Bothell Furniture

I have never shopped here for furniture, but I was parked in their parking lot visiting another business next door. One of their trucks was blocking my vehicle and I politely asked if they could move the truck so I could get back to work on time (I was on my lunch). The truck driver didn’t acknowledge me but one of the store employees did and he was a jerk. He said no and that they would be done soon. I said specifically I needed to get back to work and he just looked at me and rolled his eyes. No sorry or anything. This employee clearly has 0 respect for other customers! I will absolutely NEVER come here now.

I’m not sure what happened to the other reviewers, but we are very loyal customers. About 90% of our home is furnished with furniture from Bothell Furniture. Product is beautiful and extremely well made. You get what you pay for. Jared and Scott are awesome, flexible and accommodating. We get compliments often on the furniture, & it holds up really well-​through a few moves too. If you want cheap, or weird/​trendy, then head to Ikea. Bothell furniture has always stood behind its furniture and we have always been really happy with our purchases.

My wife and I went into the store to shop for a kitchen table. Whenever we shop for furniture, we always take pictures of what we’re considering purchasing so we can compare the various items we’re thinking of buying when we decide, and to look at the photo at home to double check it will fit the space properly and the color seems OK. So we were shocked when we took one picture of a table we liked, and the salesperson suddenly yelled at us from across the store that we weren’t allowed to take pictures in the store. What sort of a furniture store doesn’t allow you to take pictures before making an expensive purchase? Any place that treats their customers that way is not a place we want to have anything to do with. We will never buy from them and we will never return.

I just purchased a home in the Finn hill area of kenmore, and decided to stop into bothell furniture on Black Friday to see if I could find a small desk to fit into my family room, not only did no one come up to see if I needed any help, the people working in the store did not get off a couch they were all sitting on, I had to walk up to them, and ask my questions… «We haven’t sold computer desks in 10 years» everyone uses laptops,” excuse me… Ps I’ve stop into your store in the past, and definitely knew your price points, and wanted some nice American made furniture… Perhaps the sales people did not want to help me because of the clothes I was wearing (carhartts/​work boots) but after this experience I will NOT be back

Remember folks you get what you pay for. We have been long time customers of Bothell Furniture dating back to the late 1990s. The furniture has gone thru 3 or so different suppliers and the current line of Simply Amish furniture is the best. You are helping support crafts people that are dedicated to quality and will stand behind the products 100%.

Scott was nice, professional and a breeze to work with. My new couch is the most beautiful piece of furniture that I have ever owned. It is extremely comfortable and beautiful. I absolutely love it. In fact, I love it so much that I have posted a new cover photo of me on the couch to my Facebook page, and my friends who are currently in other countries loved it too!
Also, I contacted Scott after I realized that they were having a sale, and he went ahead and honored the sale price for the couch belatedly, which I very much appreciated.
The delivery was quick, smooth, and on-​time.
Also, after my purchase, I was surprised to see a cute Thank You card in my pile of mail from this business! It made me smile!
I would do business with Bothell Furniture again in the future. My experience with them was wonderful, from start to finish.

THE. WORST. CUSTOMER. SERVICE. EVER!!! The actual owner Scott, was short, rude and very abrupt. At the very start we were not greeted until we reached the very back of the store and I said hello first. Then we were not helped until we looked like we were going to purchase something. As we started the process of fining the dining room table that we wanted, we picked a customized piece that retailed for $ 2,400 plus tax. Once we narrowed that down my husband and I needed to discuss some payment options, personal taste, the authenticity of the furniture etc that goes along with the MAJOR purchase for any home decorating. After giving it much thought we came back to Scott the owner!!! I explained that we needed a day or two to make sure this was the table we really really wanted because my husband seemed to think we needed to shop around just a few more days. Keep in mind we were not say no to this possible purchase we were simply thinking about it first, I approached the owner to tell him our thoughts. He was very very rude and told me flat out I wasted his time for lack of better terms and that he stayed an extra ½ hour past closing to help us. AND HES THE OWNER OK! Isn’t that your job being a FT business owner dude? then he proceeded to tell me he had kids and used angry intimidating gestures through body language and voice toward me then walked completely away from me dismissing me as a potential paying customer and shut off the lights while we were still in the store. WHO DOES THAT!!! He never said thank you, Im sorry, come again. Nothing! He just lost a sale. I will never come back! I will be spreading negative comments all over town NEVER to buy from this creep. He must be doing really well and does not need the business. We were treated very poorly in the end and I will be voting with my wallet. He gets a big fat zero!!! Oh this also will be shared on FB too. I will also make sure the city of Bothell’s Chamber of Commerce understands our situation. Buyer beware!!! This company will eventually go out of business due to lack of so many things because the furniture itself is over priced and seriously cannot sell itself without being up sold.

