Edible Arrangements

I just want to say thank you to Laura for helping me out today! you gave me great customer service and I appreciate all your help can’t believe I got the hospital wrong lol thank you so much again you are awesome!

Company never delivered arrangement and never called to notify me, however they charged my credit card
Very unprofessional and called the shop directly and manager never returned my calls. Do not use them

This location gave me the BEST customer service experience I’ve had in long time. I purchased my gift online and accidentally selected the brookline store. After going to the west Roxbury store (great team there to!), I called brookline to confirm that my order was ready. It was so. Great! Got to brookline and the store manager was so accommodating and gracious. He even changed the card without a grumble. At the end of it all I got the gift and a complimentary bday card. The card was only $ 2.99 but lots of other places would have charged me. Thanks brookline EA!

I am so disappointed to have to spend time writing a review of this Edible Arrangements location. But I feel I must warn others. I went into it very excited and hopeful and came out tired and let down.
The product was fine, but the service was horrible. My delivery did not arrive until after 6pm! I placed the order online and made a note to deliver after 1pm, knowing about there no guarantees of delivery time. But 6pm come on. Very few businesses stay open after 6 and this store should have called to confirm that it could even be delivered. Luckily my wife’s co workers were able to take the delivery and refrigerate it.
I called to let them know my wife got a photo of the delivery rather than the «ow wow moment» of getting it herself.
I might add the store is a 6 minute (2 mile) drive from the delivery destination.
The person on the phone was far from apologetic and merely stated policies. I thought I might at least get a coupon or credit back from this customer service nightmare, but alas I was wrong. No apologies from the store or corporate, whom I also called on the phone.
DON’T WASTE YOUR MONEY. Buy some toothpicks and the $ 10 worth of fruit they use yourself and get cutting!

Extremely disappointed with the customer service from this store. I ordered and paid extra for Valentine’s Day delivery. I understand adverse weather conditions exist, however, the person to whom the delivery was supposed to be made, was called after 7 pm and told the mail room was closed. This is untrue. I called and arranged delivery for Tues, since she was going to be away for the weekend. She was called at 11:18 am today (Tues) and assured delivery would be made by 1:30 and that they would call her, so she could come personally to accept it. No delivery. She was called again after 2 pm but since she was in class, she could not return the call. I called the store at 3 pm, and was told ‘it went out for delivery at 10:45′. When I asked to speak to the mgr, I was told he would be in the store in approximately 30 mins. When I called 30 mins later, he ‘was gone for the day’. I am disgusted with the lack of concern for this purchase. Interestingly enough, on Valentine’s Day, up until 5 o’clock I kept receiving emails from Edible Arrangements guaranteeing same day delivery. Poor customer service and a very bad experience.

I ordered an arrangement for Saturday the 15^th to surprise me at work and a women called her to cancel due to the snow storm. I then asked the woman on the phone could she send her order to the Cambridge location and she advised her that all of the Edible Arrangement locations were closing due to the snow. So she canceled the order.
Once again on Monday the 17^th she ordered the same arrangement again and was told it would there before my daughter left work. And that they would be closed by 7 and the arrangement would then be there before she left work. Now today I called to find out what happened and why didn’t the arrangement get to my daughter in time.
And I was told the driver said he couldn’t reach my daughter. And I said this shit didn’t make since. The arrangement was going to a business and could have been left with the receptionist and would have got the arrangement. The driver made it seem like he had to ring a door bell or something! Then to call the store directly to ask for my refund the women on the phone said that the driver attempted to deliver the arrangement and couldn’t find my daughter and I wasn’t getting my full refund. And I had to wait until Friday before I could receive the full refund because the manager was unavailable.
I will never order anything from this location. My experience was awful and I will never order a thing from them ever again.

