Chase Bank

If you’re looking for extortionate fees and poor customer service, you’ve found your new bank!
I recently called the branch to enquire why our fixed rate auto loan was fluctuating each month. The woman who took my call, let’s call her Jenny (not actual name), hemmed and hawed and said that this would take her a really long time to figure out (implying it was a pain and that I should do it myself). I asked if, despite the inconvenience of performing her job, she would try and get the information and… Voila! She never bothered to call back.
A week later I went to another branch and sat down with an employee who called the necessary people and figured out why the payments had been changing in about ten minutes.
Shortly thereafter, we noticed one of our accounts was charged $ 12 for not having the minimum balance for about a day over the course of a month. This despite have a lot of money in different other accounts. In fact, over the course of seven years we have been charged at least $ 2,000 in fees. That’s a conservative estimate. Not because we didn’t have money, mind you. Rather, because it’s Chase and they are essentially thieves.
After several emails back and forth about the newest fees, I spoke with the branch manager, Jill. She said she had read my emails and that the fees couldn’t be changes. I explained we would be moving all of our money out of Chase, switching our loan, and not getting a mortgage through them.
Then I asked why no one had called me back previously about the car loan question. She said she knew nothing of the matter. When I pointed out that that meant she had not actually read my emails she became flustered and apologized. She then said it would take days to get that type of information. I pointed out that I had gotten it in ten minutes in another branch. She became more flustered and just started apologizing again. I wished her well and expressed my hope that they one day might get their act together.
Don’t bank with this institution.

This place is so amazing! They like take your money, and then make money on it and still give you it back. People inside are always wearing blue and stuff too, really quite the concept.
But fo real, this place is clean, friendly, and I’ve yet to see it busy. It actually normally looks vacant.