Sprint Store By Universal Wireless

Disappointing on-​going experience with this Sprint licensed retailer. I stopped in on ¹⁰⁄₁₅ with a copy of my Verizon bill. I dealt with JR, whose name tag said he was the store manager. They had a reasonable buy out plan. I spoke to my wife, and we returned to swap from Verizon the same day. I ordered 5 phones and an iPad. JR said we should see the equipment by the end of the current week, or beginning of the next week, at the latest. I followed up on the following Tuesday, the phones were still back ordered. He didn’t have a new estimated date, and couldn’t track them, but would ‘keep me posted.’ I called a week later, and talked to another associate, JR wasn’t in. He wasn’t able to tell me anything about my order, but said there was a ‘new’ way JR could order the phones for me, but I had to come back.
I returned to the store on 10/​28, and completed the application. JR said again that the phones showed back ordered, but they had just received them for another gentleman in two days. I called on Friday to check and they had not come in. Still allegedly not being able to track them, he said he should definitely see them by the following Monday or Tuesday.
I went out of town at the last minute that week, and called on Friday when I returned. Again, I spoke to the other associate who could not update me on my order. He said to call JR on Saturday.
I called JR. He said that he had JUST gotten a tracking number, and the equipment was due in Monday, for sure. I asked him for a call when it came in. He assured me he’d call.
I stopped at the store after work. I waited 20 minutes for him to help the gentleman that was in there. He walks past me to check on things in the back room. Finally, as the other customer had to make a call, he acknowledged me. He said he didn’t receive a shipment.
I asked him to cancel our order. I am going to go to a sprint factory store.
His response… ‘I have no control over what they send, good luck.‘
Hopefully sprint corporate is a better organization to work with. I’m leaving Verizon in part to their abysmal customer service.
Also, the store has voicemail that you cannot leave a message on, and getting someone to answer the phone is just shy of a miracle.
I will not deal with this retailer again.