Wayfair

I am in the process of furnishing a manufactured home in Florida. I immediately thought of
Wayfair having seen their ads on TV and thinking it was a large, dependable company. I wish
I had taken the time to read the reviews. My billing address and shipping address are not the same and therein lied the problem. I discovered the shipping error very early on, which customer service insisted was my mistake and not Wayfair’s. The dining room set I ordered was sent to Texas (primary residence) instead of Florida. Customer Service at Wayfair gave me boiler plate answers as I tried desperately to get them to contact the trucking company. The only thing they were able to accomplish was collecting $ 103.28 from me to change the address. Unfortunately, that didn’t work and thirty days later, the set arrived, thankfully in good condition after visiting eleven different terminals. It’s unbelievable that with all the phone calls and emails I sent, they were not able to contact the trucking company and stop the dining room set from going to TX. It was an extremely frustrating situation from beginning to end.

All time awful customer service. I spent over $ 1000 on a set of 4 conversation area chairs. The company sent me one without legs. One leg had gum stuck to it. They then told me no legs are available so that I should just throw the chair away and they will refund me for one chair. They refused to return the other chairs. They said they would only return 2 and that I would have to pay over $ 90 each to ship them back. Two of the chairs were discounted so they said they cannot return the other one. They assured me that these chairs were inspected for quality. I’ve contacted their customer service team about 8 times with no resolution. I also filed a complaint with the BBB and with Google protection. It’s unreasonable to sell a set of 4 chairs and have one with no legs then try to charge the customer to return the rest of the chairs.
The customer service is laughable and seemed to show zero concern when I told them I planned to file a report with the BBB. They seemed to find it humorous.
Beyond that, don’t be fooled by the lively pictures and reviews on their site. The quality of these chairs was awful and they have not posted my review regarding the lack of quality on their site.
Buyer beware of Wayfair!

have read a lot of bad but I guess I was the lucky one. awesome headboard! it is exactly what I wanted in perfect condition and perfect timing. wonderful experience.

I am so angry about Wayfair after calling their customer service for three times. Their customer service representatives are nice and polite, but you will find that your order issues seems never get resolved. Below are my feelings about Wayfair:
1. They cheat!!! I ordered a 2.6 cuft Dryer from Wayfair through Walmart online, they shipped me a 1.5 cuft dryer. If it is not such a huge size difference, I would not have noticed it because they changed the size to 1.5 cuft on the shipping paper as well.
2. They don’t care whether you can receive the product or not since you have already paid. The customer service said that they would sent a correct size 2.6 cuft dryer to me. However, from Christmas to 12/​29/​2016, I haven’t received the correct 2.6 cuft dryer yet. The tracking number they provided shows that the expected delivery date was Jan 21, 25, 26, which is keep changing. Today is 1÷29÷2016, and the tracking info says that expected delivery date is1/​26/​2016. I called the Wayfair customer service and asked for my dryer. They said FedEx had made shipping attempts for three times but could not reach out to me. But neither FedEx nor Wayfair leave any notice or message to me! How could I know if no one inform me that my dryer had arrived at my building for three times! They end up want me to pick up at FedEx warehouse by myself. It’s ridiculous. I am not going to pick it up. When I bought this machine, Wayfair promised to deliver it to me. If FedEx fails to do its job, I am going to ask my machine from Wayfair instead of from FedEx. Wayfair customer service wanted to let me argue with FedEx directly, I will not handle the terrible shipping problem that Wayfair arranged. However, I am currently really worry that if I refuse to pick up this time, will Wayfair later say that I refused to receive this machine and ask me to pay for the new shipping fee. It is not my fault, but I am afraid of trouble and wasting time. I really want to cancel my order and return the incorrect machine, but I am afraid it will take even longer to receive my refund.
I have to wait until Monday to see if FedEx will decide to ship my order again. If not, I have to wait another unknown long time to ask for my dryer from Wayfair again.

