Pedestrian Shops

Not sure why the complaints? I had good service here and got some new Birkenstocks. Good clearance racks in the back– nice selection of travel bags and hiking boots. Even hoka running shoes. Win win, cute shop, would definitely return!

We walked into Pedestrian Shops with an unsolvable puzzle: one pair of boots to take us on a two year trip around the world, with a whole litany of other needs they also had to fill in their 24 month tour of duty.
Gus, of course, knew none of this when he cheerfully offered his assistance.
We broke the news and he rose to the occasion with several great recommendations, not the least of which is that we would have to find somewhere to compromise. This was by far the most comprehensive and knowledgeable conversation we have had regarding one of the most important decisions of our upcoming adventure, and it was extremely helpful. We are so grateful. This was a great experience.

Apparently a salesperson won’t help you if you’re under 30. I have never experienced such horrific ageism in my life. I would have bought at least one pair of shoes, but they assumed I wasn’t going to buy anything because I was young, and made it clear I was getting no sales assistance. Fine, I’ll take my business elsewhere.

Love this store! I found two pair of the most comfortable sandals by Earth & Taos. Both were on sale, so even more attractive. Lots of choices & very helpful staff. Thank you!

I stopped into Pedestrian Shoes this evening to purchase a pair of hiking boots. Two women were behind the counter, both of whom ignored me until I asked a question. No other customers were present. One of the women led me to the boots and immediately turned and began to walk away. I asked her if she could find someone to help me and she asked me what I wanted? Her whole demeanor said to me that she could absolutely give a crap about me finding the right boots, and she walked away again. The other woman in the store did not acknowledge me once during the time I was in the store.
I bought a pair of boots but decided to return them tomorrow and spend my
very hard earned money where customer service means something. How does this place allow customers to be treated this way and remain in business?

The Pedestrian Shop is a local establishment and has been around for as long as I remember! This is the place I go when looking for a high quality, comfortable shoe. I’ve never had anything but great service-​the salespeople are very knowledgeable about the wide variety of styles, fits, etc. Sure, you pay more than you might for other shoes, but they sell the types of shoes that last FOREVER, and the prices seem comparable to other stores for the same brands, etc. The selection of more fashion forward yet still comfy, quality shoes has really improved over the last few years. I absolutely recommend this store for anyone who needs a good pair of reliable shoes!

I went to Boulder for a short visit, without adequate shoes for mountain hiking.
Decided to go hiking and went to Pedestrian Shop for advice on which shoes to get.
I purchased a pair of Dansko upon advice of staff and was told I would be fine to climb.
I developed the worse blisters that as of July 10^th I still am unable to wear any ‘tie’
shoes.
I called and was informed the 10 day return policy is strictly enforced, that the staff should
have told me I could only wear them around house, not outside as they would not take back
shoes worn outside nor after 10 days.
I have no recourse, can’t play ‘she said’ over the phone, so am stuck with shoes I paid $ 113.00 and bought
on advice from staff knowing they were to go hiking in mountains during my short trip.

Always a great experience… I have bought at lease one to a few pairs of shoes/​yr here for the past 10 years! No matter what I am looking for, the people are helpful, knowledgeable and pay attention to my specific needs. Plus they are a local business… how could it get better?! Well… I recently had a pair of flip flops break after only a couple months of wear… and the manager exchanged them for a new pair… while recommending a different style that would be more likely to hold up better. OMG… I love this store!!!

This may not be my cup of tea, since I didn’t have a horrible experience I will average in at 3 stars. This place is nestled on Pearl Street among some other fabulous shops. I’ve been on the lookout for a pair of fashion boots as well as a pair of waterproof boots since it appears to be snowing a lot this season.
The people working there were not overly friendly and did not acknowledge us while we were there, that was a little weird. I’ve worked in customer service and definitely know what it should look like. The variety was okay, very pricey for my taste.
We decided to venture else wear without purchasing anything. I probably wouldn’t return to this store.

This shop has been around for as long as I’ve lived in/​been visiting Boulder.
I truly appreciate this shop for their selection, knowledge, and the constant willingness of the staff to help out. I and my family have bought numerous products from the Shop, with nary a problem in fitment, quality, or service.
My only complaint, if any, is that the high-​quality products they carry demand higher prices than I would prefer! Having said that, any visit should be sure to include a scan of the sale racks: you may get lucky and find a fantastic shoe at a significant discount…

I would like to be a fan of this store but the staff is not helpful and is borderline rude. They always say that they have the smallest shoe out for display, but I know that’s not quite right because I’ve asked if they had a smaller size in many of the shoes that they carry and when they go back to check they always came back with a smaller size. I asked one staff member and he just refused to check, stating that the smallest size is always on display.
I expected a more helpful and genuinely friendly staff. Truth is, they eat and talk to each other way too much and aren’t eager to truly help customers. Too bad :(
I was only aware of one location, being the Pearl St. one but apparently there is another one on Folsom that has a friendly staff so I may check that one out.

I just don’t get Pedestrian Shops. An earlier reviewer suggested maybe it’s a mob front. That would make sense, except it doesn’t need to be a mob front because for some reason people actually shop there, deal with the smarmy staff, and pay the exorbitant prices!
Last summer I was looking for hiking sandals and I decided to stop in there and try on some Chacos. The guy who helped me rolled his eyes a little when I didn’t immediately intuit how to tighten the complex straps, but he did help me with them. Then, after I walked around the store and decided, actually, that I liked them and would probably buy them, I decided to ask him a simple question.
«Are these straps supposed to hang so far down after you tighten them? They’re getting underfoot. Do you think I could cut them?»
This prompted him to say something to me which would become much mocked and quoted among my friends:
«True Chaco enthusiasts, you know, the ones who climb fourteeners, say that that doesn’t bother them at all. The sole’s just so sturdy that you don’t even slip.»
Okay, who is wearing Chacos to climb fourteeners? And what is a ‘true Chaco enthusiast’? And who cares if it doesn’t bother them, it bothers me. And also you didn’t answer my question.
Anyway, I ended up getting them at Boulder Running Company for about a 30% lower price, despite the fact that Pedestrian Shop’s price was AFTER a coupon reduction.
Since I apparently don’t learn my lesson, this winter, I was shopping around for waterproof winter boots and I decided to stop in Pedestrian Shops to see what they had. Surprise: they had about 15 pairs of boots, two of which were waterproof, both of which were over $ 200, and none of which were given a word of promotion by the silent staff, who simply stood staring suspiciously until asked a direct question.

