Petco

I’ve never had any issues in the store (friendly staff, helpful) but repeatedly negative experiences with grooming. The last time I picked my dog up after a bath I noticed he winced when I pet his ear. Under his ear he had a small, deep, bleeding cut that I had not noticed before dropping him off. I called to ask about it and the girl seemed very defensive, immediately saying something about how that definitely wasn’t from them and that she had noticed it, but figured I knew about it so she decided not to mention it (really?). Then she said, «You have another dog don’t you? I’m sure it’s from them playing together. I noticed other marks on him too.» Well, those other «marks» are scars from before he was rescued, not an open, bleeding cut. Multiple groomers I have interacted with have been rude, as though me dropping off my dog to be bathed was a major inconvenience, and the grooming results are sub par. Even though I pay extra for nails to be filed they are consistently rough and uneven.
I can’t say with 100% certainty that the cut under the ear was from PetCo, but the way they handled it was the final straw. Won’t be going back.

We came here a few weeks back to have both of our cats’ claws trimmed. Groomer was very polite and the cats seemed very calm with her. Also grabbed some of the kitten food from which was much cheaper than the price we’ve been paying at Schnucks. Unfortunately it’s a bit gard to find and convenience has been our best friend with the Schnucks only a mile away! Definitely give them a try for grooming service!

Just became a pet owner! While i’m sure there’s plenty of great places to get a pet, Petco was great to me! I went in just to «pet the kitties» during the first snowy day in STL, but of course after holding a couple sister kittens i just couldn’t help myself.
After an OK from my landlord, I began the «adoption process». All their cats were fixed, up-​to-​date on immunizations, and litter box trained. The staff was super friendly and you could tell they are all animal lovers at heart. They introduced me to the family that had been fostering my new kitties, and i was able to ask all questions. are they good with kids? yes. Are they good with other animals? yes. etc. etc.
I had to fill out a little paperwork which was mostly short-​answer questions, basically asking me if i have a cruel history towards animals (I’m in the clear). And then they kept my cats to the side while i walked around and gathered all the supplies i’d need for my apartment. They even let me borrow a carrier as i clearly didn’t come in with one.
Even if you’re not in the market for a new animal, give a walk around Petco on the weekend. Petting the puppies and cats will brighten your day.

WARNING!
The store as a whole is a good store but we took him e weevils in some bird food, which then infested our whole house. They are damn near impossible to get rid of and will get into EVERYTHING.
On a better note. The free puppy play class on the weekends is awesome. The schedule online says it’s for 30 minutes, but it’s actually for an hour. I HIGHLY recommend it for socialization of a young puppy without having to be worried about large dogs like at the dog park.

My son is a rescue foster with two fosters and two adopted dachys. He is a regular at Petco buying natural balance or prairie dog food and all other needs for his doggy family. It is aggravating to get coupons
and then fine print saying dog food exempt
or coupon good 1 day only. Give me a break! Thinking I had a coupon today, found it didn’t apply to purchase today. The irritating point was the lackadaisical
attitude of check out clerk. Walking in, there was good display of assistance but
the check out without even an, oh, I’m sorry but…,. left negative feeling and I
wondered why continue to shop petco
When there are discounts freely given
elsewhere!

This review is solely for the dog socialization/​puppy playtime event held on Saturdays from 3 – 4 pm. All the dogs get together and romp around. Maria, the supervising employee today, did a great job monitoring for accidents and had my dogs name memorized instantly. The dogs and owners are friendly and the owners pitch in to help when there are accidents or disputes. Smaller or timid dogs might be overwhelmed at first because «the pack» loves newcomers.
Only con is that the play area isn’t very «formal» — it’s just an area of the store fenced off with a flimsy plastic fence. Savvy dogs were able to jump out. I prefer the more solid, larger training arena I’ve seen at Petsmarts.
Overall the event was a great experience for my pup, not to mention free, and I plan to come back next week.

I’ve gone to Petsmart for years but since Petco opened near Dierberg’s, I really enjoy shopping here instead. Rewards program is great. Very good experience first time using their grooming service. I like the extras they provide, like various mini dog classes and learning sessions, and vaccination days. Although some prices may be higher than Petsmart for things like treats, they will price match. However I compared dry dog food prices and they were the same. I also utilize the free shipping repeat delivery through the website and collect rewards points that way as well.

