Elevations Credit Union

Great bank with great people. Quick and honest service, and always a smile. Would recommend if looking to step away from the big banks, one of the ladies has Tootsie Rolls at her desk. Go to her. Shes awesome. So are Tootsie Rolls. Good combination. Great establishment.

Worst customer service on the planet. You call and get to wait for 10 minutes or more on hold or in their chat window and then when you finally do get a person to talk to, you get no answers and no help just «soooooooooory we can’t help you», or telling you that you need to come down to the branch personally so they can waste an hour or more of your time (they assume that no one works for a living during their ridiculous lobby hours), or that nothing has changed with your account when it has obviously been reconfigured by something they have done (It no longer works properly… again). My online access account has been messed up by them at least half a dozen times in the last few years since they went to their «new and improved» system. Simply put, in the 25 years I have had an account here, I was fairly happy with them until about 2 years ago. Then, all of a sudden after they moved to the new building and reworked their online system, their service became just absolutely horrible. Their online system to access your account is absolute crap, and you can’t get any answers from anyone. Just attitude and excuses spewed by children who take no responsibility and flatly don’t care if you are severely inconvenienced by their incompetence. I am on the verge of taking my business elsewhere it is so bad. If you have a choice, go somewhere else. This place has become the worst bank in Boulder.

I’ve never had a problem with these guys in seven years I’ve banked with them. In addition, their loan advisors have been really helpful. Their bill-​pay works well. Customer service has been great, too. They’ve refunded some fees for me when I accidentally wrote a check from the wrong account.
The only issues I’ve had with Elevations has been at other branches. The branch on the Diagonal is incredibly slow, and I’ve had rude tellers at other branches. But this Baseline branch is fast, professional, and accurate.