USPS

I probably have the stupidest mailman ever in existence. I’ve been here now for 2 years and he has consistently delivered me the incorrect mail at least 10 times. Why is this happening? I thought the post office was supposed to be accurate. I wonder what’s happening to my mail? Am I getting everything that I’m supposed to? I don’t know why this is happening other than careless mistakes by someone that goes to quickly on their route. I get important package is here I sure don’t want USPS to deliver them

Rude employees! Terrible management! Horrible! Can’t believe how very bad this branch is!!!

My mail carrier decided to change the name in my mailbox to the person who formerly lived here. She then put a new resident card in my mailbox. I have been living here for eight months. So I put my name on both cards. They have sat in the mailbox for days and I still don’t have my mail. It has taken me three days to get in touch with this post office. Twice they have told me the supervisor will call me back today. It is four minutes to closing. I can see just how much he wants to call me back. When I went there I had four people in front of me and I was there for 45 minutes. I still did not get my mail. All I got was a sticker to put on my mailbox. I have not gotten mail all week now and cannot complain because they make it impossible to get in touch with them. Revamp this place.

Worst customer service EVER! The lady gena was so rude! I had 2 huge packages that I needed to send off & she acted as if I was a burden to her! Not once was she friendly but she was extremely friendly to the other customers! Also speaking in Spanish to a co-​worker about me. Well jokes on her because even though I appear «African American» I’m actually Dominican & I understood everything. When she was done she didn’t even say «thank you have a good day» like she did the other 7 people she took while I was there. She said «you have your receipt? Ok next person please!»
If this wasn’t a prime location for my business I would NEVER return! Customer service sucks!

Terrible service, they don’t answer the phones, have told me they would forward our mail after we tried electronically and hard copy. Have dealt with Rockport MA and Gloucester MA do a good job but Boynton Beach is awful. Where can I register a formal complaint.
Finally answered phone, name is Mike, asked me to hold on, now 10 minutes.
Can understand why they lose billions!

This is the nearest PO I go to to drop off mail and ebay/​etsy packages. They have one kiosk inside but sometimes I have to go wait in line to be assisted by an employee as the kiosk regularly runs out of Forever stamps or is occasionally «out of service». The line to be helped by an employee is usually really long on Mondays and Tuesdays and it gets shorter and quicker at the end of the week, obviously. There are usually 3 – 4 registrations open at the beginning of the week to deal with the line and it goes down to 2 – 3 employees on Fridays and Saturdays.
Keep in mind that Saturdays, they close early at 3pm.
All final mail at the blue boxes at this office are picked up at 5:15pm everyday.
Just be forewarned that they will not help you with PACKING your stuff that you intend to mail out. I’ve seen too many people come in with BAGS of stuff, waiting in line, to be helped and then told to go back to the end of the line to properly pack their stuff– please don’t flip out on these nice employees and grumble!!! Simply go to Wal-​mart and buy boxes, packaging bubbles and peanuts, packaging tape, and a black permanent marker and do the packaging YOURSELF. IMO it’s cheaper this way than purchasing the packaging materials at any PO. And oh by the way… don’t be one of the people that show up with packages wrapped in gift wrapping paper and expect them to ship it like that either… they will tell you that it CANNOT be shipped like that as gift wrapping paper is so easy to tear– isn’t that what it’s purpose is??– put it in another box or wrap it with kraft brown packaging paper. I saw this happen more than once over the holidays and Valentine’s. Their hearts may be in the right place but their minds weren’t!
The only complaint I have for this PO is the location… it is accessible as «one-​way» as I come in from South Congress and have to go in the Publix Plaza from the front and go behind the Publix store from the left side/​near Wing Wah and Little Caesar’s to get in this without stopping at the lights and making U-​turns. And then to leave the PO parking lot… I have no choice but to get in the far left lane on Boynton Beach Blvd if I need to go to Wal-​Mart or the next plaza over for Barnes and Noble and then make that U-​turn there.
Meh. Otherwise… it’s still the closest PO in the part of Boynton where the Boynton Beach Mall is, can’t beat that!