Quality Inn & Suites

My husband and I got booked here through Conway because his work truck had to be put in the shop and it’ll be down for 2 days or so. I was pretty happy with what I read when I looked this place up, seeing that they have free hot breakfast, a fridge and microwave in every room, and free WiFi. However, I can’t seem to get a WiFi signal up here on the 5^th floor. I pick up the restaurant’s WiFi, but the connection is unstable, so I can’t use it anyway. There’s only 30 TV channels, which sucks, and it’s a tube TV, but whatever. The pool and hot tub are out of order, and from reading the reviews on here and seeing it’s been out of order for over a year, I don’t see them even trying to get it up and going again. However, I don’t have a swimsuit anyway, and I was mainly just happy that the fitness center is operational. It’s nothing fancy, just a treadmill, two bikes, and a weight bench, but good enough for me. The shower is awesome and has excellent pressure, but not made for tall people like my husband lol. The restaurant seems a little on the pricey side, but I can see Applebees from my room, but I’ll be taking advantage of the free hot breakfast tomorrow. So overall, not the greatest motel, and I don’t think it would be worth $ 80 out of my pocket, but it’s not the worst I’ve seen either.

HORRIBLE PLACE TO BE! I don’t care if there is a bar attached to the hotel, the quality inn is a disgusting place to stay. It’s stinky, the carpets filthy, the pool is out of order, the parking lot has pot holes everywhere. The ceilings have brown water stains, THEY HAVE OLD SCHOOL TUBE TELEVISIONS!!!, the ice machines are out of order– seriously it’s a horrible out dated, unkept place.
I also had issues with my check in and payment. I tried to call he hotel to get help (after we left) and was passed off onto the GM. I left a voicemail and sent an email –never heard back. Way to run a business. Don’t stay here, pay the extra $ and stay at the hilton garden or save the money all together and sleep in your car.

Absolutely worst hotel I ever stayed in! The musty moldy smell was almost unbearable! Had it not been for college graduation and no other rooms available in a 50 mile radius we would have left. There was water pouring down from the second floor to the first floor down the stairs carpet was soaking wet… floor flooded. ceiling tiles falling. pool still closed off. ice machines still not working. room stunk.went and bought air fresheners. The only positive things that I can say is the restaurant was good and the room was large.

This place has allot of potential. However it has a long way to go before getting there. I had to stay here because of a wedding, otherwise I would have turned around and left. As soon as I got out of the elevator it smelled like a musty mold. The huge pool area looks like it was amazing at one point. However now it is closed, empty and the rafters are full of mold and rotted. The floors in the hallway were creaky and the carpet was old. The room was very outdated. There’s a big boxy TV with a channel listing that is wrong. The electronics were all plugged in through a power strip that could barely reach the lamp. I went for a drink of water. I couldn’t get any cold water from the sink. I went to find ice and the machine said it was out of order and to get ice from the restaurant downstairs. When I took a shower I had the temperature suddenly turn ice cold. Then it changed to scalding hot. And the bathtub nearly had me fall when I got in the shower it was so slippery. Another guest from the wedding party I spoke with said the same thing happened to them. They also said they saw a cock roach in thier room. The coffee in the room was so bad my wife and I had two sips and spit it out. Luckily there’s a Starbucks near by. The breakfast was fantastic but that’s because it’s made by the awesome restaurant they have attached called Olivers. Unfortunately that restaurant didn’t cater the food at the reception which was bland and tastless. I’ve had better food at a hosptial. I wanted to find good in this place. But out of all the hotels I’ve stayed at in my life (and there have been allot) this was my worst experience. They need to tear this place down and start again.

Stayed here multiple times, and the place keeps upgrading! The room I had was 4^th floor, HUGE living space, large bathroom, and lots of light, hot water for DAYS! My only drawback to the room was the shower stall being a bit on the cramped side. Not an ideal place for a curved shower rod, when the mount has to be recessed deeper into the stall to get the door to clear. I’m a tall guy, so a drop ceiling in a shower is kind of claustrophobic, as well. The beds were a bit hard, as were the pillows. I usually bring my own pillows to rectify these kinds of situations, but this was going to be a short trip, so I left them at home.
When we arrived, Josie was my «go to» at the front desk. She is, and always has been, an absolute pleasure to work with. Goes above and beyond what most hotel employees usually do. Since we arrived 3 hours early to check in, she did her best to get us into our rooms ASAP, and I was in a room within minutes of her contacting the housekeeping dept. As I was stepping off the elevator, housekeeping was just finishing vacuuming. There are refrigerators and microwaves in all the rooms, but no way to re freeze ice packs if you have them! Upgrade the fridges, please. My company has stayed in this hotel numerous times in the past, but looking at the reviews, it seemed time to give the place a bit of a boost on the star chart. Yes it’s old, but slowly, the place is being rehabbed into a more modern stop, on your travels through the Kankakee area.

