Lapels Dry Cleaning

I use this Lapels for laundry and it’s terrible. It always takes over 4-​days to get my laundry back and I still find stains on some of the clothes. The first time I used them I got my laundry back after 5-​days and it was just as I had gave them… nothing was done.
I haven’t used any other location but something is definitely off with this one.
I use Garment Valet for my dry cleaning and that’s a 1-​day service and always perfect. Not sure why Lapels can’t get their act together. All the negative reviews here have to mean something.

I don’t usually post negative reviews, but in this case, I feel like it’s my duty to warn others.
My wife and I were customers of Lapels over the course of the past year or so because it was convenient (i.e., location). On more than one occasion our clothes came back wrinkled, stained, or in the same condition that we sent them out. On such occasions, we informed Lapels of the issues and asked that they address them (we were still charged for all services). Despite the frustrations, we ultimately kept using Lapels purely because of convenience.
Over the past 3 months, however, their service has been worse than ever. I dropped off several dress shirts for same-​day dry cleaning on a Monday morning (i.e., their supposed to come back Monday night). By Thursday, I still hadn’t received the shirts back or a phone call so I went to the store to inquire as to the issue. They informed me that the machine at the plant was down and that they would try to get me my shirts the following week. When I asked why I hadn’t been notified and if I would be charged for the dry cleaning that was over a week late, they said the most they could do was give me a 10% discount. I told them that was unacceptable and asked to speak with a manager. I was told that they didn’t have a number for the manager, but if I left my number they would try to have the manager call me. Five days later, I still hadn’t heard from the manager so I called the store. This time, I explained the situation to a different employee and she agreed that I shouldn’t be charged for dry cleaning that was over a week late. She said she’d call the manager to get sign off on the reimbursement and then call me right back. Again, I never heard back. As such, I stopped by the store a few days later to ask what was going on. It was a different employee working the desk, so I explained the situation. Her response was that she wasn’t really the person to handle the matter, but that I should leave my number for her manager. I asked for the manager’s number so I could call him (explaining what had previously happened), but she said she didn’t have it, and that if I left my number, he’d call me. As you might expect — I still haven’t heard anything.
More recently, my wife dropped a dress off to be steamed /​pressed. When the dress came back, it looked like they didn’t do anything (still wrinkled). She informed Lapels and they said they’d take care of it. Three days later, the dress came back and looked worse than it originally had. At this point, my wife informed them that she just wanted the dress back so she could take it elsewhere. When she asked if she’d be reimbursed, they told her to leave her number so a manager could call her. As I’m sure you can guess by now, she never heard anything.
To be completely honest, I’m usually a fairly loyal customer, but this is the worst dry cleaner I’ve ever dealt with. There are much better options in the area (Sarni’s, Dependable, etc.) where my wife and I now take our business.

Aside from the poor customer service noted by so many others, they didn’t win me over because my clothes never feel like they got cleaned — which is the most basic thing a DRY CLEANER is supposed to do. They also conveniently «lost» my friend’s Burberry scarf. Location was convenient, but so many other places in the city offer free pick-​up and delivery, it’s no longer an advantage for them.

Zero stars after finally getting these guys on the phone. Manager says the woman supposed to open the place at 730 didn’t show up. By the time I reached them at 945 there was no way I could make it back in, manager was extremely rude. May file lawsuit for the price of the suit as it is ruined.

The actual cleaning is fine however the I’ve had the same woman both times I’ve been in and both times she had an attitude. Also, they are ridiculously expensive. $ 15 for a short, non-​pleated, non-​silk dress! $ 3 to launder a men’s dress shirt! It’s so convenient I thought about putting up with the obscene prices, but when you’re condescending and expensive I don’t care how close you are. Will not be going back.

I am a new customer here and so far have not had the same experience that other customers have written about. My first impression is that the customer service is better than any other laundry I have ever used. On my first visit, the lady could not have been nicer — explaining all of the services and setting me up with valet service — since I travel all week. The prices seem reasonable, compared to other downtown laundry places…

I recently suggested Lapels to the company I work for. We use their «wash-​dry-​fold» corporate service and have had nothing but exceptional service. The manager, Ariana, called after the first pick up/​drop off to ask if things where to my satisfaction. I asked to make a slight change in how items where folded and that the driver drop them off in a back closeted area. At the very next drop off used the correct area, and Ariana added a special instructions tag that clearly states how to fold the items laundered. I was really impressed at the attention to detail. Ariana called the following day after drop off to ask if she had met my expectations, clearly she has.

I came in for my second time and instantly the woman was rude insisting I unbutton my shirts before giving it to them because it was closing time (²⁄₁₃ shirts were buttoned, it was closing time in 20 minutes).
She then argued with me insisting to give a pickup date of 4 days away when I just had spoken with her on the phone about giving it in 2 days. Her only response was «You should have told me that was you.» Whatever happened to honesty and consistency in business practices? And whoever said these people do same day pickup is definitely wrong or she was discriminating.
This kind of «VIP Express Service» is not worth the extra $.20 they charge over a dry cleaner a block away. Unless you live in long fellow place, trust me go to a different dry cleaner who is cheaper and better service.

I don’t understand any of these negative reviews. I tend to dry clean all my suits for work and I have never been dissatisfied. I once had to have a pair of my suit pants done quickly and by the time I dropped them off, Lapels couldn’t have the pants ready until the next afternoon, later than I could come pick them up. So they delivered them to my house the next evening free of charge.
Also, with one of my skirt suits I had a GIANT oil stain. (I got tape on it and tried to get the tape off with oil, yea bad move I know) I was really concerned as this was a vital piece of my nicest suit. The skirt itself was very well made and cost about $ 400. I was going to just give up on it because I was so sure it would be further ruined by a dry cleaner. It was not. It was restored to it’s original state and I could not be happier. I will bring all of my things to Lapels from now on!

Took two weeks past their «expected» date to add a button to two pairs of pants and still charged a lot. AVOID this place!

Ruined my wool slacks. Don’t get any clothing «pressed» here, they just send it off to a factory where they imprint patterns into your cloths =/​. Their solution for my ruined pants: «Come by and we’ll press it again.» Yeah, so you want me to have the pants even more ruined? No thanks!

The owner, Tom Nigro, finally got in touch with me and he offered to send a check for less than 25% of the cost of the shirt. I agreed, figuring that was better than nothing. Well, 2 – 3 weeks passed and my mailbox was empty so I got back in touch with him. He informed me that he had changed his mind and wasn’t sending the check after all. Mr. Nigro himself gets 5 stars for being such a class act — pat on the back for being such an outrageously dishonest business owner!

On my way home from work so this place is convenient. Like their referral program. I had a friend refer me so I got 25% off my first order and he gets $ 5 off his next one. My biggest pet peeve are places that promise same day service then it is not ready when you go to pick it up. This happened to me Mon night. Will go bacxk though if I dont need something same day as they deliver to my building-​sweet!

Minus two stars for losing my purple turtleneck sweater that time. no i haven’t forgotten!
But besides an isolated incident– this is still a consistently good dry-​cleaners, offering pickup and delivery with reasonable prices.
Also if you ask nicely, you can get items back the same day. :D