Home Entertainment Solutions

Jury is still out and this guy has the ability to redeem himself but so far, our experience is he makes promises he can’t keep. We paid him for an expensive diagnostic visit and have received nothing. We’ve been waiting 2 MONTHS for a follow-​up appointment. He’s busy obviously but he shouldn’t take on work he can’t complete within a reasonable time.
I will update this review when we finally get results from him. Like I said, maybe he will redeem himself — I certainly am hoping so.

Brian, Peter, James, Charlie, and the rest of the crew were awesome. There were many highlights
— Brian was incredibly responsive and worked diligently to address all our needs and ensure he devised a solution that worked well for our family
— Brian presented several options that allowed us to pick a custom solution that worked well for our budget and he helped us understand the cost and benefit of each decision
— The installation team was fantastic. My wife was very comfortable being in the house with a huge crew of people and they were all very courteous and respectful
— Peter did a great job of explaining how to work the new (and somewhat complex) universal remote
— When the job was complete, Brian followed up and ensured our complete satisfaction.
We would highly recommend HES, Brian, and his team. And we’ll use them again when we have home electronics/​entertainment needs. They were awesome!

The owner, Brian Ritchie, was awesome to work with, and he was the only seemingly competent out of our estimates. He knows his stuff. Plus, he offered suggestions with real reasoning as to why it would sound better. He didn’t push in-​ceiling speakers on us, like some others did. I noticed a lot of other companies attempted to ask us what we wanted and how exactly we wanted it setup. I am not an expert on this; we needed professional guidance on what, where, and why… Brian met that need.
We were referred by a friend who used Brian for their own entertainment system. We got other estimates before deciding. HESI was not the cheapest bid, but Brian also did not offer his cheap stuff. He prepared an estimate with mid-​level equipment, which was great equipment, come to find out after my research: The Onkyo receiver rated as a best
; the speakers we decided on were by Monitor Audio which is a top European brand best known for excellent-​performing HI-​FI two-​way speakers.
We got an upgrade to the 280s; we wanted to step up, since we decided on no center speaker. Everything sounds AMAZING & we are picky!!! Honestly, we were never super impressed by the setups that we listened to at Best Buy, Video Only, and Frys. The Bose systems sounded good in the store with their special setup, but were never powerful. We looked into everything… It is a difficult decision when you can’t hear the product before it is installed. This is why I did extensive research into audiophile blogs to make sure first. If audiophiles, with their extremely particular detail to listening, love Monitor Audio, I would love them too. Some Monitor Audio info:
Take it from us… choose HESI, Brian, & Monitor Audio equipment. You will not be disappointed!!! Just drop by and listen to our setup. Lol! ;)