AT&T

AT&T becomes more annoying than ever. I am still fighting over Digital Life service that I had never wanted. Same as my previous review, Someone at this particular location LIED to my family that AT&T digital life is for free when you get AT&T U-​Verse.
I suspect that there must been a HUGE REBATE for AT&T workers over there for digital life. Someone just took advantage of me and I am still paying for my stupidity.
YOU JUST CAN“T GET OUT OF THIS.
I asked a customer service girl who barely spoke English «Do you read 20 — 30 pages of contract when you upgrade your phone or whatever the reason when you are in the store?»
She said «Yes» Well… I have never seen one person in my life that would go through page to page when customer representative gives you an iPad to sign the document. Come on… Get real. Is that how you scam people? Especially a company like AT&T???
I have visited this store more than 30 times for numerous reasons and there are nice, honest and good people working there. I am not saying everyone over there are scums… However, the person totally hit me in blindside and making me pay for this should be found.
Paying five hundred to six hundred dollars more until I get out of the contract is not going to hurt me but it is not about money. It is about fairness and honesty when you face a customer. That one person is making the whole company looking bad as I will leave AT&T for sure. I am not sure what is there that they locked me into but will find out. I am sure I will have to pay thousands of dollars for early termination fees and BS to get out of AT&T.
As my son did, I will look into each number (Device) we have (Currently 8 including tablets) and as soon as I am not obliged to stay, I will leave one line at a time. Thank GOD they do not have 2 year contract anymore and I did not sign it. However, I signed up for AT&T NEXT or something so I know I got locked in on something. We shall see…
There are so many great promotions out there to attract people switching and why not taking advantage of that?
I am just terribly disappointed at AT&T handling the situation. And I will stay away from this location as I believe it is not run and managed well… Below reviews show… Sorry for the honest hard working employees over there but there are only few bad ones making everyone look bad… Management should be observing customer satisfaction more than making money.

I’d give this store a 0 if I could! Don’t trust everything the reps tell us. Especially NICK! They sold us an upgrade to our lines and told us that a tablet was unlimited data, but turns out it’s not unlimited. Buyers beware!

AT&T in the Brea Marketplace
Great selection. I stop by when I eat at the chick fil et next door just to see new phones and their vast assortment of accessories.
Usually very crowded but always well staffed. Today, the staff out ranked customers 5 to 1.
It would be nice if they could help me with U-​Verse, otherwise great!

When I asked them to look up notes in my account both the employee and the manager said «they couldn’t read all the notes» when I got home and called customer service they stated there were no notes (regarding another phone call I had made yesterday promising my new service, which didn’t happen). Liars. Then they tried to get me to increase my plan! Bottom line
don’t go there, they can’t be trusted.

Worst carrier in the US. I’m trying to get a device I’m paying for to be unlocked and they won’t do it. Will never do business with AT&T

I transferred service from T-​Mobile, based on their commitment to give me $ 300 transfer rebate per phone, along with a $ 200 credit for trading in my old cellphone, total of $ 500 credit per line. As I was getting spotty service with T-​Mobile, I decided to move to AT&T. The family has a total of 5 lines. I got confirmation from AT&T sales representative that the $ 300 per line credit would be on my bill within 60 days of sign up. As for the $ 200 trade in credit, the representative told me that I had to take our old phones to an AT&T store and they would give me a gift card.
I called the store in Brea to inquire how much time I had before the offer expires. The salesperson told me I had 30 days from receipt of my phone. So on the 14^th day, after I got my phone we went into the AT&T store to get our gift cards.
The first employee we talked to was not very service oriented. I told him that we were here for the trade in rebate and he said when did we get our new phones. I said about 2 weeks ago and his response was well we missed the window. I explained that I called the store to verify how much time I had and he said that I had the information wrong. We went back and forth and I could tell he was not sympathetic. Finally, I said let me talk to a manager. He went to the back and said she would be out. We waited 10 minutes and no one came. Finally, I asked the sales rep what was taking so long. He said she must be busy.
When she finally came out, she said I missed the the window. I told her it was one of her people that gave me the wrong information and now I would be out $ 1,000, which is not right. She asked me to identify the person, but I did not get a name when I called the store. I told her she is basically telling me to eat the $ 1,000 that I was promised and she reiterated that I had passed the window period, not helpful at all!
By now I had spent the last 20 to 25 minutes at the store with no luck. I was not giving up, as $ 1,000 is not small change. My next step was to call the Corporate office. The customer service area said they could not help me. By this time, I was so upset that I decided to cancel service. The person on the cancellation line said they should be able to help. They asked to speak to the store manager and told her to honor my trade in, as I was within my promo window! Today was the 14^th day, so still within the 2 weeks.
It should not be this difficult. People should be service oriented and honor their commitments. The store was willing to lose my business, instead of doing the right thing. VERY DISAPPOINTING!

