Quarry Hills Plumbing Heating And Cooling

I had an emergency situation. My washer machine and ground floor bathroom started flooding. I called Quarry Hills Plumbing at 8pm and they told me they would get someone out to me at 10 am the next day. The next morning, I was given a call by the office and they confirmed the time they would be stopping by. True to their word, a worker arrived when they said they would and was able to fix the pipes. I really appreciate all their good work and that they had such good customer service. In addition, they gave me a 90 day warranty. I will definitely use them again.

We used quarry hills for annual boiler cleaning maintenance in Fall 2014 and the job was fine — but a bit overpriced at $ 350.
I just called back six months later because the boiler service message appeared and we now have water on the ground. I called to ask what the cause could be, if they could advise regarding part warranty and if it could be a problem tied to annual maintenance or an independent system problem. The gentleman I spoke with was rude, his tone was very aggressive and he was completely non-​helpful. My message to the company is not everyone is an expert on details and the workings of their boiler. Customer service really goes a long way to making the experience not as painful for a customer who will most likely need to shell out unexpected money to fix a problem and have the confidence in knowing your company will work with them to find a solution.
I’m sorry but this experience requires me to take my business elsewhere.

Updated to take them down to 1 star after the response to my previous review from Quarry Hills owner Bill Duggan that was unprofessional, even ruder than I thought possible, and simply way out of line. I’ll let his response to my review, and the 2 other 1 star reviews, speak for itself. Let me summarize my situation in my best «robot voice» (thanks Bill):
The Quarry Hills techs took my money and left me with an A/​C that was still short-​cycling on and off every couple of minutes. They read the instruction manual that I found for them and said they would need to order an obscure part for my obscure system and come back to install it.
A week or two of no air conditioning later, I call and have the pleasure of speaking with Bill, who berates the equipment in my house and goes off on a rant that I can now see is his usual response to anyone who disagrees with him. He can’t get the part. I can’t get cold air. We exchange some (un)pleasantries and he finally quotes me $ 500 to install a generic part.
I called Frigidaire’s tech support people and got the right part number. I then bought it myself for $ 50 from an A/​C supply warehouse. When the weather changes and I need it again, I will have someone else install it.
It comes down to this: either do the work and guarantee it, or tell me that you can’t and leave. But when I call you out on leaving me with an unresolved problem, don’t tell me it’s my fault and yell at me. And as for my A/​C unit and the compressor being strange parts that nobody on the east coast carries? I don’t care. I didn’t buy them, and I didn’t build the house. They’re all just part of the joy of homeownership.
Oh, and a giant pool of water is collecting under my air handler unit again, a problem that I have now paid Bill’s people to «fix» twice. So much for them doing anything right.
Bill, it’s never your fault, is it?

So I’d really give them 4.5 stars because they ran a half-​hour to hour late for the appt… but otherwise the service was great! The technician helped explain to me what the problem was with my AC and what the costs were to fix it. He answered all my questions and was able to quickly find the problem and replace the part.
This is not a service I would call for routine maintenance because of their $ 225 fee, but if you have an AC unit that is broken and need someone quickly, they really try to squeeze as many appts as they can in a day. Overall happy and glad to be cool in my condo again!

As an out of state landlord it is always the dreaded call from the tenants when they call at 9:00pm telling me the heat isn’t working. I call Quarry Hills and talked to them about the various work that may be needed to get the boiler back up and running.
They performed the work and called me upon completion to let me know it was just a pilot light… the cheapest option discussed. They could have taken advantage of me and made some extra money but they were honest and got the heat back up and running.
I would use them again and would refer them to a friend.

Maybe business is good. But they played the stall game with me with an email a week for more information for several weeks, until I never heard from them again. When you don’t even have common courtesy customer service, this does not say much going forward. Avoid.