I ordered Dining Room set, Dining room Buffet, 3 pieces coffee table, Sofa & Love seat, Bed frame, mattress, desk,… in the amount of $ 5,500 in December, 30^th of 2015. Order# 2 105 335 421.
After 17 days I received the a Broken Dining Table! Called and they offered to replace it buy another one but will take up to 21 more days to be sent! They have ruined 2 important parties of ours so far because we have no dining table!
Also we have not received our sofa & love seat since then (we sit on the floor) and just got a notice that we will receive this order between Feb 10 to Feb 15! While when we were ordering it said will be shipped in two weeks! You Buy online, pay it off and then will get it 45 days later!
I have called this company several times and they said my customer service person is Zakkiya Hill at (617-)502−7514. I have left 4 – 5 voice message but no reply.
No one will return your call if they know you need help.
Please!Please! Do not buy from these crooks.
A Very Unsatisfied Customer
Bijan Eftekari

I just started buying things on Wayfair recently as I bought a house and needed a ton stuff. Better selection than most and I was happy with my purchases. I had one problem and customer service was fantastic. Seems to be based here in the US, they are super helpful and they have great return policies. I had one question about another product and customer service has emailed me back twice to say they are trying to find out for me — and that was just about a question regarding something I hadn’t even bought ! Usually you can’t get an email from CS for love or money. Love wayfair.

I was worried after ordering from wayfair when I saw all these bad Unilocal reviews, but I had the opposite experience of most on this site. I ordered a king size platform bed and headboard from wayfair. Ordered on 12÷30÷15 and it showed up early on 1÷15÷16. The local delivery crew in denver was great. The product from wayfair is high quality and easy to setup. Price was excellent also. I’d order from them again.

I fell in love with a couch I saw on their website that I had also seen in stores and knew was comfortable. It was out of stock so I called them to see when it would be in. We moved into our house the first of January, and both coming from college, had no furniture to speak of. They assured me that the couch would be available by the first of January, and would arrive by the 15^th. I can handle a couple weeks without a couch, especially since it was a good 500 dollars cheaper than ones in stores.
Just called them again asking if it was in stock finally, and now they tell me its not available until FEBRUARY first. I’m sorry, that’s a month later than what your assured me. But ok, we will be out of town for a while, I suppose we can make it work, still saving a lot of money. So I ask them if there is a guarantee that it’ll be in by that date, since they had changed it on me before. They called the manufacturer, American Furniture, to make sure. American Furniture now says that they DON’T KNOW when it will be available.
How can you NOT KNOW? And how can Wayfair give out these dates as when the furniture will be in as if they do know, and then turn around and say ‘oops I guess not’ when that time comes around? If you don’t know, just say that! Then people can make other arrangements instead of assuming you are telling the truth and being disappointed when they have no couch to sit on for two months.
Long story short, don’t trust them. Don’t use the. Bad service. Apparently bad suppliers. Just an awful experience in general.
Maybe I’ll spend the extra 500 dollars to buy it in stores, at least I won’t be sitting on the floor for a month.

They use a bait-​and-​switch tactic to get you to purchase their sale item. Months later when your item is still not available you can cancel or choose something at regular price. DO NOT ORDER FROM THEM try Overstock or Amazon.

I wish I had read these reviews before I ordered my whole living room from Wayfair online. Out of the 4 items I ordered on November 15^th, I only received two. Nothing was been delivered at the expected date, and the sofa was apparently lost in shipment. I get an email 3 days before Christmas that I can either reorder the sofa (which is back ordered until February) or get a refund. I quickly got the refund and then cancelled the coffee table that hasn’t shown up yet. There was definitely a lack of communication and deception regarding the expected delivery date.

If you could avoid using wayfair, do so. On the website it stated that the couch I ordered would be delivered within 1 – 2 weeks, a time frame I was ok with. After the 2 weeks I called them to ask why I haven’t received information regarding shipment time, they said:” it’s 1 – 2 weeks after we get it in our warehouse.”
I feel like this is important information to have in advance. It is now ¹¹⁄₂₄ — and estimated shipment date is 11÷30÷15. Almost 2 months.
Had I known it would take this long, I would have opted for a different company.

I’ve ordered from Wayfair. Their description of the item was off, but customer service did work to right the situation. I actually would have given a positive review.
However, I was just about to place another order this evening. Found the $ 52 item for $ 32 & free shipping at another very large online service. Figured I’d call Wayfair and of course they’d price match… As long as they could verify the other price (which they did).
So imagine my shock when they said they can’t price match??? What? What company doesn’t price match anymore. Retail suicide.
I’m reminded of another large company that was late to the game of price matching. I believe they are now price matching, but oh no — to late, they filed for bankruptcy.

