Carmel Movers

I’m not quite sure why these guys get such bad reviews since our experience with Carmel Movers was really awesome!
We just finished our move from Cambridge to Somerville and everything, from planning to final payment was fast and smooth. Ivan, who took care of our planning and contract was very responsive, polite and knowledgeable.
We had 3 of the hardest working guys (Jaime, Edwin & Rudolfo) show up early to our apartment and they were in constant motion, until the truck was packed with all of our stuff even with smiles on their faces. I got a little nervous we’d be finished too soon because they worked so quickly, but their timing was perfect.
On the other end, we were moving in at the same time as another couple, but the movers all worked well at the same time, staying out of each other’s way.
Hopefully, we won’t have to move again any time soon, but if/​when we do, I’d use Carmel again in a heartbeat!
Thx, Carmel!!!

We had good luck with these movers. They were recommended to us by our realtor. We found them to be polite and careful with our stuff. They were reasonably priced too.

Carmel Movers moved me from a very difficult access building to my new home. They did a very good job protecting everything and they were very efficient. The move came in right on budget and the movers were very professional, clean and neat. I have since referred them to many of my friends and family members. In a business like this, I think its hard to know who you can trust, but these guys were fantastic and I would recommend them to anyone.

These people were an absolute nightmare for us. They moved us from CA to MA. They were so bad that I sent a very lengthy letter to the BBB, which I have never done with anyone else. BUT before I did this I made many calls to these people and no one responded. When my things finally arrived I found out that 50% of my things had been damaged in some way. My things had just been thrown in boxes… no wrapping, no bubble pack… NOTHING to protect them.

These guys suck real bad. They were supposed to show up between 3 and 5. They showed up well after 7, without calling or anything to let me know what was going on. I had to call twice to figure out where they were. 3 guys show up and inform me that the truck is full, and that they might not be able to fit all of my stuff. And, furthermore, if we had to do multiple trips, I would be on the hook for extra time it took. So, they ended up leaving behind 1.5 carloads of stuff that I had to do myself. Never, ever again

Awful awful awful. What a letdown. On the advice of a coworker, I took a chance on Carmel Movers. Their price was reasonable and the people sounded great on the phone, promising efficient, quality service. I was very, very disappointed.
My move was supposed to be on a Friday, with a start time during the 1−3PM time window. That was the earliest time available when I booked the move several months in advance. Everything was smooth up to the day of the move, with callbacks for the deposit and another confirming the time and day several days before.
On the morning of the move, ~10AM, I received a call asking if I was available at that morning. Unfortunately I had planned around a 1−3PM move, so I told them I could not. At 1PM, I finished work and sat at home waiting for my movers. At 1:30, I decided to make a call to them just to check that we were on schedule. Good thing I did, because that’s when everything came apart. The operator told me the movers were on another job, and held ME responsible because I forwent the morning move. They told me they would be there ~4PM instead, which put me in a tough spot. I was at the mercy of Carmel Movers at that point. 4PM came along and I called again. I was told they were on their way from Ashland. I don’t know if that was supposed to be comforting. I was furious.
The movers finally arrived at 6PM. Yes, 6PM. The clock started right away and they got started. They started with my lightweight stuff, so I busted my ass getting all that into the truck for them so they could do the heavy lifting. The move took 2.5 hours, and the fact that it ended on 2.5 on the dot tells you something. I should mention I only moved a few blocks away.
I was relieved when it was over… at least when I thought it was over. To add insult to injury, the next day, I realized many of my fragile materials were broken. I was not surprised.
Do yourself a favor and stay away from Carmel Movers. The last thing you need to worry about is an unprofessional and unreliable moving company on your already crazy day of moving.

