BMW Of Bridgeport

Advisor Shane Devaney was kind, informative, and got the job done! I got my car serviced last week and he reviewed all my warranties in order for me to get 100% quality. My car received all of the service it needed as well as items that were still under warranty. He also got my iPhone text messages to come through on my car and took time at the end of my appt to go over certain features of my car (despite me having it for a year already). I am very happy with the service and how accommodating BMW bpt was when making my appt. And most importantly thank you Shane!

Don’t bother unless you want to lease at the sticker price. They don’t negotiate and treat women like garbage! At least my sales rep was beyond insulting and cocky! Never again!

I’m giving 1 star since 0 is not an option. I went to this dealership today as I’m in the market for a new car within the next two weeks. After several minutes on the lot exploring things on my own, I proceeded inside and spent upwards of 10 minutes there and continued to be ignored… available sales people would not even offer a hello, and when I asked the «sales receptionist» for a brochure, I was told they were out and to go online. I certainly will… to find another dealership. I wouldn’t spend a dollar here. I’m going to try BMW of fairfield tomorrow.

Let me start off by saying that I travel 40 miles to come to this dealer for service. The quality of service I receive here outweighs the inconvenience of the location. I bought my car here in 2012. I set up an appointment for me with a loaner and I was good to go. The service team in Bridgeport wins awards and when you bring your car in for service, you’ll soon see why. From the minute you drop of your car to the minute you pick it up, they deliver excellent service. They interact with you and keep you apprised of all repairs, costs, etc.
The last time I brought my car to New Country in Hartford, I left the dealer with an oil leak I knew nothing about until I left and read the service report. Unfortunately for them, I passed the torch to BMW of Bridgeport and they extinguished my worries within a matter of days (and for a much lesser cost). I truly applaud this establishment (Bridgeport) for going above and beyond for me.
I will definitely be making BMW of Bridgeport my go to for servicing of my BMW. Special thanks to Walter Modeen for EXCEPTIONAL service!
(PS– check out Google reviews for way more 5-​star reviews on this dealer)

I cannot comment on the sales experience, but as far as service, no matter where you got your BMW, this is the place to go for service for anything more complicated than an oil change or if you experience your car as more than mere transportation. If you recognize and value true competence there’s this little known secret at BMW of Bridgeport that goes by the name of Joe M. Find him, love him. Experience what it truly means to be cared for and understood in a profoundly satisfying way. Your BMW will thank you.

My wife and I reside in Southern California and we found a vehicle through BMWUSA’s website that matched what my wife was looking for. I contacted the dealership and Jason Gellatly took my inquiry on the car and subsequently presented our offer to Joe Tuozzoli, who agreed to our offer terms. We were excited and started planning for the arrival of the vehicle.
From there the experience just started going south and never corrected itself.
The day after our offer was accepted I sent an email to Jason asking for a sales contract proposal, a copy of the CPO inspection report, and if he could shoot a cellphone video of the car. We also told him that we wanted to get our financing started right away. I never got a reply. Nor did I ever get a status update on any of the basic requests that were made in the email. Throughout the entire day I had sent Jason 3 emails, 4 text messages, and left 1 voicemail, none of which were responded to. The only time I was able to speak with Jason on Tuesday was when I called his cell phone and he did answer.
We had to contact the financing dept ourselves and ask how to get our application in. Why didn’t Jason help to get this started for us? After our application was approved we were then told that the BMW we wanted didn’t qualify for the promotional 0.9%APR because it was a desirable model. Why were we able to present our offer IN WRITING for 0.9%, have it accepted by a sales manager, and then be told AFTER RUNNING OUR CREDIT that the car does not qualify? Shady at best.
After another day of little response from Jason and STILL no answer to any of the things I had requested I sent an email to Donny Frost, sales manager, letting him know my concerns. He called me to discuss them and spent almost an hour defending Jason and never once offered an apology. I explained that I had been trying for 3 days to get a walk-​around video of the car since the pictures online were a bit washed out. He then suggested that I pay $ 200 to hire an independent 3^rd party inspection of the vehicle since I was buying from out of state. Why would I need this if the car is a CPO?
I then get a text message the next day from Jason asking me to call him. When I spoke with him he told me that he had taken a video but was not going to send it to me because he was not satisfied with the quality of it. (Shouldn’t I be the judge of that?) He then proceeded to tell me that if we were not willing to hire a third-​party inspection of the vehicle then he would not be comfortable selling us the car, citing that he believes our standards to be extremely high and that the cosmetic condition of the vehicle is less than perfect. He told me that he sees this transaction turning into a «bunch of headaches» and he doesn’t want that, and that he’d rather lose the sale then chance us not being satisfied with the car.
I told him that I was no longer interested in the car at that point. I sent an email to Mitch McManus (General Manager) outlining our experience. It has been exactly one month and I STILL have not received any reply from him or anyone else.