EM Collision Repair

The guys at this shop are amazing! (Josh, I’m talking to you) My husband just separated from the Navy and we are moving from Norfolk back to Texas. He was in his car with three of our dogs and I in my car with our toddler and another dog. His car broke down on the highway and he called this shop on late Thursday to have his truck towed there. We were skeptical that the work would be done by Friday. Not only were the repairs completed by the end of day Friday, the cost was 100 bucks less than quoted! The guys here could of easily swindled money from us being that we are travelers passing through. Thank you for being honest and reliable. If I lived in Bristol TN I would tell everyone about this shop. I hope a good review will suffice! Thank you so very much! Moving is so stressful as it is, adding a broken down vehicle to the mix with 4 dogs and a toddler is maddening. We are only a day behind schedule because of your EPIC customer service. Thank u, thank u, thank u from the Holts!

Very friendly staff and excellent work. They went above and beyond my expectations. I was very surprised to see they detailed the inside of my car too!
Part of their high ranking is because they have a deal with my insurance. I hit a deer a few weeks ago and I simply dropped the car off and picked it up when it was ready. Didn’t have to fool with faxing estimates or paying up front and waiting on reimbursement. Super easy! But I will say their estimate to the insurance company was almost right on the money with the final cost… if the money was coming out of my own pocket, that would have been very important to me.
They back up their work with a lifetime warranty. I think that really says something. Hopefully I’ll never need collision repair again, but if I do, I know where I’m going.