We were traveling thru and needed a place for the night. I should have looked at Unilocal prior to booking, but I did not cause we were tired and not to far up the road. Most of the ratings here are old so here is an update…
3 stars mainly because of the staff! All were friendly, helpful and trying to do their job.
Breakfast was great! You have a choice of about 5 main dishes, and it is cooked to order as you order! Fresh and tasty for a «free» breakfast! They also had fresh fruit, grapes and melon, on this morning…5 stars for that
We were given a room on the 5^th floor (top) and the free wifi worked fine but the hot water… now that’s a different story! No hot water at 10:30 pm when husband tried to shower and no hot water at 8 am when I tried to run a bath! I ran Water for a while till I felt guilty about wasting water… not even warm! I tried the sink and it got almost warm and gave up on it all! The tub and surround looked almost new… maybe cause no one has used them! I didn’t!!!
When I asked about this at checkout, the young lady kindly told me that I needed to run it for 15 minutes!!! WHAT?
Ice is only available in the breakfast/​bar area and the pool is not open right now. They say they are working on it!
Room was average (décor and cleanliness) but was quite large.

I can begin to see why it‘s only 2 stars. .I call them for room availability and I get nothing back. 3 times this has happened. Not just once. Really Disappointing. Terrible Turnaround.

Walking in you can tell this hotel used to be one classy joint… walk a little further in (or better yet get a room) and it becomes quite clear that not much (if anything) has changed since that time.
The rooms are so old school that you could call them vintage, but most people nowadays associate vintage with trendy, hip, cool… none of those words fit what I’m talking about here so let’s just call the décor… old.
The pool, again, you can tell this used to be amazing! It’s huge, the largest indoor pool in the area (or even close) and a hot tub area. It’s surrounded by hotel rooms with balconies overseeing the pool area and the ceiling is surrounded by glass (3 stories up). Sounds awesome, right?! Unfortunately in this century not so much. While the pool was functional when we visited, the hot tub was not (and it was an ugly sight). The pool area was again lost in time and everything was old, worn, and dirty. The glass surrounding the ceiling was old and dirty as well… old and dirty, I’m seeing a theme here…
The banquet area, well… you guessed it, old and dirty. There are actually old (1970’s??) brass sconces on the wall holding fake beige taper candles with the dorky little «flame» bulbs. Maybe a nice touch for a Dicken’s show performance but completely out of place for brides hoping for a modern (and by modern I mean anything in style 1968+) reception area (which is quite in contrast to the fancy/​modern set up they have in their sales office).
One thing I really hate about the hotel is that their security is also trapped in a time warp when everyone felt OK about not locking doors, it’s actually exactly like that seeing as how none of the entrances (the side and back doors) lock. You can just waltz right in, no key needed.
So why the 2 stars… why not 1?
Two reasons.
1. Oliver’s, it’s a restaurant/​bar that is located off of the lobby. It’s OK food but a nice bar, they even host a dueling pianos show which is the bomb.
2. They FINALLY painted the outside, I am so happy about this (I live very close to the hotel) because I don’t have to feel like I’m driving past a Soviet Detention Center pre 1983, which is exactly what the old peeling, rotting, hidious paint job made me feel like… thanks for the paint.

Boo. The pool was closed because it was broken. I had one very disappointed kid on my hands. The room was OK, not awful but OK. The ballrooms are nice and would be ok for events, so I threw in an extra star for that.

I have always had dinner at the restaurant inside this hotel and found it very classy and was often pleased. Staying at this hotel is another story. I was very surprised to find how very Motel 6 the rooms actually look. The paint was completely chipped off all the window sills in the room and there was no ac in any of the hallways or elevators. The pool room had a beautiful pool that looked like it hadn’t been cleaned, shocked, or vacuumed in a week! There were band-​aids floating in the water and band-​aids on the deck amongst other brown things floating at the bottom of the pool. I thought okay maybe they haven’t cleaned today… but they remained there for the remainder of my stay. There were also several plants in the pool room that were brown and dying like the staff never goes in there. It made the appearance of the hotel quite pathetic. I truly thought this hotel would be classy because I know many people have their weddings there and many people stay during Bears Camp. I was sincerely disappointed in the overall appearance and cleanliness of the place.

I used Quality Inn and Suites for my wedding in 2009. The wedding consultant was great and very helpful.
Gripes:
They took our wedding cake away early and started cutting it before my husband and I got to cut it!
They forgot to feed two of my bridesmaids!
The elevators badly need updated and cleaned
Praises: The wait staff was wonderful — we had a theme wedding and they even played along!
The food was amazing! Get the potato soup, it’s amazing! We had the stuffed chicken for the reception, it was really great.
They had everything set up by 6AM that morning, it looks really great!