Quality of the bedroom sets and furniture was good. My issue is that both took an excessive amount of time to show up and the bedroom set was missing items. The website falsely advertised what was included (stating set included a bed and nightstand) but I was told the nightstand was actually an additional $ 300. Customer service was helpful, but I spent far more time on the phone and chatting with them than any customer should.

Like other reviewers, the time between when we ordered it and actually received the product was WEEKS. They were upfront though that it will take a long time to receive. That was not the problem.
We specifically gave them instructions how we are located in the back house of a property, and to call so I could open the back gate.
I received a call the day before the couch we ordered arrived. I explained again how we are in the back and I will need to open the back gate to receive the package. She said that they will call 30 minutes before arriving to ensure a smooth delivery. She said they will come between 1pm and 5pm.
I rushed home from work so I could receive the couch. I received NO call. Then around 5:30 I get a call from the landlords that they can’t go through the front door because a couch is blocking their entrance. It was left, laying on it’s side, vertical way up.
My husband had single handedly, after a long hard day of working overtime, move that couch down the side of the front house property, through the side gate, across the garden to our back house. It was an hour of hassle. Not to mention the inconvenience to our landlords who had to after a long flight had to come home from a trip to be met with a sofa in their face.
The couch looks nice, but one of the couch feet screws was bent. Wayfair did say they will ship a new one, hence the two stars instead of the one.
UPDATE: The replacement couch foot was successfully sent and now our couch is standing correctly! yay!

I purchased two dog beds on Wayfair. The dog beds were nothing like the description and much smaller than advertised. One of the beds, advertised for a 51 – 100 pound dog, could not even fit my 40 pound dog. The other one was advertised for a 25 – 40 pound dog, and could not have fit a chihuahua. When I contacted Wayfair to return the beds, I received a rude reply and was told I could return it, but I would have to pay for shipping. After much arguing, they finally agreed to pay for shipping (never admitting they falsely advertised the merchandise — never apologizing for their error). I sent both beds back, and two weeks later, I’ve only received a refund for one bed. I’ve contacted them twice now regarding the refund for the second bed. And I have yet to hear a reply. DO NOT purchase anything from Wayfair!

The short version of my review? Wayfair is a good place to shop… as long as you don’t return anything.
The slightly longer version? I bought a couch for the office for $ 550 but wasn’t happy with the quality. When I requested a return I was hit with a lengthy email, first asking me multiple questions to why am I returning this item. Then the real kicker: it will cost me $ 150 in return shipping charges. That’s over 25% of the cost of my purchase.
Wayfair advertise their shipping as a free service (purchases over $ 49). but if you read the return policy, it states the customer is responsible for return shipping, which is slightly puzzling since they offer their shipping as a free service, but ok. However, I don’t think I would’ve bought anything if I knew I would have to take a whopping 25% hit if I wanted to return something.
Of course, none of this is clearly indicated on their website. I’m sure Wayfair knows if they actually made the effort to let their customers know what type of cost is involved to return something, they wouldn’t do nearly as much business, because most consumers would not be ok with such obscene return charge.
With that said, to be fair, I do think Wayfair is a convenient place to shop for home furnishings, ONLY if you are very sure of what you’re buying and don’t plan to return anything.

I ordered my first item recently from Wayfair when I found a desk that could double as a vanity for a decent price. I love it and it looks great with the rest of the décor I have. I especially love that they include shipping on (all? most?) of their furniture, so at least you can see upfront what the whole cost is without having to consider a $ 50 delivery charge. Too bad the others here had a bad experience, mine was great. Delivery on time, product I am in love with (way nicer than Ikeas options btw for the same ish price)