I’ve been both locations. The staff at the Pearl Street location usually aren’t too friendly (I’ve wandered around the store for more than 5 minutes without anyone saying a word to me), but the staff at the Folsom location (by McGuckin’s) were great. Very patient, knowledgeable, and helpful. Thanks again.

There’s a reason that this store has been here forever (I think 30 years or so), and it is because they have the best selection in Boulder. I am a runner, and I was really thrilled that they have started carrying running shoes. I was surprised that they didn’t carry these until recently, but I saw New Balance and Saucony. They told me that they would be probably carrying Brooks soon too. They just redesigned their website, and they offer free shipping, which is great, because my Dad orders his Birkenstocks from this store and has them shipped to him. Their site is really nice now. Anyways, every time I have been in the Pedestrian Shops for shoes or socks, their staff has always been very helpful and eager to assist me.

Oh yeah, I have an opinion on this one! The prices are so jacked up, that their so-​called on-​line «coupons» only bring them down to retail. Trust me, I know my shoes. The service absolutely does suck just about all the time too. Last time I bought shoes there was many years ago, before I knew better.
It’s two stars, instead of one, because those stupid coupons will actually give you quite the discount on socks. Socks are the only item I ever buy there.

I love the selection here, I can’t stand the management.
When asking if they have any other sizes available «Do you see them anywhere?» sneered back at a customer is not the correct response. This is what I got when trying to buy shoes for my daughter.
Perhaps it was an overreaction on my part but I dropped the shoes on the floor and walked out.
I’ve lived in the area for about 5 years and shopped here at least once a month (I have something of a shoe fetish — be they cute or even practical, like those found here) until now. I’ve decided that I can get the same shoes elsewhere without the attitude, or the Pearl Street Prices.

croc cave in back. went back there because i was told that i couldn’t leave boulder without crocks. tried to fight it. «they don’t have my size.» and «you know, we have crocks in california.» and «i’m really more of a dansko person.» or «maybe i should try earth shoes.» but then they were offered as a gift. couldn’t say no. a lady shopper in the croc cave told me that they have a better selection on
. good thing she was back there in the croc cave redirecting customers to an online box store. too bad for the local guy. i still like this shop. great selection of comfortable shoes that keep your posture healthy.

The store has a great selection of both men and women’s shoes, but the prices smell and reek of fresh skinned leather and cowboys (in my mind that means expensive). This is not the shop to find stilettos and sequins… Unless Dankso and Earth just started a new «Hippies Gone Wild» style… You will find shoes here that are comfortable on the feet, body, earth and soul… But not so comfortable on your wallet.
I tried on a pair of Born’s at the store all by myself and I had nobody there to give me an honest opinion. I took a picture of the flat Mary-​Janes and sent the picture to my good friend Brianna who lives in that big city called New York. I asked her if I should buy them… She didn’t respond fast enough and I had an impulse buy and I bought them and just left… Knowing I could definitely find the same shoes online for cheaper… I got out to my car and hear my phone beeping… and notice that she responded to my message and said, «Naaa, they look too orthopedic.»
I ended up keeping the shoes and get ton’s of compliments on them. I wear them all over the place and when I wear them my boyfriend is still taller than me, which is a boost to his ego of course.
The website gives you a coupon, but you don’t have to bother printing it out, they will give it to you anyway in the store. With two locations I prefer the one with the free and easy to find parking.
* Shoehorn star one is for being a great store to find those comfy shoes you thought only nurses wear… but now they make them in cute styles, so now you want a piece
** Steel toe star two is for shoes that think about the health and comfort of style…
*** Blistered star three is for two stores in Boulder, meaning double the stock = Insta– shoe-​holic satisfaction
As much as I like the shoe companies inside this store, the store itself is not that great… It is hit or miss with staff and the prices are so extreme that Pedestrian usually becomes the place where I try on the shoe to see which size fits best, then buy the shoe online cheaper

I have a love /​hate relationship with the Pedestrian. Like many women, I love shoes. Love ‘em! I have terrible feet though so it can be tricky finding shoes that feel good and don’t make me look like I should be nominated for What Not to Wear.
The extra large, shoe-​filled windows of the Pedestrian lure me in every time. They specialize in comfy shoes so half the work of finding the right shoe is done. The next step is to find the cute ones, and honestly, it isn’t hard. My feet prefer Dansko (who doesn’t own at least a pair of these in Boulder?), Think!, Sofft, Wolky, Hafflinger and Keen.
So that’s the love half of the equation.
The down-​side is that the service can be slow and quite rude sometimes. I once brought in a friend from out of town and the guy helping us (he might have been a manager/​owner) was so curt and rude, I felt bad for bringing my friend in and subjecting her to such treatment. She *was* going to buy a pair but didn’t in the long run because she just wanted to leave the shop.
The other «star-​reducer» is that they tend to price their shoes high. I can usually find the shoes I want cheaper at other shops or online, even with the coupon included on their website. There are times when the sale shoes at Pedestrian win the price war, but not all that often.