Three strikes youre out!
To be candid, I originally came to this store instead of the other big box pet store in the area because they were not busy-​I found there was a reason for that.
I signed on for obedience class for my new doggie and recd two classes with an agreeable and competent trainer, but alas no designated place for a class. After they (ahem) left, I was assigned to another trainer who I had problems communicating with. OK… I give up. Money down the drain.
Called ahead and inquired about Vetco, their traveling vet service and was told by a manager that proof of prior vaccines was not necessary (which by law my dog had to have had when we partook of their obedience classes). Came back to get innoculations with Vetco and their first words were-​proof of Innoculations please! OF COURSE Petco couldnt find the proof they already had from the obedience classes. When I became upset, they accused me of maligning their employees, and asked me to leave. I guess they didnt notice I was already on my way out???
Bottom line-​when the manager of a retail store cannot or will not make things right for his customers, his store does not DESERVE your business.
If a place of business is empty while their competitors are thriving, DONT feel sorry for them-​there is a REASON they are empty,

It’s were the Pets Go. Check there calendar for when they have shots. Saved me some $$Money. Thank you Petco

Received very friendly service from Margery. Will go back.

I’ve been in and out of here more than half a dozen times.
Service has always been helpful, clerks friendly and knowledgeable, checkout a breeze.
And you can join the Pals Rewards Club. This early in the game, I’m not quite sure what that gives me, but I signed up nonetheless.
I’ve never NOT found something I needed: food, toys, collars, nametags.
And if I’m every wandering around looking lost, somebody always offers to help me. .. and then, actually CAN help me.

This use to be our favourite PetCo. We would spend a lot of time and money purchasing supplies for our exotic pets.
We purchased a bearded dragon from this location on Sunday, June 9^th. On Tuesday, June 19^th I called in to talk to someone because he was sick. When we purchased him we doubled checked with the clerk on lighting, and he told us to get the wrong light. We double checked the best substrate, and bulked up. We even confirmed diet and things. We did everything, plus some to make sure that our newest addition to our family would be going home to a properly set up and secure new home.
By the 24, his health was not getting any better and the store manager Jersey said to set up an appointment with the vet. So we called our vet, the problem was, he was out of the office until Wednesday. So we set up another appointment with Tim Sullivan’s office. I called PetCo no less than 4 times trying to get someone to call in to confirm the appointment, every time they swore, it would be taken care of.
It was never done. I took him to the vet and paid out of pocket for something that PetCo should have corrected. We then went to PetsMart to get the proper lighting for $ 20.00 less.
I’m highly disappointed that they sell animals and then dont live up to their own guarantee on them. I didnt want them to give me my money back, I wanted them to help take care of an animal that was part of my family.
If you have fluffy animals, then PetCo is the place to go. If you’re like us though and have exotics, don’t waste your time/​energy or money at PetCo. I should have listened and saved myself a couple hundred dollars in vet bills and purchased my bearded from a show or local breeder.
Very very disappointed in this store and we will not be returning for any of our supplies.

I’m a fan of this Petco! I usually frequent PetSmart in Brentwood when it comes to supplies (cat litter, toys, leashes, etc.) for my cat, but I was closer to Petco and needed some cat litter, so I stopped by.
The store is quite small, but they had everything I needed, so no complaints there!
I highly recommend joining their Petco Pals program. It’s free, and you get pretty good discounts on items. I saved about $ 6 on cat litter just from being a Pals member.
Oh, and the service here is ridiculously friendly. Two thumbs up!

We came here because PetCo was having an adoption day through Abandoned Paws. Our hearts fell in love with a 3 month old chocolate lab mix and we adopted him that same day!
PetCo made the whole experience easy and stress free. The service was amazing and everyone working there helped us pick out everything for our new puppy. We were given amazing discounts and coupons and the people that work here GENUINELY want to help you out and really care for animals. We dropped in again on Sunday to get a new doggie tag and even then the people there asked us how our first night was with the new pup and gave us more tips and doggie treats and goodie bags! I couldn’t have been more happy with the service and help we received from PetCo.
I wish I could review Abandoned Paws but they are not on Unilocal.You can find them on Facebook or by Googling. I would recommend them if you want to adopt a new puppy and give them a new home. The lady helping us do our paperwork told us if the puppy gets lost to call her no matter what time it is because she will help us search for the puppy. Now that is TRUE dedication and heart to the job

I come here about once a week to volunteer for Stray Rescue. I love love love the layout of this Petco. The only thing I couldn’t find was the Kitty Kong, which I wanted to buy for the cats that I was helping take care of. The employees are super friendly, & parking is easy to find.