Pep Boys Auto Service & Tire

They were very generous about fixing another mechanic’s screw-​up.

Possibly one of the worst decisions I have ever made was to leave my car with Pep Boys. Every morning, my car sounds like nails on a chalk board thanks to them. I wish I could give zero stars.
I took my car to Pep boys in December because they were running a promo on tires and I needed to get my tires changed before the weather turned bad. While there, they recommended I change my front brakes as well as they were pretty worn, but the rear ones were fine for now. There was no noise coming from them, but after having the car for three years, I figured the brakes were due for a change. That was trip one, I was there on Sunday from 11 – 4 to get tires and brakes changed – $ 700.
A week later, a coworker told me my car was squeaking extremely loud and that I should get it checked out. I took it back to this location as soon as I could, asked them to change my rear brakes, and for them to confirm that the squeaking was gone. After four hours at the shop and $ 200, they told me the noise was gone. I literally pulled out of the parking lot and immediately heard the squeaking.
I took it back the following weekend, complained about the squeaking. They had my car for another three hours, told me they made some adjustments, and the squeaking was gone. Again, as soon as I pulled out of the lot, I could hear the noise was not gone. I had no way of knowing whether they actually even touched my car, but certainly nothing was solved. And we aren’t talking about a subtle squeak – I am embarrassed to let coworkers in my car because of how loud it is. There is no way they drove the car around and could not hear it.
The following week, I decided that if the guys at this Pep boys weren’t going to do anything about it, I would take it to another location. I took it to a neighboring Pep boys, explained the situation, and they said they would take a look. About a half hour later, they came back to me and told me there is nothing they can do, as I had the cheapest brake pads installed that Pep boys stocks. While I didn’t want to take it out on that young gentleman, I was livid. He told me there was nothing I could do, and I was stuck with the squealing (again, you could hear it very loudly when you are within 100 feet of my car as many of my friends have told me) for the next 15 000 miles. Fantastic.
To sum up, I’ve never had any problems with my car, gave it to Pep Boys, paid $ 900, made four separate trips for the same issue, and now my car sounds like nails on a chalk board to an extent where I can’t let coworkers or clients in my car. And no one seems interested in apologizing or taking responsibility. Not to mention that it appears they have never heard of up-​selling customers to better products.
I certainly have no plans of ever taking my car back to Pep boys, especially being that I haven’t received so much as an apology for my frustration that was caused by Pep boys. I certainly would not recommend this location to anyone. I thought a brake pad change was routine, and I could save a few bucks by going to Pep boys instead of my dealership. And at least they have the guts to admit when they screwed up and take steps to correct their mistakes. I will never make that mistake again.

i trust these friendly guys with my auto service need

Like the other reviewers, we’ve had wonderful experiences at Pep Boys in Bridgeville. Yes, the staff were pleasant and knowledgeable and the service was prompt, reasonably-​priced, and of excellent quality. What made me a booster and repeat customer of this business, however, was this:
A few weeks after my wife and I had a most satisfactory experience at this Pep Boys with an oil change, we took our Saturn in to have the battery replaced or possibly for more costly electrical repairs, or at least that was what the symptoms told me would be needed — engine sounding labored and lights dimming when the heat came on, the car occasionally stalling, the radio from time to time shutting itself off. The battery was nearly 50,000-miles-old and this is, after all, Pittsburgh.
My wife and I took the car in and explained the situation to the manager. He personally disconnected the battery and inspected it. When he returned to the waiting area, I was fully expecting to hear that we needed a new battery or that we had a mysterious wiring problem. The fellow was smiling, not because we were about to become his next week’s pay check, but because he had great news for us that he knew would make us happy. Turns out that one of the battery’s cables was not correctly attached. Once he connected it properly, the car ran like a charm, all of the symptoms gone. The car ran like new, and today, four months later, our car still runs great! When I asked the price, I was told the inspection was free. I tipped him $ 10, which I practically had to beg to get him to accept.
This was the best car-​repair experience I have ever had. EVER. It;s Pep Boys of Bridgeville for me!!!