My husband and I together were looking to purchase the Winners Only, Inc. Quails Run 6 Piece Dining Set, which was indicated on their site to be $ 663.00. In the description the set included the table, 4 chairs, and bench. We had specifically made sure we were purchasing the set not just the table. We went through the checkout process, confirmed the item and clicked submit.
We did get an email confirmation but in all honestly I didn’t review in detail, just the amount.
Two days ago, I received an email stating the item was being shipped. Yesterday (⁹⁄₁₆) I was measuring the space to see how I wanted to arrange the other furnature to make it fit. I opened up the confirmation email to get the exact dimensions, and to my surprise, the picture displayed with my email isn’t linked to the product any longer, rather goes to the Winners Only, Inc company history on
—odd?
I went directly to
and typed in the item itself, which again, brought me to the Winners Only, Inc. company history, rather than the item. Thus, I just a generic search for «Quails Run» which the dining set no longer showed up. Concerning? Yes.
I then went back to the email to read all again and noticed the description dropped the «6 piece dining set» and just said table. Sketch yup!
I called customer service and told him the incident, he fed me any odd lines. In one instance I said I had a screen shot of the item being part of the set and he told me that if that’s the case, to send him the screen shot and they could take care of it. Really? As we were on the phone, I did a quick Google search of «Wayfair complaints dining room set» and of course, similar stories came to the top. Shocking? Not really.
I told him this looks like it has happened to many customers, he said «you can’t believe everything on the internet, I mean if you do a Google search of September 11^th people embellish how many people died…» SERIOUSLY??? He compared my situation with an American tragedy. No thank you. I asked for a manager.
Manager came on, was very polite, but was trained to be a broken record saying «I can understand how you feel,» «I’m so sorry to hear your experience wasn’t positive.» He told me the website doesn’t traditionally work like other online sites like Amazon or others online consumers are used to. He stated when you go thru the checkout process for dining room sets, you have to select the «set» items in the right hand side.
Clarification: I am purchasing a set but have to go ahead and select the additional «set» items from a list, otherwise it will just be the table, even though in the description it says it comes with those items? Odd. OK.
I said ok, let’s go through that exercise. I chose another «Winners Only, Inc» dining room set on their site, looked to see if there were those «clickable options» as he described, didn’t see them, hit the «add to cart» button, which brought me to the 3 step checkout process. Didn’t see an area there to click the add chairs, still looks like you are getting the entire dining set. Put in my credit card to verify the purchase — still nothing.
I told him there are no options as he described. He asked what item I was looking at, told him — I went through the process again with him. Funny enough… page doesn’t work any longer. I couldn’t add that product to the cart. Ironic? Prob not.
I did this with another company dining set, went through the checkout process, didn’t see any «options» again. Told him, again… he asked for that item. I told him no.
I could see this wasn’t going to go anywhere as he was feeding me line after line and calmly stating over and over «i can understand why your frustrated.»
I cancelled the item, told him to reroute it back to them and went on to write a negative review — OHHHH but you can’t, the site won’t let you submit comments, nor will the site let you comment, hit the «no» buttons on «was this comment helpful». Try it! It will let you hit «no» show as if you submitted it – HIT REFRESH, ohhhh its gone? That’s weird… nah, they rig the site…
Be careful, take screenshots if you are purchasing a set of any kind!!!

I swear this company hires idiots. I originally purchased a black House of Troy Home Office Swing Arm Wall Light and paid $ 50 extra for FedEx next day delivery.
i received the package 4 days later only to find that the idiots at this company shipped completely mismatched parts. The lamp base was an ugly gold color and the part that goes over the light bulb was black. Total mismatch.
I contacted the customer service and informed them of the issue. The person on the phone told me they can’t send the replacement one for another week. Unacceptable. I told her that I paid next day delivery and refuse to suffer the consequences of their negligence and ignorance.
The rep put me on hold, returned a few minutes later to tell me they are sending a replacement one to be delivered in 2 days with a return label.
5 minutes following the call, I received an email stating they are sending a shipment on July 7^th (7 days later). Unacceptable.
I emailed them and demanded for a refund. Should they fail to refund me and retrieve their shipment of the wrong product, I will simply waste their time and money and sue them in small claims.
This was my first and last time purchasing a product from Wayfair. I will never purchase another product from this company. I refuse to be the victim of their stupidity, ignorance and negligence!

How’s a shit hole company exist in this day and age of the Internet. There is accountability when it comes to service and product, clearly this company won’t be around for long. I’ll agree with one of the other Unilocalers, just plain idiots working dead end jobs for the man!