Our family has lived in Bothell for 15 years. Over that time we have purchased two couches, one loveseat, an armoire, a queen sized bed frame with two dressers and a dining room table with 6 chairs from the Bothell Furniture Store. It is high quality furniture which is why you pay more. Customer service has been excellent, including careful delivery of items and followup on one couch that had a flaw in the material. All my furniture pieces are still in use today because of the high quality workmanship. The sales staff is helpful and not pushy. The location, I think, is a real plus because it is not near a mall. There is plenty of parking behind the store shared with other businesses in the immediate vicinity, and angle parking in front. The Bothell Furniture Store owners choose quality, classy pieces in their inventory and we would highly recommend them.

I’m having a hard time writing this because I really WANTED to be able to give a good rating. But, I can’t. As far as how I was treated at this store– I couldn’t ask for better. The furniture that I bought was garbage. It’s MY fault that I didn’t really sit on the couches before purchasing, but they are terrible where comfort is concerned. I was told that my beige couch has on mark that had been repaired, It’s more like eight marks, the attached pillows are torn in the back, and the couch was delivered dirty even though I was told that it would be cleaned prior to getting dropped off. I feel misled.
The red couch looks OK, but feels like you are sitting on a park bench. Certainly not a couch where you could snuggle in an watch a movie.
Very disappointing.
As with anything else, your milage may vary.

I want to be fair to Bothell Furniture so I am giving them a mixed review. I am giving them good marks for the quality furniture they carry and the helpfulness of the salesman. I am giving them low marks for their pricing (i.e. super-​high markup).
We decided to get a piece of furniture. This piece was very high quality American made stuff so it costs a bunch. We visited Bothell Furniture knowing they carry the line. The stuff we wanted was on sale but the sale price was still about $ 5200. The «regular» retail price was substantially more.
Given the cost we wanted to consider it a bit longer. We returned to the store a couple weeks later ready to buy. Both times our sales guy was good (considerate, friendly and helpful). He definitely wanted to make the sale but wasn’t overly pushy.
We were about to pull the trigger but something in the back of my mind told me that I needed to check some competitor pricing before I did. Thank you little voice!
This line is only sold by a few retailers in the Seattle area. I called two of them. The first quoted $ 1300 less than Bothell. The second quoted $ 1100 less. That’s about 25% less and when your dealing with $ 5000 — that’s real money.
I contacted Bothell and asked if they could be competitive with the other stores. They asked for the retailer names so they could verify the quotes. I guess this is fair even though I believe they know their competitors and what they are charging.
After about a week they got back to me and said they would match the lower quote. We opted not to buy from Bothell as we felt we should reward the company who offered the lowest price from the start.
So, be aware. Bothell Furniture sells some nice stuff and the staff are nice people but they charge ALOT of money. Check the competition and you might save considerable money. BTW — the people at the other furniture store were very nice too.

Having bought a new house, we were in the market for a ton of furniture… My husband is thoughtful and very methodical. So after weeks of research we started to make the rounds to recommended furniture stores… We went to Bothell Furniture and found a bedroom set, and a Leather couch we really liked… The salesman, who was really not into helping us, told us the Leather Couch was made in America. This is more important to my husband than me… but after my husband looked underneath, he discovered a tag that said «made in china»… When confronted, the salesman got smug and said some mumble jumble, neither my husband or I could really follow.
Needless to say, we felt misled…
We took the information on the bedroom group and after some research found it for 15% less online! DO SOME SHOPPING PEOPLE!!!
We ended up at Greenbaum’s in Bellevue and found a great deal on a Leather Couch that is now on order.

I wish I had found this place earlier!!! If you care about where your furniture comes from (and as someone who co-​owns a factory in China, I can tell you that you should, particularly if you have kids), this is THE store you must visit. Almost everything is made in the US — and the quality and workmanship shows. They have a range of price-​points and a variety of suppliers, so you are sure to find something you love.
The prices are more than what you’d expect to find at big box stores… for obvious reasons. If you want furniture that is made with chemicals, and a questionable environmental record (where is all that wood in China coming from?!), then you pay a cheaper price. If you want a high-​quality product from a source you know that uses non-​toxic finishes, well, that’s what you’ll find here. Well worth the trip.

Service was fine. You’ll pay top dollar but the furniture is made from real wood. I spent $$$$$$$$ on a wonderful sofa and two custom chairs. Delivery was on time but you’ll have to wait for custom.
Quality is WAYYYYY better than other furniture stores in the area.

Nice store in downtown Bothell. High end stuff if you live in the area or want to see a nice store, swing in for sure. A lot of unique quality wood furniture. Way better store than a Macy’s or Costco type. The sales staff was good and not annoying when I walked through the store. Parking is a challenge.