The Spa at Breckenridge

I typically don’t write reviews, but felt the need in this case, and unfortunately not due to a positive experience. I paid in-​full for services that were never rendered.
As a Christmas gift I purchased a gift certificate from this spa for my girlfriend. She excitedly booked a massage for a Saturday. The morning of the massage she woke up with a really bad cold, and called in to reschedule. She called in more than five hours before the appointment trying to give as much notice as possible. The girl on the phone was short with her, and pretty rude. She said that we could reschedule, but if we changed it again, we would forfeit the gift certificate. We didn’t appreciate the harshness in the way the message was delivered, but we understood that they block off time for appointments, and could be left with holes in the schedule. We made another appointment for the following SUNDAY. The Saturday before, we received an email from the spa stating that we had missed the appointment, and the gift certificate was now void. While I did not make the phone call to reschedule, I was right next to my girlfriend when she did, and heard her confirm at least twice for Sunday. We would not have scheduled for Saturday because we were out of town, and not returning until Saturday afternoon.
At this point, confused, we called the shop and asked to speak with a manger, and were told he/​she would call us back the next day. 10 minutes later the girl who took the original appointment for SUNDAY called us back, and very rudely told us we were mistaken, and there would be nothing they can do.
We feel strongly that the girl purposefully noted the wrong day because she did not want us to reschedule. I understand rescheduling is an inconvenience, but exceptions should be made, especially if the client is sick, and has given ample notice, and has prepaid for services. The treatment from this spa was atrocious. What should have been a relaxing gift and day, turned into an ordeal that could have been avoided, and easily rectified by this shop. My advice, obviously, would be to avoid this place like the plague.

Rachel was the best! Excellent massage after a long week of skiing. Highly recommend her if your in Breck.

Had a 60-​minute swedish massage with Anna! She was wonderful. yes yes yes!
The locker room has a steam room and a shower with lockers and provided locks. Before your massage, you get dressed in a robe and move to another warm waiting room with light refreshments. It is an easy place to socialize with girlfriends and feel relaxed.
The massage rooms are soundproof, with 4 walls and a door (not curtains, but the real deal). Honestly, I think this is a great price for a resort top of the line massage.

This was truly one of the best spa experiences that I have ever had. My girlfriends and I opted to skip a snowy day on the slopes to pamper ourselves, and I am so glad that we did. We came a bit early to relax in the outdoor hot tub and indulge in some of the bottomless mimosas and crudite that we’d paid extra to enjoy. I went with the 75 minute signature facial, and Carrie was the woman who did it for me. She was incredible. Usually I feel like facialists, even at very nice spas, spend at least part of my relaxation time explaining the process or what products they are using. Carrie asked me once in the beginning if I had ever had a facial before, and when I said yes she just let me relax and was silent the whole time. The experience was half facial, half massage, and I have not been that perfectly content with a spa experience in a while. I would be delighted to come back here the next time I’m in Breckenridge and highly recommend you do too.

WOW this place is amazing. I came here after 2 days of skiing for the Age Repair Facial (75 min — $ 160). What a great experience. My esthetician was Helena, and I would go back to Breck just to see her! My visit: I booked the day before, and the receptionist was very friendly, despite the fact that I was just squatting there in my ski boots while waiting for a bus. On the day of the facial, I filled out a short form and sipped on some nice peppermint tea, looked at their small collection of jewelry and other beauty gift items for a few minutes. Then I was taken to the changing room, which is pretty small but well built with lockers, a shower, sauna, soft robes, sandals, and toiletries. I then waited in a small area with a couple of magazines. This ‘waiting room’ is pretty sparse, but hey the actual treatment was so amazing, I couldn’t care less. Helena met me and we went to the treatment room, where I was given another soft tube/​towel to change into, and I climbed into the sheets. Helena came in and we chatted for a while about my skin, a recent injury I had to my face and concerns related to that, as well as the products she would be using, to filter out any allergies. The facial itself was totally thorough. Cleanse, exfoliate, steam, extraction, toner, serums and masks, moisturizer, hand, foot, neck, shoulder, and scalp massages. The whole shebang, God it was so good. Haha. Also, no hard sell of a product whatsoever. When I was checking out, the girl noted one product (the end moisturizer) that Helena had recommended. I asked her to just write the name of the product so I could go read up on it, and she was more than happy to do that. You can leave tip on the cc slip, no forced trip to the ATM. It might just have been this treatment, but I left this place feeling like a million bucks.

Though I have no massage experience to compare it to previously, I felt this visit needed a review. The masseuse Sonia gave a good prenatal massage for the price. Because it was a Saturday I also received a discount, which was nice. Everyone was pleasant and accommodating. It’s sad to see the same was not true for other clients.

Pros: Extremely friendly staff (especially the gal running the front of the spa), nice facilities, beautiful view from hot-​tub
Cons: Some of staff was sick.

Three of us spent a wonderful morning at the Spa a Breckenridge. I booked our services over the phone with Spa Manager Heidi, and she was helpful and friendly with great suggestions for services. We had foot treatments, Aromatherapy massage, and our group favorite the orange clove body polish. The body polish was rich and velvety. Perfect for the dry Rocky Mountain climate.
We booked in the morning and had the place to ourselves. They have a fantastic steam shower with nice touches like lavender, orange, or eucalyptus sprays for misting either before or after the steam. The only down side is that the lovely hot tubs (yes, there are three) and pool are in the adjoining hotel, so you have to be escorted up to the fourth floor to use those facilities. A bit inconvenient, but we really enjoyed the hot tub during a light snowfall. Parking was also slightly confusing. Follow Heidi’s directions – not the signs. If available the best parking is by the ski shop and Snowflake lift.
It’s also a SpaFinder spa. So, cash in those credit card points to get an extra service.