So it’s been 3 months since my move and I finally unpacked my last box today. I hardly ever write reviews, but I wanted to give credit where credit was due.
Carmel is a great moving company, hands down. I had a very stressful time this summer, between buying and repairing a new home and changing my moving date several times. The folks at Carmel were ALWAYS accommodating, and Ivan was terrific about finding the right guys I needed to move my stuff. The three movers who showed on my moving date (early, I might add, and prepared to work) were so professional and fast! What I anticipated would take 8+ hours took only 6. The guys were careful, courteous, strong and did no damage to my house. The were fantastic about me being «nudgy» with some expensive exercise equipment and wrapped all pieces with care. We had only a very minor incident of a broken bookcase in the truck, and the foreman promptly filled out a form to get this repaired or reimbursed. Otherwise the move was a great success.
Without my supervising, the guys set up my furniture with GREAT care and they placed floor saver stickies I’d left out on EVERY piece of heavy furniture without my asking. Boy, was I impressed.
Let’s just say I’m a nervous, high-​maintenance ball of stress when I move, and based on previous experience with other companies, I was concerned that my possessions would not arrive in one piece and the floors/​walls in new home would be damaged. The guys from Carmel who worked on my move put me at ease – no easy task on moving day! They even moved a fridge without issue.
I can’t say enough about how well this move came together. Carmel is a solid company, reasonably priced for the high quality and customer service. Don’t go cheap with 2 Guys and Van. Don’t go with movers who don’t care about your things. Go with professionals who are polite and take care of their customers. Without question I will use Carmel for any future moves.
–Cathy

I feel bad for not writing this review earlier as good movers are SO hard to find. I moved last Nov from Maynard to Acton and called up these guys after someone recommended them. I can’t remember if we had 2 or 3 guys but they showed up on time and promptly started hauling stuff out of our house! They were very efficient, hardly stopping to take drinks of water we gave them. They wrapped up our furniture with tons of saran wrap and blankets and really took care of everything. Additionally the person I talked to on the phone to set everything up was very helpful. Rates were reasonable. I would definitely use them again!

These guys haven’t even moved me yet and I’m already disappointed.
I was told a start time between 7 and 8 am. At the stroke of 7, I am ready and raring to go, everything is packed up. I sit around and wait til 8 and call them. Dan, who who was the sales guy, who convinced me they were the best, told me «oh I just talk to the dispatcher, they’ll be there any second alright? No worries»
next I know 5 minutes later, the driver of the truck calls «Oh we are hitting some traffic, we should be there in a hour» AN HOUR… and they had just told me 5 minutes earlier A SECOND. So I google their address to mine, it takes 30 minutes, so clearly you never left on time, and I highly doubt the traffic is that bad to double your commute time. A bunch of scam artists if you ask me.
And to think I’m going to have to shell out $ 400 later to these guys to move my 1 bedroom apartment. Awesome. Satisfaction NOT guaranteed.

do NOT use this company!!! Where do I start! I was guaranteed delivery almost 2 weeks before it actually arrived. My wife and I were living in a hotel for 2 weeks. I almost got fired from my new job because of it. I filed a claim with the BBB and the owner of Carmel lied by saying that they had reimbursed us for the damages – which never happened. Of course BBB has thousands of cases and closed this one when they got a response. Carmel picked up everything 2 weeks earlier and 1 month later, everything finally arrived, AFTER they also charged me close to $ 500 more than they first told us. They are extremely unprofessional, and if the owner himself is a lier… that tells you everything about the company in general. Just look at all the complaints that they have had through BBB lately… and those are only the filed complaints! P. S. The only positive reviews you will find of them on the web are their own which they write themselves. Do NOT be fooled!!!

These guys are the best! They’re always on time (sometimes a little early) and the crew is made up of some of the friendliest, most patient people you’ll meet. I’ve used them four times and they’ve helped me with last minute bubble-​wrapping, and protected all my furniture in plenty of blankets. None of my furniture has had so much as a scratch. I get the feeling they ‘ve seen it all. They’ve helped me finish packing when they were early and went off the clock when my cat escaped hid in the crawl space. Their rates are on the cheap end, and they’ve always come in under their estimate.