful and courteous. Parking is a joke and you have to pay for it.

This location is smaller than the Natick BB&B that I usually go to, but they still cram a crazy amount of product into this space.
Get the Microdry bathroom memory foam mats, they feel awesome and dry quickly.

Big, clean… typical BB&B.
Avoid at all costs during the last week of August and first week of Sept, though. This is the closest location to about 5 colleges, so it’s nuts.

I wish I made the kind of money necessary to shop here and at Crate & Barrel on a regular basis. I spied a *cotton candy maker* in here while I was perusing the kitchen stuff and it immediately set off my «ooooooohh» meter, which I had to quiet with a «knock it off Shea. You don’t need that, and you need that money to help get your partner through law school and to fund your own LSAT studying efforts that will commence after the new year.»
This was immediately followed with «but…but!» and then silent acquiescence. Being New Yorkers, we’d picked up two new king size pillows and immediately resolved to find king size Protect-​a-​Bed pillow covers. It may be Boston, and they’re not as vocal about the potential for bed bugs like we are here (e.g. they don’t complain as loudly or as often as we do), but they’re still on the top 20 list of cities with outbreaks. So better safe than sorry, yes?
I didn’t find any king size ones, so I picked up two queen size covers for $ 16.99 each, and you can’t really find them for any cheaper online, so Bed Bath & Beyond wins in the price + convenience department (e.g. don’t have to wait for them to ship and don’t have to pay shipping costs). I also picked up a set of 12 sweater hangers (you know, those hangers with that material on them that prevents the sweater from slipping down and becoming all misshapen?) for $ 12.99. A little spendy, but I guess they’re not exactly a cheap item.
Checkout was a breeze, and the cashier was very nice to me… not something I’m used to shopping in New York. Other than that, there was nothing too exciting about this store. Just another garden variety Bed Bath & Beyond!

OOh. Maybe dreams do come true!!!

Who doesn’t like to walk through every isle of BB&B and imagine having a kitchen full of everything you could possibly need, a bed with a brand new comforter or a window with new curtains. All I can say is the concept is hella-​awesome.
But– I have repeatedly bought things here that turn out to be cheap and useless. For example, bought some Tupperware for an inexpensive price– but assumed since it’s BB&B, the quality would still be there. I get it home and the lids won’t close on ANY of the containers.
Another example, I splurged beyond my better judgement and bought a pack of strawberry Welch’s fruit snacks. open them and the gummies are literally whitened with age. Gross… old fruit snacks are the worst (yes, you can argue that I am an idiot for buying fruit snacks there in the first place. but too late. I did.)
So just overall– I don’t mind hitting up some smaller, local places– and screwing the corporate giant that has had several hilarious movie references– maybe I’ll pay slightly more, but i know the quality will be there.