Arthur Werner Moving & Storage

I suggest you do NOT use Arthur Werner when moving because.
They cannot even handle a small moving. I only had 4 furniture and 4 boxes to move but they damanged the sofa. Two 2 – 3 inches red marks on the sofa and I have to replace the cover, which cost about $ 200.
I sleep on that sofa occationally and I know that the damange was not there before moving. The damaged areas were wet. This tells me that they damanged the sofa somehow during the moving and tried to clean it (the damanged area smelled like bleach).
When I complained, the foreman named Benjamin told me that it is NOT their responsibility because he worked more than 10 years and the blanket that covered the sofa was not wet. Oh wow, then the sofa must have damaged itself so it’s my responsibility? When you cannot find a visible evidence of the damange that was not there before, then is it not their fault? It’s obvious that it was damanged during moving and Benjamin strongly claimed he’s not responsible for the damage.
He called his manager (his uncle) about my complain and the only thing he said was how he is not responsible for the damange because of this and that. Instead, he told me the claim department of the company will call me on that day to inspect the issue– and see if I can get the refund or not. So, I ended up paying the everything, expceting to get the phone call from the claim department. I never received any calls after.
I paid $ 775 + tip for moving from White Plains to NYC, which was higher than other companies (The tip was for other guys besides Benjamin). I chose Arthur Werner because they were on BBB and found a decent comment on city-​data forum. And I learned that they not only cannot handle a small move, they don’t care about the damage on customer’s furniture. Also, I shouldn’t have paid the full-​price– now they got my money they don’t care about it anymore.