Air Flo Window Contracting Corp

Gary and the Team at Air-​Flo are fantastic. The entire process — initial meeting, estimate, scheduling, installation — all top notch. I replaced 4 large old windows in my loft and it has dramatically improved the rooms. Good-​bye space heaters.

Drafty, problematic windows that fall down at the top, leak constantly, come loose, do not stay up when opened and have major issues all around. I honestly have nightmares about the windows in my apartment even though I call them a few times a year to come out.
Billing was a tad shady this last time. Even though I knew up front the cost per hour and the cost of the truck (whatever that means… I assumed «cost of the truck» meant travel costs, but no. I was yelled at and told I was not even being charged for travel.) When I heard my repair guy (who is always nice) tell Gary that he was here for two hours on their 1^st visit, and an hour/​hour and a half this last time, I interjected because that was wrong. It makes my blood boil that they must think I don’t know how to read a clock. The first time they were here for an hour, and the second time was 35 minutes. Then, I was told that they round up, and would call it «one hour» even though it was 35 minutes. Additionally, I was the nice person who said to the repair guys, «let’s call the office to see how much I owe so I can send you with a check.» They were going to just take off with out a check. So much for being the nice consumer.
Other units in the building have similar issues, and constantly complain about how drafty it is.
I found the scheduling to be ok. I haven’t had too many problems with that.
I can understand some maintenance once in a while, but this has been a major problem. It will definitely cause an issue when I go to sell this apartment since you can see major gaps or actually pick the window right up out of the track.
Repairmen who come are always nice, clean up after themselves, etc.

Rude, unprofessional and unreliable. I literally just needed these guys to do an estimate and not only did they push it a week an hour before it was scheduled but on the new day set they bailed on me again but didn’t even call to let me know. I had to call them for an update when I found out. The «contractor» who was supposed to come out was named GARY. Stay clear away from him. He’s so shady!

We had windows installed by them 5 years ago and they are so drafty, we now need to use plastic over them. I have tried to schedule appointments for Air Flo to come and re-​caulk the windows to help ease the drafts, and they never call me back. I literally have to keep calling and threaten to write a bad review on Angie’s List to get anywhere. I feel ripped off and cheated.