Chase Suite Hotel

I had to find a place to do a hairdresser 2 day class and I saw Chase Suites and decided to spend a little more money rather than choosing a discount hotel room. I chose based on how comfy the bed looked. I arrived, which it was SUPER easy to find, and to my surprise the room also had a little living room along with the Kitchenette. I couldn’t be happier. My room was comfy, clean and the bed was, in fact, comfy. I feel very happy with my choice. I also had a chance to use the pool and hot tub and I was equally happy. I’d definitely choose this again. Thanks for making me comfy and welcome.

Love the fireplace and the friendly service. Breakfast to very good and social hour. Free food. lololo

Nice hotel and the room would have been OK, except it has mold in the bath room. When I brought it up to the desk clerk in the morning and offered to show him pictures, he said he knew about it. I was taken back a bit. If they knew about it why did they rent me the room? I was in a rush so I was not able to make a case about it. He did not give me discount for the mold so I guess it was considered a «feature».

We stayed here over the weekend while we went to Disneyland. I had read the reviews and wasn’t sure but we had a wonderful experience! The woman at the front desk was so helpful and made sure our two rooms were close. Once we got to the room, we noticed one of the window locks was broken. A woman from housekeeping saw us looking and stopped to ask if everything was okay. We told her and she called maintenance and they came and fixed it right away. She made sure we had the bedding we needed for the fold out bed and everything also. The maintenance men were extremely kind and nice and made sure we had what we needed also. I called the front desk late at night for another towel and then brought it down herself. The bed was comfortable. I knocked down one star because I did find a few hairs in the bathroom and there were some dirty spots on the walls but overall I was very impressed. Breakfast was hot and everyday they had something a little different. I wouldn’t hesitate to stay here again.

Checked in Thursday night and out Sunday morning. The rates are more than fair for what we received which was a King, half kitchenette. Living room area is a nice size with a couch, oversize chair and dining table that seats four. Kitchen area has a microwave, fridge, toaster oven, coffee pot and utensils are provided, even wine glasses. This room had a king size bed and my favorite part of the room was the bed! It was extremely comfortable for budget accommodations, I thought. The bedding, mattress and pillows made it hard to get up in the morning, like sleeping on a cloud. I wish I could say the same about the towels but they were a little on the rough side. Based on some of the other reviews I was concerned there would be a cleanliness issue but we did not have one our entire stay. I did think it was weird that the TV in the bedroom was the size of a nice size computer monitor while the TV in the living room was normal size. I switched these for my stay because the Monitor they had in the bedroom could barely be seen from the bed. I don’t understand why both TVs weren’t normal size.
They also offer complimentary breakfast in the morning and a happy hour in the evenings. Happy Hour is only offerred Monday through Thursday and I wasn’t drinking so did not take advantage of it. I believe it’s two drink tickets per person. If the food options had been better I would have tried it but it was soup, which doesn’t seem very Happy Hour like to me so I passed. Breakfast was much better. Egg, sausage or bacon, biscuits and gravy, yogurt, pastries, cereal, waffles and fruit options. My only complaint about the breakfast was the first day they had yogurt in single serve containers but the last two days they just set out a big tub of yogurt and that just didn’t seem appealing to me.

This place gets a very negative review before I have even spent 5 minutes in it. We mistakenly booked for Wednesday night, intending reservation for Thursday night. When we showed up Thursday we were told we’d already been charged for wed. And would have to pay again for Thursday. Company policy, absolutely no flexibility, no acknowledgement that humans make mistakes. Company policy or no, there’s a point at which a company needs to operate on a human basis. This company apparently does not.

The front desk assistant Alexis was so wonderful! The lobby was clean and nice and smells very seasonal! The room that I got was affordable for me! Downside tub was not cleaned thoroughly before I arrived (greasy film)! But that is just my OcD! I had a great time with the suite lots of room to move about for me! I will return again!

I would recommend the Chase Suite Hotel for longer stays.
The suites are very big and convenient. Also very clean and lovely bedroom.
However Bar/​Hotel commodities stay very poor… Bar not very welcoming and not very convenient to walk to the front lobbie. Breakfast didn’t give large choice, basic and not the best.
Unfortunately no interior swimming pool nor fitness room/​center.