Terrible service. $ 250 show up charge after being 2 hours late. Without asking, put in a refrigerant and charged another $ 200. (Temporary fix — 10 days)
30 min passed the follow up appointment time, I texted to inquire whereabouts, they didn’t know who it was, said service that day was impossible, that they would check their calendar later in the day to set another appointment. Never followed back up.
New appointment now set with another provider for a $ 30 show up fee.

Called them a few weeks ago as the AC was leaking in a unit I rent out in Southie. These guys are fantastic! Prompt, courteous, honest guys. They quickly fixed the cause of the issue and advised on future prevention. Will definitely use them again if anything ever comes up! Oh and to add to awesomeness, they even respond to text messages.

Background: My AC unit wasn’t pumping out cold air, only blowing room temp air.
Response time — Excellent. They were at my place less than 90 minutes after calling
Work performed — Excellent. Diagnosed the issue almost immediately and replaced the capacitor in less than 15 minutes total
Cost — Mediocre. Charged $ 100 for the part which was fine but $ 245 for the service call. To me, that’s just too much, especially since this wasn’t specified ahead of time. Only after the work was performed so what option did I have?
Overall — Solid. They got the job done, fast. Just wish the price of the service call was more transparent.

I had them here today to fix my HVAC system and couldn’t be happier — all the reviews are true! I have a system that is only 3 – 4 yrs old and has had a leak from day one. I have gone through at least 6 other HVAC companies and spent over $ 1200 on estimates, tests and refills, including ones recommended on this site, and no one has been able to find the exact source of the leak which turned out to be something pretty common. All my estimates were for not only the wrong fix it turns out but also outrageously over-​priced. Tim is their HVAC guy and he is really knowledgeable, thorough and patient and shows you everything he is working on step by step. I called after hours Friday and they were here today. He diagnosed and fixed this morning and the bill was a fraction of what the other companies were going to charge (for work I didn’t even need!). He even fixed a few other things on the heater part like the noise and drainage issues no one else bothered to fix. I’ve already recommended them to everyone in my condo building. Don’t waste your time and money calling anyone else!

Wow these guys are good! Less than 24 hours after I called needing some minor service on my HVAC condenser, they’ve got it fixed, and at a reasonable cost as well. Super responsive, extremely friendly. They also quickly identified the source of the problem (where others had failed to recently) and offered to provide a repair estimate, but told me to check with the installer first because I might get a better deal. Are you kidding me? They show up and do excellent work and then, when they’ve got me right there with my wallet open ready to pay for additional work at whatever the cost, and they say «hang on, check your other options just to be sure». Not a quality you find in the Hub too often. From now on, Quarry Hills is the FIRST company I call with any central air needs.

Oil to gas furnace and hot water conversion. Work included all removal of old oil equipement, gas connections and installtion of new gas based hvac system. New system included duct work, gas piping, furnace, A/​C and all related items. Installation went great. Bill performed all work on time and took care of any question or requests I had. He helped me with all rebate paperwork to get nice return on energy efficient equipement.

These guys are fantastic! When our condo association decided to install high efficiency furnaces, we got quotes from several different contractors, but few even responded to our emails with questions on the products/​process. Quarry Hills came out to our condo association meeting with 2 of their guys, as well as a rep from the furnace manufacturer and spent an hour and a half explaining everything & answering all our questions. That alone was pretty impressive.
The installation went great … we even had another contractor who was installing new basement window «ooh» & «ahh» over their work! I’ve called them twice since the installation when we lost heat … the first time the came right out, and showed me that it was the circuit breaker … something I could have fixed myself, if I had bothered to go down & look. Not only did were they gracious about their time, but re-​did the circuit so it would not be a problem in the future.
The 2^nd time I called, they came out at then end of a long day & resolved the problem. Bill even called me the next day just to check in & make sure everything was still running smoothly.
We’ve done a lot of home improvements in the last year, and dealt with many different contractors … it is refreshing to deal with a company who answers your calls & questions & gets the work done. These guys are very professional & go above & beyond your typical contractor.