Bay Ridge Chrysler-Jeep-Dodge

I should’ve read the reviews before visiting here. They lie and act as if they’re being straightforward. What a croc of shit. Rod is a complete asshole, don’t believe a word he tells you. I specifically went in to trade in my vehicle and was adamant that if they didn’t think we could work something out do not run my credit. This asshole ran my credit about 8 times and said he didn’t when I’m alerted when it’s been run. He then basically dismissed me saying I need a cosigner when the day before he told me I would not need one. I was charged 300 dollars have no upgraded car and has placed a bunch of hard inquiries on my credit which will make it even harder for me elsewhere. BEWARE! Heed the warnings of these reviews and go someplace else. Thank us later smh

I had such a good experience at Bayridge jeep when I purchased my 2014 Jeep Grand Cherokee limited edition. Andrew and jimmy are top class. I highly recommend this dealership to everyone and evertbody

Absolutely the worse service center you can bring your car to. The maintenance package was a complete waste of money that i purchased though them. It would take 3 – 4 hrs just to do a oil change that should take know more 10 minutes. Also any warranty work would take days for them just to figure out a simple problem.

If I can give these guys ZERO stars I would. We have had back to back disasters when servicing our vehicles. The first was with a 2005 Jeep Grand Cherokee that was with them for over 3 months. They recommended we make an investment of over $ 1k to resolve a problem whick didn’t work. The end result, we were convinced to just buy a new car. Well — the new car, a jeep cherokee, less than 7 months old has been in the shop for a month. We continue to get the runaround. We are DONE with this place. READ THE REVIEWS — BUYER BEWARE you have been warned. Find another dealer for service.

The sales guy Eric gave me an insane price. BMW quoted me $ 530 a month with 2k down for a 5 series (lease 36 months 10k miles a year). he told me a jeep grand cherokee altitude for 39 months (he told me they don’t do 36 months) would be $ 489 a month with 2k down. Then i explained to him BMW also offers free service and he proceeded to tell me BMW rims break easily and it was «pros and cons». they were really trying hard to get rid of the altitude they had on their lot that did not have upgraded audio as i requested. I mean $ 50 more for a 528ix sounds great to me. but the fact of the matter was they couldn’t beat the price of a lease broker. flatbush jeep chrysler seems more willing to beable to cut the price dramatically so on Monday i’ll return and try and seal a deal.

Avoid at at all costs. You do not want to buy or lease anything from this dealership. You’re better off going to to another dealership in another state just to save yourself the trouble. By far the worst customer service.

I scheduled an appointment to return my leased vehicle at the Bay Ridge dealership. It was confirmed by Renato (lease specialist) himself. I called 3 days before to confirm my appointment and the secretary said yes it is in the schedule.
How is that when I show up, Renato tells me that there is no record of my appointment? He then blames he secretary and states, «I am tired of this shit.» He told me he could not take my car and said, word for word, «this is not my problem.» He then proceeded to walk away and sent another manager to speak with me.
At this point, I am ABSOLUTELY disgusted with your customer service. If you make a mistake, own up to it, don’t curse and tell someone its not your problem.
Your problem now is that I will not buy a vehicle from your dealership nor will I ever recommend it to any of my friends that are currently looking. Your customer service was disgraceful and this horrible experience has completely turned me off from your dealership.

I was giving them MAJOR benefit of the doubt because it would have been convenient to go to the closest dealership to my house… but I think the reviews speak for themselves. I’m just thankful that the moronic customer service showed their true colors before I was able to make an appointment. I called to make a service appointment to address a recall notification. I call at 3pm on a Tuesday and am told that «the girl who takes appointments is on lunch. Call back in 20.» Ok fine. No problems there.
I call back at 3:40pm and my conversation is as follows:
Me: Hi. I’d like to make an appointment.
Awful woman: The girl who takes appointments left for the day. I can take your information.
Me: That’s fine. I can call tomorrow. What are the hours to call?
Awful women: 9 – 6.
Me: Okay, I’ll call tomorrow.
Awful woman: Well I don’t know if she’ll be in tomorrow.
(I’m obviously confused at this point why nobody is able to make an appointment at 3:40pm on a Tuesday and apparently all day the next day)
Me: Ok… so I guess I will call back another time.
Awful woman: Oh, you want to do it that way. Fine. *hangs up*
After having a pleasant experience talking to the Manhattan dealership, I’d rather drive to Manhattan and sit on the Brooklyn Bridge in rush hour traffic covered in bees than have to deal with these idiots.