I see this hotel has an on going problem of bad reviews and service. As others have said there’s absolutely no early check in even if you call ahead no rooms will be available until 3:00. After I checked in about an hour later I was interrupted by a couple that walked into my room saying that they’ve just been assigned that room which is crazy because I had been there for an hour now. Then later in the evening had another guest walk into my room. Twice! Unauthorized people were let into my room and could of easily had things stolen from room if I hadn’t been there. Ridiculous! When I called and complained all they said was sorry. Then my room keys would stop working because they were issuing keys to other guests for my room. When I went to the desk to get keys re-​made after going out for a smoke the guy reminded me there’s no smoking in the rooms which I already knew the policy because I signed it at checked in. I told him I knew the policy and its not against the law to smoke outside. He was rude and disrespectful. Now after all of that I tried calling the front desk the next morning for a half hour later check out for 12:30 instead of 12 they said no they need all of there rooms. I brought up the fact that they’ve let multiple guests into my room and try should at the very least help out with a 12:30 check out and she said yeah she knows people came into my room but they’ll still need me to leave by 12. Horrible service! They don’t know how to treat there customers.

Absolutely dedicated to their guests. They go overboard to make sure everything you need is right at your fingertips. The grounds are well taken care of and the rooms are so well decorated for the price that you pay. I’m a local and have to stay here because my bathroom flooded, and the only place I wanted to stay for 10 days without this hotel. Everyone is friendly and willing to listen to every concern that you have. They are renovating the rooms from the previous owner and doing A wonderful job. I’m so glad I booked at this hotel and if anything happened at my house again I would definitely state only here.

We specifically requested to not be in building 1 as it faces a busy street and is noisy. My husband is a light sleeper. We booked a non-​smoking room due to allergies. They put us in building 1 facing the busy street. There had obviously been people smoking in the room. Door to bathroom would not stay shut. Toilet seat loose. The front desk clerk was rude and didn’t seem to care. Will be looking for a new pet friendly hotel in the area for our future visits to this area.

Great place to stay! Rooms are clean, a/​c works perfectly, the beds are comfortable and they even provide breakfast!

I see quite a few below par reviews and they are all about the staff. Well, here’s another one.
I booked on expedia and showed up at the hotel about noon (check in is at 3pm) on the off chance there was a room ready for me. There wasn’t and the person behind the desk reminded me that check in is at 3. I told her I understand that but surely there should be some rooms ready before then. She disagreed. So we got into a discussion about this. I said so at 5 mins to 3 no rooms are ready then at 3 they’re all ready. She acted dumb and reminded me again that check in is at 3.
I walked off and waited in my car for 2 hours. At about 2pm I called the hotel and asked again. She asked for my last name to look up the reservation and again said no rooms are ready and check in is at 3. I asked to speak to the manager. Amazingly, the manager was as inept as the receptionist and said no rooms would be ready till 3. She refused to see how that just can’t make sense that no room would be ready earlier. I asked her for the Corporate Office phone number which she gave me.
I called the corporate office but could never get through to anyone.
At 2:45 I went back to check in. Surely, 15 mins early there should be a room ready. When I walked in and asked they told me that my reservation had been cancelled. Basically, they thought I was harassing them so they called expedia and cancelled my reservation and reminded me that they have the right to refuse service.
What a sorry excuse for a hotel.
My best advice. Stay somewhere (anywhere) else!!!

This place was WONDERFUL! The beds were super comfortable, the staff was great and they had a different complementary breakfast every morning. I’d definitely stay here again!

The rooms are decent looking. My friend booked the one bed with a couch that had a pull-​out bed. Everything at this hotel was pretty standard and met expectations. The only thing that stuck out was that the staff would be on your ass if you were loud; they seemed to be pretty strict, even during the daytime. My friends had also booked rooms at this hotel. In general, they were known to be the fun crowd, and we were getting threats about them getting kicked out of their rooms. It was quite hilarious; they are military goofballs who like drinking. Luckily, we all lasted throughout the weekend for the special event that was going on.

