Jimmy John’s

5 stars based on what I expect from a Jimmy Johns. Don’t pass up the steakhouse because of my rating but they do get my special order right every time, which is nice.

I have given this place several chances but my experience last night was the final straw.
I ordered a deluxe Veggie sub and when I got home, I realized that I was given a Tuna sub. I’d love to say this is the first time it’s happened to me but alas, this place fails at doing their job 1 in every 3 times I go there. I decided to drive back to get the $ 7 sub I paid for and on my way I called to let them know that they gave me the incorrect order and that I would like them to have the sub I ordered waiting for me when I get there.
The kid that answered the phone seemed apathetic and didn’t apologize for inconveniencing me.
When I arrived, the girl who made me the wrong sandwich in the first place looked at me and said, «Were you the one who got the wrong sandwich?» and I said, «Yep.» and she said, «Oh. Ok.» again, NO APOLOGY, no offer to compensate me for my trouble. When the boy handed me the new sandwich, he did say he was sorry about it, to which I then said, «Well what do you guys do when this happens?»
«Well you can have a bag of chips or a cookie.» This was only offered to me AFTER I had asked the question. This should have been the FIRST thing that came out of their mouths.
I decided to give the girl a little lecture about Customer Service but her brain was clearly full of text messages and thoughts of Minecraft, so I cut it short and left.
Here is what really bothers me:
1. If you make a mistake, own it. Apologize. Even if you’re not sorry, make it seem like you are.
2. Offer the customer something to soften the blow! Do you not care about whether I come back or not!!!
3. Why was there no Manager on duty?! This happened at 6pm… which can be a busy time for the food industry… so why was there no Manager there?
This kind of establishment tends to hire teenagers and young 20 somethings with no facial expressions, probably because it’s cheaper to do so. But I will never come back to this place. You just lost a customer because of your apathetic teenage employees. So either train them to CARE about the CUSTOMER or HIRE ADULTS!