The worst experience from this particular store. I ordered online for a delivery of arrangement to be delivered to my niece at her place of her employment on a very busy Valentine’s day.
The whole experience was horrible including the customer service 800 or 855 number that I continued to receive miss information. In the original order I was hoping delivery could be made my noon. I called at 2:00 pm the 800 number because the store number was busy all day. The person told me that the driver was at the location which I found out later to be untrue. They also informed me that since the order wasn’t there by noon the manager would call me to give me some sort of discount or reimbursement.
1 hour later, no delivery I call number again different information. They cannot assure me of hour of delivery and that the delivery hasn’t arrived they do not know who gave me the incorrect information. They are hoping the delivery would be there before 5:00 pm. It’s 4:30 pm my niece gets out of work but I told her of the no longer surprise she waited til 5:15 pm no arrangement and I was left very frustrated!
Today Monday, I received a call from Monica from Brookline store, with little apology and poor tact in her customer service skills. She informes me it was a busy day but delivery was made at 4:40 pm. Sorry, it wasn’t! She tells me she can deliver them today or tomorrow. Doesn’t offer any reimbursement or apologies for all the stress. No today isn’t valentine’s day nor tomorrow!!! I don’t want them delivery. She doesn’t offer to reimbursed my money. I will have to go through my credit card company! Edible arrangement wow, lacked any compassion in caring for a frustrated customer that spent about 1 hour on the phone tracking down an arrangement that never was delivered! It wasn’t!!!

Their products a very neat, however, they have screwed up my orders more than once. This last time it took 3 days for me to get a hold of someone to refund my bank card for the products I ordered that were not delivered. Customer service and poor delivery performance is the reason for 2 stars.

Solid place to get your standard birthday fruit bouquet from. PLUS! If you live in the area, you can get containers of cut-​up fruit there! So yummy and convenient! (You can even call ahead and make a fruit request!)

I have ordered from this location a number of times, and it has gone very badly several times. Enough times that I probably will not ever use this location for my edible arrangements again and would recommend to anyone reading this that they try to use another location if at all possible. Or at least call the intended recipient to make sure they have received their order and that the order was not made with bad fruit.
A week ago I placed an order for two boxes of dipped fruit for my father on his birthday. When the fruit arrived at his home later that day, it was bad. The fruit that was in both the dipped fruit boxes was as he described it, «mushy, and gross.»
It wasn’t sitting outside for very long so it’s not a temperature problem or an issue with them freezing.
My father told me the fruit was bad two weeks later when I saw him, so I called the store and they said that it had probably been left outside for too long. I said it hadn’t and that I thought they should rectify the situation by replacing the fruit boxes that had been sent earlier on my father’s birthday.
The woman on the phone was arguing with me about everything, from claiming that I hadn’t placed the original order online to how long the fruit was left outside. I told her I would drive down and show her the email confirmation for the order I had placed because it shows it was in fact placed online just to end the argument because I was tiring of the atrocious customer service I was receiving.
I finally asked to speak with a manager, and the girl stated her manager was out. So I finally just said that I wanted the situation to be rectified and how did she propose that they do that. She said she would call her store manager and call me back in a few minutes.
She called me back in a few minutes to let me know she had spoken to her manager and that she was going to be able to replace the dipped fruit boxes. She asked when they should be delivered and I said anytime the next day would be fine. She specifically asked if she should include the original Mylar happy birthday balloon and I said yes just resend the order with exactly what was in the original order.
Much to our surprise, the next day the order arrived. Not only was it not the same dipped fruit boxes, it was their cheapest fruit bouquet with no balloon.
I am awarding an extra star for the effort to replace the order, however the replacement was NOT with the same items. They really need to be better with customer service when an order goes wrong. The girl who answered the phone when I called was foreign and just so rude and I cannot accept the attitude.
What happened to the customer being right?
This was just the last straw for me. There was another time that they sent an arrangement to the wrong address and it was such a fiasco trying to have them re-​deliver that time as well. Don’t waste your money ordering with them, just use another edible arrangements if you can.

Choc covered berries and balloons. Who wouldn’t smile? The birthday girl was tickled.
I placed my order on line and swung in to pick it up. They have delivery but it was close enough.
At this time of year they also have calendars with bright photos that are super cheerful. They coupons on each month are pretty helpful too.
The arrangement came in a travel box making it sturdy in the back seat when driving. Their cups/​mugs and containers are also festive and reusable.
The price can be high but comparable to other gifts such as flowers.
I’ve gone to different locations and the orders have always been accurate, fun, and brings me back.

