University of Phoenix

Unfortunately, I got talked into this school by my friend who works in admissions.
Classes were a joke and they were outrageously priced. There were many signs that this was a bad idea from the start; I should have jumped-​ship sooner.
The final straw was when they assigned me to the wrong schedule and they didn’t catch their mistake until I was halfway through the semester. The staff never tried to contact me about this mistake. When I opened my student webpage, the word «dropped» was next to the course. I called my admissions councillor and (with absolutely no apology) she explained that I was assigned to the wrong classes.
Then the invoices started coming. UOP wanted to charge me for a class they assigned me in error and dropped me from without asking. That was a great time. I called at least a dozen times. A dozen times I was then assured that it was an error that they would fix. Then their friendly collections department started harassing me.
What they didn’t factor-​in is that I saved every piece of documentation they ever sent me. I am convinced that they would have pursued this delinquency complaint if I didn’t save all of my correspondence with administration.
I decided that I had to send a notarized letter to UOP’s headquarters with all the proof that I did not drop the class. I am convinced that this campus tried to cover their ars from their higher-​ups by throwing me under the bus for their very big mistake.
Included with the letter were copies of all the emails from UOP staff and a threat to contact the Attorney General.
After nine months of collections hell, a representative called and apologized for charging me for a class that they gave me in error. Then he had the nerve to offer me a class for free. I laughed in disbelief. All I wanted was a letter from UOP that acknowledged this was a mistake on their end– they never sent one.
In hindsight, this was so much better than paying thousands for one of their useless degrees.