Wendy’s

This is the second time I’ve gone to this Wendy’s location and have been disappointed. I ordered the quarter pound single combo with cheese. The burger was overcooked, the top bun was covered with grease on the top, grease on the paper, one piece of lettuce that was white and translucent, and the the bun wasn’t even fresh. The fries were not hot, salted or fresh. The best item was the chicken nuggets. They were crispy and hot, very tender inside and I loved the honey mustard sauce. Also their homemade lemonade was so excellent! Not too sweet or tart, just perfect! I live in West Haven and usually go to the Wendy’s close to me in Orange, the quality of food at that chain is much, much better then this Branford one. However, the service there was very prompt and friendly.

Been eating at this Wendy’s as long as I can remember. But today apparently there is a new ketchup rationing policy. I ordered my already over priced value meal for $ 9 at the drive thru. As I received my food I proceeded to ask my cashier for ketchup. I was handed two ketchup packets. I politely asked for two more. The cashier told me I was only allowed to have two packets according to the food I ordered. I politely asked again if he was kidding me and said «No, sorry it’s a policy». There also may be a napkin policy but I didn’t dare ask for more than two napkins. I understand the policy of asking for condiments instead of putting them in the bag for someone who doesn’t wish to receive them. But if a customer asks for a reasonable request I don’t see a reason to deny it. I will be visiting a different location from now on.

First off this Wendy’s doesn’t exist where Unilocal says it is so after wandering the rain soaked streets of Branford for an hour asking numerous people where Wendy’s was I gave up and decided to try the one on frontage st. As I was driving I found it and it was worth the bullshit this place was good had good eating music (70s disco) and good service here’s the actual address so you don’t do what I did
1007 – 21 W Main St
Branford Connecticut 6 405
United States

Been going here for YEARS! The service has been getting worse and worse and the food is also getting worse. The burgers are never juicy. They are always burnt.
Went there today at 5:30 and ordered my food, paid and them I asked where the burger I ordered was and they said I never ordered it. And I said yes, I order a #4! The woman proceeded to ring me up. After 20 minutes waiting I should have gotten it free.
I told her to credit my card back. Went to Five Guys instead. Never again! And we were regulars too…

Very rude coy stoner service. I have been cut off in the middle of placing my order many times, only for them to repeat the first thing I said when I didn’t Finnish placing my order.

On one hand, it seems a little pointless to review a fast food chain restaurant, especially since I try to avoid fast food whenever I can because it’s really not practical to find something that’s not too bad for you. Fast food is fast food, right? What’s there to review?
But dear, dear friends, stay away from this Wendy’s, even if you love Wendies in general. It is cursed.
Both of us were working late yesterday, so I ran out to grab us Wendy’s so we’d at least have something hot to eat, and the resulting tour through the drive through of the damned had me looking over my shoulder wondering when Vergil was going to appear and offer to act as my guide.
I should mention that I’ve consistently had a terrible experience at this particular Wendy’s for all the years I’ve lived in Branford. Most notably, they almost always get the order entirely wrong, and they will never give you an itemized receipt (y’know, so you can check that they got your order right without digging through the bag before you leave), but it’s the closest fast food to the house or I wouldn’t even have ventured out to find that it was, somehow, worse than I remember.
First of all, there was a line of about seven cars waiting for food or to order, not because Wendy’s is so popular late on a Sunday evening but rather because of the glacial pace with which orders were being filled.
When I finally pulled up to the intercom box which, I found, was still as broken as ever, emitting bursts of static so hideous that I felt compelled to flinch away in case it started firing sparks and molten plastic at my car. The fellow on the other end obviously hated being at Wendy’s even more than I did, and he made that eminently clear when I tried to order food. He also had apparently spent as much time and effort at work that day as I had, since he was simply unable to muster enough energy to enunciate a single word that dropped from his exhausted, world-​weary lips.
In a contradiction worthy of Shakespeare, though, he combined his slurred, exhausted speech with a consistent attempt to rush me through my order, and this is where the experience started to feel surreal. He was under some kind of desperate pressure to take my order as fast as he possibly could – despite the fact that there were four cars in between me and the food window – while simultaneously refusing to speak clearly enough that I could understand him through the staticky box without multiple requests to repeat himself. He also let me say the first three or four items from my order before interrupting me to ask me what the first one was, at which point items began to appear on the screen in some kind of sci-​fi time shift, out of sync with reality. As I repeated myself, he continually interrupted me with an urgent-​but-​yet-​somehow-​still – slurred «whillthacompleeyororduh» after everything I said, and occasionally *during* things I was saying.
I got so frustrated that I finally said «yes» before my order was over. I seriously didn’t even order all the food we wanted because between the rushing mumbler and the time-​bomb intercom, I either needed to leave or take a tire iron to the shrubbery next to the drive-​through.
Of course, I still had to wait for the next four orders to actually be filled before I finally got to the window.
This Wendy’s is the worst. They get your order wrong all the time, and every once in a while they save up the incompetence for an experience as special as mine was last night.

Prices a bit higher than other Wendy’s, but food is no better. There seem to be nothing about the location that justifies the price. The chili is the best thing on the menu. That and a baked potato makes a good, low calorie, filling meal.

One of the better Wendy’s in the area. They are usually fairly pleasant here, and tend to get my order right the majority of the time. This is much more than I can say for some of the other local Wendy’s restaurants in the area.