I’ve never ordered from Edible Arrangement, but I can tell you their great service when I receive my gift from my family.
Today is the second year I got Edible Arrangement for my birthday, and my impression to this place is still great :) I got my Swizzle Berries (chocolate dipped strawberries) with birthday balloon and teddy bear. The composition is very lovely and sweet. Although my mom said that she ordered the white teddy bear, I still like the brown teddy bear they delivered. Maybe they ran out of white bears, but it’s ok, the brown bear is totally adorable and I love it!
One of the remarkable things that I want to point out is their staff are always nice and helpful.
For example, when they delivered my birthday present today in the morning, I could not hear the door bell (college dorm door bell sucks), so I didn’t know the deliverer was here. And then I received a phone call from them, the lady was very nice and told me their deliverer was waiting for me, and she also said happy birthday to me. When I hurried downstairs and saw the deliverer, I thought he would be impatient and upset because I made him wait for a while. But no, he was very nice too! He smiles like he likes his job and said happy birthday to me too; this made my day :)
They know their customers well; they know who they are serving instead of just selling and delivering; they show that they care. I definitely recommend it if you want to order something from them for your family, friends, lover, and others you care about because Edible Arrangement did a good job spreading the happy feeling that you want to deliver.

I received a lovely arrangement for graduation. My friend sent it to me from out-​of-​state and I really appreciated that Edible Arrangements took the efforts to call me when they had to leave it outside my door because I was not home yet. Sadly, I was out of town for the day and got back to melted chocolate. Nevertheless, it was a beautiful arrangement and a perfect gift!

I could not be happier with the service I received here. I had never ordered from this particular store, but I thought I would give it a try as it is close to my office and one of my colleagues was having a birthday. I placed the order for pick up on Wednesday morning. As I was on my way to work, I got a call from my colleague that she was sick! So I called the store to see if there was any way I could delay the pick up to the next day. They were super nice and re-​issued the order for Thursday. Then I woke up Thursday with a fever. So I called again and rescheduled. To cut a long story short, due to illness I had to reschedule 4 times. They were so kind about the situation, and actually asked how I was feeling when I finally was able to come pick it up. And, I am told, the gift was delicious. I will definitely use them again!

very happy. my wife loved her surprise ‘for no reason’ fruit was fresh and chocolate delishes i am happy to see her smile thank you

I have patronized this place over a dozen times and at least 4 times this past holiday season. Not a single complaint. Every family or friends that I have given an arrangement too can’t stop complimenting them. Made me look great every time. I have picked up each time I have made a purchase so I can’t vouch for delivery, but from all the other ratings it looks like I would have nothing to worry about if i did. When I have come to pick up my arrangement the staff is always friendly, service has been quick and on time every time.

I had outpatient surgery yesterday and am out of work recovering for the rest of the week. Today, my co-​workers sent me a chocolate covered strawberry bouquet from Edible Arrangements. It’s the best thing ever!
Seriously, I have always seen the ads and thought to myself «What a good idea. I want one of those» but, I had never voiced my desire out loud. Well, somehow they knew. I am so very happy. So much for the post-​surgery weight loss i was counting on, but who cares!

So, today is my birthday. And as much as I wish I could spend the day with my boyfriend, he lives in London. However, being the wonderful man that he is, decided that he was going to surprise me at work by sending me something from Edible Arrangements.
Slight problem. I woke up this morning vomiting and and unable to sit up without getting dizzy. I called out of work, and emailed my boyfriend to let him know I wasn’t feeling so hot. That’s when he let me in on my birthday surprise — and without me at work, I would miss a delivery of a basketful of fruits and goodies. (Ohh chocolate-​covered strawberries… PLEASE let there be chocolate-​covered strawberries.)
So I called up Edible Arrangements to see what could be done. The woman who answered was polite and helpful, and when I explained my situation, offered to have the arrangement delivered to my apartment. Which is wonderful of them, especially considering that the Brookline location doesn’t deliver to Somerville. Which means that some driver is making a special trip just to deliver my birthday fruit.
Thank you, Jennifer at Edible Arrangements in Brookline… you saved the day!

We get and send these all the time at work, and while I give serious points for the idea (edible and pretty, plus cool novelty to boot), I can’t help but think…
Ooo fruit in the shape of flowers instead of actual flowers!
But it’s just flower-​shaped fruit on sticks in a basket…
But it’s flowers you can eat!
But it’s SO expensive!
But it’s fruit shaped like flowers!
…And so the conundrum continues =P

I liked Edible arrangements before it was cool.
I really love this place, it’s very original idea. Why spend $$ on flowers that are going to die in a week when you can give something that’s pretty AND good to eat. They have really come along way, adding more diverse fruit, including bananas and pears. Their pineapple daisies are adorable and everyone is very friendly at this one and the one back in my hometown Worcester. They have so many different arrangements and you can add so many things to it to personalize it the way you want it. The fact that you can pick it up and deliver is a plus. I’ve given these to many people and they never want to eat it because it’s so pretty!