Bank of America

Horrid. Long a** waits, few tellers, employees just hanging around in the back instead of speeding up the process. This place has to get its act together. I’m not against BoA one way or another but this place leaves a nasty taste in my mouth. As others have stated, I’m here because there are few other options. Once Chase or Citi moves in, I’ll be sure to switch.

Their ‘business’ line is a joke. Supposed to be available weekdays 12 – 4, but it’s a gamble whether they open it or not. I can’t tell you how many times I have gone in to make a quick deposit or make change for my bar and it’s been closed, the alternative being wait 30 mins in the consumer line.
Seriously, what is the point of advertising it?
If you’re a business, avoid them. I’m not the biggest fan of big ol’ corporate banks but at at least Chase honor there business window.

The crowded atm line usually takes 5 – 10 minutes wait.
The line in the lobby for the teller usually takes at least 15 minutes, whether on a weekday afternoon,.or on a saturday morning.
I only come back because im a BOA customer and dont have any other options in this neighborhood.

Hands down this is the worst B of A branch I have ever set foot in. I’ve lived in Queens and Manhattan and was happy to see that there was a B of A in Bushwick when I moved here. I have since decided to close both my small business and personal accounts because this is the only branch close to me.
I have gone here on multiple occasions, literally the moment the bank opens to end of day and no matter what there are maybe 2 tellers working, who clearly are in no hurry whatsoever and move at a snails pace. Shockingly slow, and usually with attitudes. There is typically a 25 – 35 minute wait at all times for the tellers. Usually at least a 10 minute wait for the ATM’s (forget it on the weekends altogether).
Today was the breaking point for me.
Today’s encounter:
ME: «Hi, I made an appointment for 9:30. Annie C., here for a notary.»
Branch worker: «Okay, uhh have a seat someone will be with you.» While he continued his conversation at the sign in desk with someone who was clearly a friend. Not another employee, someone there visiting him it appeared.
15 minutes later… Same person
Branch worker (same as above!): «sorry, what are you here for?»
Me: «I just need a Notary»
Branch Worker: «Oh, uhhh sorry we haven’t had one here in 7 months. She quit.»
Me: «Alright, that’s it. Considering I told you when I walked in I was here for a notary. Can we close my account?»
Branch Worker: «Oh, well to do that you have to have zero balances, you will have to wait (in the 30 minute long teller line).»
Me: Fuming. «So you can’t close my account?»
Branch Worker: «Uhh, umm no you have to get in line.» No attempt to help a frustrated customer who made an appointment, no actual apology, no actual attempt to do anything. Then went back into his little office and proceeded to «cancel» my appointment so I received the email as I was walking out, already annoyed.
I’ve already logged the official complaint but for anyone moving to this neighborhood who has had a great experience with B of A in the past– don’t expect it to continue with this branch. They deserve 0 stars and Bank of America should close this branch or fire everyone and get new staff before they alienate more customers.

This place smells. Not like you’re in there for a super long time to use the ATM, but I was actually holding my breath. Put in an air freshener, or something!
Plus, the machine gave me $ 50s. I hate that. Businesses are so wary of accepting them and many places outright refuse to accept bills that high. Boo!

This BofA smells oddly of mothballs… but other than that it’s A-​OK. There is a bank of ATMs in the front and I found the staff to be friendly and helpful. I had to add this business based on principal, BofA ATMs are a scarcity around the Ridgewood/​Bushwick border.