I will update this later with more details but… I have worked in the hospitality industry before and the staff at this hotel was not very hospitable
We stayed here for a wedding and my husband was in the wedding party. The hotel has a strict «no party» policy which is understandable and fine BUT how is the wedding party getting dressed a «party?» And why would you threaten to call the cops simply because there are over 4 people in a room at NOON. Ummmm… Theyre getting ready for a WEDDING which is giving you a ton of business? Dicks.
Their breakfast was good though. But doesn’t make up for how ridiculous they are.

We got the 2-​double guest room with full kitchen and I was in awe after walking into the guest room. It was so cute, especially the kitchen area (which was fully stocked with utensils, plates, cups, and more I can’t remember, aside from the fridge, stove, dishwasher, and oven). I loved the counter, which is where I did some work on my computer. There was a cute fireplace and the beds were super comfortable. I would just warn to adjust the temperature settings, because for some reason the air got really dry and it made me uncomfortable. Overall, everything was very clean and tidy!
Didn’t get to use the pool but I could see that it was heated and wish that I did! (closes at 10 I believe)
I had a great stay!

I utilized trip planner to plan a mini vacation to meetup with some Facebook friends in the neighboring state of California. I narrowed my choices to: 1) 3 star hotel, 2) hotel room must have a kitchen, 3) must be close to the highway, 4) provide free parking, 5) provide free breakfast, 6) free (basic) cable and 7) if they could have a pool? Lo and behold, Chase Suite Hotel popped up!
Initially when I tried to reserve a room here, I was told that they were booked solid. However, upon going through AARP, I was pleasantly surprised to discovered that the hotel reserves rooms for AARP members. As an AARP member, I was able to immediately reserve my room.
It was a little tricky arriving at the Hotel. My GPS was off, but fortunately I’d printed a map from Google Maps and between the two of them, managed to find the hotel. I love that free parking was indeed available, check in time went smoothly, and the keyless entry room was great. The kitchen provided everything I needed, i.e. coffee pot, microwave, can opener, pots/​pans and dishes, to prepare the groceries that I’d brought with. The living room couch let out into a sofa bed, and also contained a medium sized flat screen tv. The bedroom high top mattresses (I’ve gotta buy me one of those), and a small vanity room just outside the bedroom. The bathroom was handicap accessible. Our closet contained a safe, along with ironing board/​iron and numerous hangers. Later that evening, my friend and I enjoyed a dip in the pool.
Breakfast varied from day to day: coffee, fruit juice, eggs, pancakes, sausage or bacon and fresh fruit. Located a few blocks from the Hotel were numerous shopping centers. It was also conveniently located near the Highway.
All in all, I was very pleased with the Chase Suite Hotel. The only con I had was that internet speed was super slow. But then, I was on vacation.

Pop quiz…
It’s 110 degrees at 7PM at night and the air conditioner broke — what do you do? Well, if you’re me, you say fuck that noise Jack and you get a hotel room for the night. And that’s exactly what we did.
We picked it because it was close, dog friendly, and had the least horrific reviews on the nearby hotel/​motels. All in all, it wasn’t too bad. I wouldn’t want to do what others have done and stay here for an extended period of time, but for one night it was serviceable.
The place looks pretty nice inside, but when you go in for a closer inspection, you realize things aren’t as nice as they initially appear. Lot’s cracked and dirty corners. The furniture is also impractical and uncomfortable so that kind of sucked.
But at the end of the day, the price was right, air conditioner was cold, and bed was decent so that’s all I needed. I live close by, but for those not familiar with the area, it is located near a lot of good shops and restaurants. Should be consodered if you need a nicer motel in the area.

We were a bit wary when we were reading the reviews for this place but ultimately decided to go with it. It did not disappoint.
The place is really nice. We went with a Kitchenette room.
A lot of the furniture comes in smaller than usual sizes. Flat screen TVs are smaller than most peoples computer monitors these days. (19″ or so). The table is cute (and tiny as well). We had a good chuckle over the table itself.
Overall it’s in a nice quiet location. There’s a pool for kids. They serve a small AM breakfast.
Of note, if you plan to lock your valuables in the small safe they have in the room, you will need to go to the front desk for the key.
This place is just right. We enjoyed our stay.