Dielman Moving & Storage

Yes, the three men that did our move yesterday, Jeff, mgr., John and «O» were just great! They did arrive little over an hour later than I originally expected, but they were polite and hard working! They deserve pay raises as far as I can see; I just think they worked hard and good movers, and moving companies, are hard to come by.
They took care to be sure all inventory was handled correctly and, with a 4 – 6 hour estimated timeframe, got the job done in five (5) hours. K U D O S!!! to these guys!
Please relay to them that my brother and I were very happy with their expertise and we appreciated all they did! I’d like them to know they are good and hard working young men.
Thank you for listening.
DMS

This is the most pathetic company I’ve ever done business with. They showed up 2.5 hours after they said they would arrive. The workers were exhausted and it took an extra hour than necessary to move. I ended up moving the majority of everything myself.
After the move was complete, the workers had completely broken a chair and had a 7 inch scratch on my desk. When I asked for them to work with me to provide a reasonable refund/​partial refund, they declined and told me they didn’t feel that this was a good enough reason to offer any refund at all.
I would never use this company if I were looking to move. You are guaranteed to be disappointed and they have the worst customer service I’ve ever seen. I have no idea how they are still in business. I would give negative stars if this was an option.

We bought the Living Social deal and the guys were super efficient and did a great job! We were concerned about a few fragile items but they wrapped them well and everything turned out great. Best bang for your buck that we found.

Dielman did not pack, move or store my goods.
I contacted them for an estimate. The guy came by on ⁷⁄₂₃. He said he would have an estimate in ‘a day or two’. I emailed the company on ⁷⁄₂₈ to inquire about the estimate. No response. I called their office on ⁷⁄₂₉ and was informed that the estimate should be ready in ‘one or two days’. By the way, I did NOT receive an apology for the delay.
That was nine days ago and I have not heard a peep from them.
That’s my experience with them and the reason for a 1 star rating.

Dielman just handled my move from University City to the CWE. They packed me up with a 2 man crew and carefully inventoried and wrapped everything for storage. They also were happy to carry out a few things to our cars that I was going to move myself but were too big for me to carry… like the tv.
Then my belongings when to storage for about 10 days as I waited to close on my new townhouse and get a few quick projects done.
Dielman was great about confirming both moves, and actually was able to load up the truck the night before the destination delivery so they could arrive first thing in the morning. Everything was put back together just as I expected, and none of the furniture had a scratch. The only thing that broke was my fault… I had a small ceramic candle holder at the bottom of a box without enough padding.
One of the guys, Marvin, was on both runs… I think that was helpful when it came to putting things back together. All of the guys were great, but Marvin was fabulous. He was friendly and careful with my things, and was more than happy to move a few things as I tried to decide where they would look best.
The only reason they aren’t getting 5 stars is due to 3 semi-​minor complaints.
1) My phone bid was way low. The guy on the phone with me completely failed to account for the time it would take to unload at the storage facility and reload for the final move. I was peeved about this. It’s possible the mailed bid did have a more accurate number… but who has time to look at things like that in the midst of packing and moving. I assumed what I was told on the phone was correct. Still, the charges weren’t unreasonable and I figure they were similar to other companies. BUT, I was originally going to do PODS and part of the reason I decided to go with the mover was because I thought it would be just a few hundred more… not almost double. That said, I think it was the right decision to go with Dielman which is why this didn’t kill their rating for me.
2) The guy heading up the initial load promised that the labels they were putting on the furniture would be put on the back and would be easy to peel off. Not true. They are basic address labels and after a week in storage, they became shreds when you tried to get them off wood. And many of the labels could have been put on the underside of a table or chair but were instead in a very obvious spot. I had to use Goo Gone to get them off of almost every piece of furniture.
3) There were a couple of things I had to ask them twice if they had remembered to load at the first house… like the patio chairs. I shouldn’t have had to remind them once, let alone twice. I would definitely walk the house to make sure nothing is forgotten before you let the truck drive away.
While you might have seen these things as big problems, I think the most important thing was that my belongings arrived safely and in perfect condition, they showed up when they were supposed, worked efficiently (since you pay on an hourly rate) and the crews were a pleasure to be around.
As a real estate agent, I wouldn’t hesitate to recommend them to my clients.

A friend on Twitter recommended Dielman for my recent move, and I’m glad they did. After soliciting quotes from several moving companies, Dielman came in with the lowest rate and also had great reviews. Charles Price, the owner, dealt with me personally, provided a good quote, and was willing to work with me when I waffled about whether he would need to move my grand piano as well. The contract was very clear about what they would and would not move and what we needed to do to prepare for our move.
On moving day, the promised three-​man team showed up right on time. They did a very fast but very thorough inventory and then proceeded to pack an amazing amount of things into their truck. Everything was wrapped & protected as promised. I had underestimated our belongings but the guys gave it their best try and worked with us to make sure all of the big and heavy items (the things we wouldn’t be able to move ourselves) were loaded on the truck first. They were professional and fast. Unloading was a breeze and they helped put together our tables and set everything up just how we wanted it. They earned their tips and then some!
Absolutely nothing was broken or missing. They were fast, professional, and the move came in about forty dollars under what I had figured.
Please God, I don’t ever want to move again. But if I have to go through it all again, I will definitely hire Dielman.