Beth Israel Deaconess Medical Center

I used to give this place the benefit of the doubt, but no. I love my doctor. He is amazing and makese unafraid and comfortable. Truly I think the best doctor I have ever had.
BUT I cannot stand this office. I won’t even hide my frustration.
1.) one time while I was sat down to get a shot I asked for, I noticed she was setting up the wrong vile because I had the medicine on me. When she was about to prick me, I kindly asked if it was my depo because it looks different. She looked confused and asked why I didn’t want something or other shot. I looked at her and said because I don’t know what that is, I have an allergy to certain meds, and I just wanted my depo.
2.) one time I was sent to get my medication at a cvs and waited 40 mins to find out not only did they send me to the wrong location when I specifically had asked but they also hadn’t sent it through to the correct location.
3.) the next time I come in and had called in advance to make sure I was scheduled and they had sent my order for my medicine through and when I arrived they said I had no appointment and couldn’t give it too me. So I had to come back the next day. I came
Back the next day after rearranging everything and of course the prescription hadn’t been sent through. So it took an extra 40 mins while. I went to go get my depo from the cvs up the road.
4.) two days I called and asked to schedule an appointment for my depo shot. I asked if I should call before hand to make sure the prescription would be sent through. The lady on my phone assured me that everything was ok and it would be sent through. I said perfect, can you please be able to also schedule me for a physical? She said of course she would and seemed so nice. Then I arrive and my physical wasn’t scheduled, was told I should have used the site and written them a message rather than called. I figured speaking to an actual person would be the best bet but CLEARLY I was wrong. I also found out that my prescription was not sent through. So now I am waiting for my prescription and have to wait about 3 hours for a physical which I was told I was lucky to have found this slot. No, I would be lucky if just ONE appointment would go right. I’m beyond irritated.
Again doctor Melville is the only saving grace. Him alone I give 5 stars and same with the nice lady who draws blood, but everything else about this place is horrible and I’m now dreading every appoint I have to make!

My appointment was 40 minutes late, nobody bothered to inform me of anything. The dr tried to weasel out of giving me regular physical exam tests, i.e. pap smear, and I was told I had to come back another time for blood tests. The assistant recorded my vitals signs completely wrong, stating I have elevated bp, which the dr took and confirmed was wrong. What an incredible waste of my time, incredibly unprofessional staff. I would never return to that office.