Pacifici of Boston

Have gotten pants altered here several times because stumpy legs. Never had problems – the work is good and holds up well over time, and the staff is friendly and courteous.

I’ve gotten dry cleaning done here 3 times. Each time the clothing has come out covered in lint. Not a big deal, but annoying nonetheless.
More importantly, twice now they have stained my shirts and claimed it was like that when I brought them in. Once, I can forgive as a mistake, twice in the span of 1 month is ridiculous.
They still made me pay for the dry cleaning, refused to listen to what I was saying and didn’t offer any kind of make good.
It’s fine if you really have no other options, but I really recommend finding a different place to go, terrible shop.

Used to be a somewhat legendary tailor downtown. Clearly has changed hands. For basic stuff probably ok but is not cheap and not good if you need any real craftsmanship to get the clothes to fit right. If you need multiple rounds be prepared to be pushy. He will not just offer without charge and may possibly say it’s you or can’t be done.

They did a lousy job on a tie with an unknown, colorless stain on the front and back. They cleaned about 75% from the front and none from the back. Tie also looks a bit dis colored now. Not good. Worth a shot at $ 4 but I’m not impressed at all.

Had a tear in my suit jacket and woman said no problem– it’ll look good. Didn’t look good at all and I should’ve refused to pay– I blame myself for that.
If they felt they couldn’t have done a good job I would’ve liked to have heard that up front– so 1 star for total lack of honesty, workmanship, and ripoff.
Total waste of money and will never set foot in this place again. If you can’t do the job please say so.

I’ve taken 3 pageant gowns here for alterations (on separate occasions) and a handful of my boyfriend’s blazers for cleaning.
The first 2 gowns were ready quickly and fit perfect!
The most recent gown however was a nightmare! It took THREE fittings to get it right and on my final visit I was told that «if it doesn’t fit how you like next time, I charge more» followed by «if I made it too tight, I don’t care». I stood my ground respectfully and it was taken care of immediately at no additional charge, but the added stress during an already nerve-​racking time was unwarranted.
I’m a very loyal customer, but will not be returning to Pacifici because of the disrespect I had to deal with during my most recent visit. Customer service is not a priority for them and that is a major problem for me.
For reference I wear a size 4 which was the size of my gown, but I don’t have enough curves to fill it so although the silhouette was mermaid, it was swallowing me whole. Not to mention I’m only 5’4.
On my FIRST visit I was told that if he made the waist much tighter my stomach would stick out. Well, he was wrong because the SECOND time I came in (to pick the gown up) about a week later, I was 4 pounds lighter and then the stomach area was baggy and ill-​fitted.
The THIRD time, I realized that while the waist fit the hips and thighs were still too big. He told me that he didn’t «understand why you need the bottom tight». Any professional or skilled seamstress should have a basic understanding of gown silhouettes.
His lack of knowledge/​understanding/​caring for how the gown was supposed to fit on top of the language barrier made me feel like I was talking to a brick wall & I didn’t feel like he was trying to make sure I was satisfied with the services. He kept warning me that I wouldn’t be able to walk or dance if he made it too tight which I understood but I’m an adult. I’m not going to junior prom and have no intentions on dancing. Once the gown was FINALLY done, it fit like a glove and I was very satisfied, but that doesn’t make the poor customer service okay.

Mercy. Uncle. What ever I need to cry to get this place to cut the crap.
I had a dress dry cleaned. It was due to be picked up on Monday. Wednesday morning I went in to get the dress and guess what… no dress. The woman ran all around the store looking for it. I had the ticket so there was no fault on my part, save being a day and a half late to pick it up (which shouldn’t matter for dry cleaning right?)
«You come back, friend»
Arrrrrgh. I was going to wear my sweats in that day and change into the dress upon arrival to the office. Thank god I decided not to do that!
The dress was clean and they got the stain out which is the only reason two stars remain for this place.

from five to three stars
another review here talks of alterations. i can’t say, i use bostonian tailoring for that. but i have seen how they treat alteration customers and i notice they don’t use a lot of care.
in addition, the shirt service that i used to rave about has deteriorated. the great collars with plastic stays, gone. and the shirt collars don’t appear to be so clean.
looks like i’m gonna have to seek out another cleaner.

Fast tailoring.
On multiple occasions I’ve bought pants at H+M around the corner and had them hemmed here within an hour. The English of the guy who’s usually there is a little wanting in the English department, but it didn’t prevent him from getting the job done.