Vons

Jesse Hayes. Nice young man. I can see him managing the store one day. Offered great service and a strapping smile. Good to see such young and willing to help people on this world.

I’ve been shopping at this store for nearly 20 years and have always received above average service and always with a smile. I felt the need to write a review after ordering flowers from their floral department for a party I was hosting. There were a few issues with my order that Vanessa and Nick were able to solve for me quickly and efficiently. I am so grateful to them for caring enough to exceed my expectations. This is a great store with wonderful employees.

I noticed I have already given this store a bad review. It is convenient for me to shop there sometimes. I just got back from the store and whenever I see one of the checkers (Gerda) she always seems so unhappy and not very welcoming to people in her line. My husband has also been in the store without me and he has noticed the same thing. I think the next time I go into the store and am in her line I am going to tell her I come into Vons just to shop because I love to see her happy face and smile… maybe she will figure it out then.

This Vons is A-​OK as the review states. I live in Diamond Bar on the side of town that is close to Brea. I enjoyed the Diamond Bar Vons location but it recently closed down. This location is a lot smaller than that Vons, but it has an organic vegetable selection that is pretty good, and they carry organic free-​range chicken. When I lived in Brea there were a lot of organic markets that had a better selection, but now that I am in Diamond Bar there are two grocery stores for me to choose from aside from the Super giant that moved in. I think everyone knows who I am talking about and you cannot buy organic things there.
So this Vons location isn’t too far for me to travel when I want to pick up a few things quickly and do not want to venture further into Brea. The deli service at this location is lacking; it’s hard to get someone to help you. Other than the deli being so-​so this grocery store fits my needs for when I want to pick something up in a rush. If you live on the outskirts of Diamond Bar near Brea, and are looking for something outside the realm of an oriental grocery store this little Vons works well.

This Vons is conveniently located on the corner of Brea and Central and is usually never crowded when I stop in. Everyone is usually super nice and today was no different. I was looking at the bread selection and the Derrick in the bakery dept said fresh bread just came out and if I came back it would be cooled enough. So I went to a different aisle looking at pasta sauces and homie popped out of nowhere with hot French bread. I was pretty damn impressed. As I was checking out, the cashier who was a supervisor by the name of Lourdes made the check out very pleasant as well. She said, «I’ve been here for a long time and I haven’t seen you. Are you new here?» I said that I’ve only stopped by a couple times and that she had an awesome memory. All Vons stores kinda look and feel old but it doesn’t feel dirty. I like this store :)

*Over the phone service *
Special thanks to Anita (& the one who brought her to the phone). Out of all the other Vons I have called for a product availability she was the ONLY one who helped me call another Vons location for the product I was looking for. And she was also very nice and had a sweet tone. THANK YOU :)

Returned because I didn’t pack lunch. Bumping up a few stars because they have five buck fridays. So a lot of their food goes down to 5 bucks which is nice. Got a huge sandwich, splited half with a friend and it kept me full from early lunch to almost dinner.
Still no fresh bagels in morning, when else should one expect fresh bagels!!!

Giving 5 because of staff.Period. The staff is super super friendly. I would take off a star for product availability, but I won’t. Why?
1) Size of store, why don’t they just move the karate place over and enlarge??? Storefront next to it is available.
2) I’m not an average cook. I love gourmet cooking with top-​shelf products. This VOn’s sometimes can’t carry these items.
They usually have what I need, but I have been disappointed with having gone their first, only having to go somewhere else.

3 stars for the friendly employees, everyone is super nice. –2 stars because everything is ridiculously overpriced! They also have a very limited supply of Spanish and asian food products. Ralph’s is right down the street and way cheaper. I only go to Von’s when I’m in a hurry because its really close to where I live.

Wow what great service I just got at this Vons!!! The meat counter was great, clean and fresh. The lady at the counter was so helpful. I think her name was Linda she cut me the most beautiful roast. Not only did I get a nice roast she gave me tips on how to cook it. It is nice to get help from someone with so much experience!!! Thanks to Linda I will be back to this store!

Vons is the closest grocery store to where I live but that is not the only reason why I frequent this establishment.
Their food selection is usually pretty good. If anything the size of the store is what holds them back if you are looking for something really obscure. I can find what I need here about 99% of the time, though.
The customer service is why I love this Vons. Everyone who works there is more than helpful, they are kind and go out of their way to make you feel welcome. The cashiers enjoy small talk and finding out what you are making for dinner with your purchases or just discussing the days events.
I visited this Vons this afternoon to get ingredients for tonight’s dinner and I was not feeling good at all. However, the cashier was so nice to me that I was realy able to overlook how crappy I felt and cracked a smile. Way to go, Vons!

Vons is across the street from my house, so I have been there a few times just to pick up a few things. THe store is clean and people are nice, but the prices seem to be pretty high unless you go for sale items only. I would rather go to Sprouts or Stater Bros.

I went in to this Vons today to buy a loaf of bread and received terrible customer service.
1. Noone was at the bakery.
2. Asked a guy at the deli for help. He said that he didn’t work at the bakery and ignored me.
3. Asked another guy to call for someone to help me. He did, but noone came for ~5 minutes.
4. Got fed up and left.
I have been visiting this store for the past 5 years, at least two times a week, will not be back.

Employees are friendly.
Conveniently located.
Price are a bit high compared to other big name markets.

I love the small town feel but can never get the meat I want there. They have 4 or 5 beef options and they are al premium ranchers what evers. Never have what’s on the ad so now I have a collection of rain checks. My kids love it there because the older white people are aways trying to pinch their checks or give them something. Don’t know if that’s a good thing or not though. I defnitely miss this place if I go a few days without coming in to buy stuff.

This place is very dark. I guess they are trying to be «Green» by not turning the lights on, but dang. Prices are pricey so I only go here if its an emergency.

Very small but great service.

I like this vons cause its right across the street from me and it has that home town kinda feel where they kinda know your name.
They have good prices and items on sale constantly. I mostly do my shopping here not only because its close but the prices are good. Ralph’s is about 1 mi away but its so big that I get lost there trying to find a can of tuna.
This place is also convenient because they sell every type of gift card available.

Small store, average service.
Atmosphere/​cleanliness: This store is in need of a remodel. It’s trying too hard to be a supermarket and fails. Parking lot is also smallish.
Service: Average. I’ve come in when I was greeted with a «hello» and other times not a single word was muttered by the checkout person. Lines can be long due to slow cashiers. My mood sinks every time I shop here.
Products: The other day I came in to buy a bag of potato chips for a work meeting. I wandered the store for several minutes not a staff member to be found. I found the snack aisle but it was filled with crackers and cookies. WTF? I just wanted a bag of Lay’s! The chips were secretly hidden on an end-​cap and there was not much variety. Get rid of the floral department and dedicate more real estate to shelf space. Chips should be stocked where the rest of the snacks are!

Woohoo! This place is definitely «As good as it gets!»
I’m a fan of food and like everyone, I appreciate service. Though by default, this is the closest grocery store to me — I usually visit about 3 different grocery stores — Trader Joe’s, the Asian market, and then my neighborhood Vons. Regardless of which other two grocery stores I choose to go to, I usually take the time to also visit this particular Vons. I know, I know, grocery stores are all the same — but really, this one beats out in service! EVERY time I go to the grocery store, I’ll have at least 2 employees ask me if they can help me find something. Honestly, you don’t find that too often anymore when going to the grocery store! That alone will keep me coming back!