These employees are horrible ! I feel I have been ripped off on charges & over-charges.and have been pulling out my hair for the last 45 days. I returned an iPad that I was overcharged $ 500…then I kept getting billed for it AFTER I TURNED IT IN. Ana, the Manager, is terrible and I believe she is ripping people off. Tim, the salesman, doesn’t have a clue as to what he is doing. Can not get any help anywhere. I will be changing all my services to anyone other than AT & T.

Was helped out by Autumn today she was very helpful and gorgeous to boot. Thanks for setting me up with a new iPhone. Much appreciated.

There are more people checking folks in to add to the queue than actually assisting customers. Lame.

This location has the most incredible liars, they have a manager Jessica Parrell, who hands down the skill of mentoring her staff to lie. I am still waiting a return call, going on two weeks still no phone call, even when I call, I am told she will return my call. Do not do business with David Garay or Jessica Parell, and do not get suckered into signing up for Direct TV, they do not let you know that they run a hard inquiry on your credit, also if you sign up you a bound to a 24 month contract with an early termination fee which starts at $ 480.

AT&T Digital Life is a joke! We were talked into it when we went in to lower our bill. We are now paying more than before and stuck in a service that is useless. After 6 months we found out our fire & alarm systems are not connected to the police or fire without a city permit! We have been trying all that time to get a discount on our homeowners insurance. NO ONE from AT&T ever told me a permit was required. Nor does it say anywhere on the web site. Permits are not free, they cost 67.00 for 2 years.
We have been AT&T customers for over 12 years and this is the straw that broke the camels back!!! They made us feel we were safe and protected. All we have that works is a keypad entry. Thank goodness we didn’t need the police or fire in the past 6 months.

Got my questions answered within a few minutes.
Best advice is always try to go before 2−4pm weekdays. After that usually there will be a wait list.

Crooks with horrible Customer service. No customer loyalty. When we asked to explain our bill couldn’t give us a straight answer. They would rather us play the $ 800 to cancel then to help us. It’s insane how AtT gets away this.

5 stars all thanks to Joseph. He gave us spectacular service while choosing an iphone 6 for my wife.

Walked into at&t today when I caught a whiff of something that smelled terrible. Turned to my left to see the source of that stench.
It was Paul.
Paul, you stink.
Much like your terrible customer service skills.
(If I could, Paul would get negative stars from stinking so much)

This is the worst horrible store when it comes to customer service!!! Stay away from rude associates.
They will not try to help and accommodate you.
What a waste of time!!!

After the better part of a year, the story finally has an ending, and ironically the credit promised had been issued for months, they just either weren’t looking in the right place, their system wasn’t updated, they lied, or a combination of the above.
It shouldn’t take a working professional making a part time job out of making them honest to get something settled which is cut and dry. Any time I see a commercial or have a chance to recommend service, AT&T holds a special place in my heart. They email me incessantly to get TV service added, and while it might be a slightly better deal I’d rather keep things the way they are. I also momentarily considered adding home security through them but then came to reason and found out they charge just as much monthly as ADT, both of which are highway robbery, so why even bother?!

Definitely come to this store if you:
— Want to get screwed by a Sales Rep or the Store Mgr
— Like to receive misleading information about plans and services
— Enjoy waiting hours in line to ultimately receive very poor service
— Need to waste 15 hours fixing your bill with AT&T Corporate due to the screw ups this store created with my account
This is unfortunate since this store is within such close proximity to my home. I would rather drive 15 miles away to the Arcadia AT&T store than come to the Brea store.

Recently there was a promo to turn you old iPhone in and receive a $ 200 gift card. My first visit I was told there was no such promo. I called AT&T customer support and they said yes that promo was still going on. On my second visit to this store, I was told that I had to spend at least half of the gift card in the store immediately on an accessory or I could not leave the store with the gift card. I called At&T customer support and they said this was not true. So I had AT&T customer support call the store and verify that when I went there the third time they would not lie and try to scam me. They still tried but I was able to get my $ 200. The employees and managers of this store should be rounded up and pelted with rotten fruit and vegetables. They are liars and scammers who prey on innocent people. I know they will get their comeuppance. I hope I hear about it.
Why can’t I give 0 stars? 1 star implies they did something useful which would be untrue. In fact I should be able to give –2 stars cause they suck that much.

Came twice to trade in my current iPhone 4s because I’ve called AT&T customer service many times to confirm that the store is able to credit the trade in to your bill. Store won’t let me use it towards the bill and gave me attitude.
Going back and forth with AT&T customer service on the phone and the sales reps in stores and customer service reps on the phone state the store is able to credit the trade in amount to your bill. Store will only let you use it on tablets and accessories that you have to pay additional for. The lack of policy and communication between their departments is so bad, never coming here again. Don’t believe the trade in program.