This Is a horrible dealership filled with liars. I just bought a car from them and their service center is filled with ppl who will con you. This has happened to me 3 times since I’ve bought the car. I really recommend that you do NOT by your car from this dealership. You WILL regret it!

This was quite possibly the worst auto repair experience I’ve ever had. Had an appointment and brought my car in on Tuesday morning, and was under the impression that I would have an estimate for the repairs by the end of the day. I never heard from them and called them first thing Wednesday, and it took until almost 5pm to finally get through to anyone who could talk to me about my car. I was told that they were still looking at it and would know more Thursday.
I didn’t hear from anyone on Thursday so I tried calling and was told that somebody would call me right back. 4:30 rolled around so I called again and was told that the manager went home and they had no update.
Finally on Friday after calling several times, I got my update and declined the service because I have no faith in this shop. Picked my car up that evening and waited an hour to get my car after paying the cashier.
Terrible service. This is a perfect example of a company that takes their customers for granted. I would drive a few hours to another Jeep dealer just to avoid this place!

First time I went in for a test drive and info and they were very helpful, didn’t pressure me at all to buy that day, and were willing to help me find the model I was looking for in the area.
The second time I went in ready to buy the model I test drove if it was a good enough deal, but they had sold it that morning, they found me the same one nearby and had no issues with getting that one and delivering it to my place. I felt comfortable with the deal I got and didn’t feel like I was getting ripped off at all. I worked with Kelly in sales and Jessie in finance and they treated me right.

Just the thought of this place makes my blood boil. The staff here are the sleaziest, rudest people I have dealt with in a long time. From the floor manager to Nicky the lease manager. These people have zero respect for the customer. Chrysler– Jeep should be ashamed for allowing this place to be run the way it is. It’s obvious that these people have jobs because of family or friends. No self-​respecting business person would hire these people.

As others have reported before; they will try (or succeed to rip you off). First let me start off by saying when I left the dealership I had fully intended to leave a five star review. I drove up from the Philadelphia area to purchase a used vehicle that was advertised well below book value. I read many scary reviews and even found a class action law suit detailing their shady illegal practices. It looks like they re branded from Giuffre to Bayridge after all the negative press. (Bayrige Dodge and Bayridge Fiat are the same dealership)
I figured as an educated consumer and that fact they have been burned in the past this would not happen to me. I called and spoke with Ivan, I explained that I was two hours away and we negotiated a deal over the phone. He offered me a very fair price for my trade, I put down a small deposit and made arrangements to pick up the vehicle. I drove up half expecting the bait and switch. Well the car was there and the price and trade was honored, they even took an additional $ 200 off the price for the financing even though they knew they didn’t have to as I would have purchased either way.
Now lets get to the reason for my one start review. After waiting an hour and half to meet with the finance manager Mona, we sat down and started the paper work. I clearly explained to Mona and Ivan that I did not want any additional warranty or service contract as the vehicle still had it’s factory warranty. We went through the paper work and I noticed the total cost of the vehicle was about $ 1200 more than I agreed. Mona explained that this was the total cost with financing (if I made the minimum payment every month), which sounded reasonable. I signed and left the dealership as a happy consumer.
Several weeks later I received a letter that I had purchased a four year tire and wheel warranty for $ 1200, I quickly called the dealership to find out had this happened and cancel it. Apparently someone signed me up for this warranty while I was waiting to meet with the finance manger (they claimed that I signed the contract but refused to show me), and when I asked about the additional total cost I was blatantly lied to. Now speaking to the finance manager the only way to cancel the warranty was sign a cancellation request in person (knowing full well I would not drive two hours). After fighting with both the finance manger and Iggy Giuffre, they finally agreed that a signed notarized letter would suffice. It took a few weeks and several phone calls but the warranty has been refunded. I am curious how often they pull this but I bet it’s pretty frequent. My advise as a whole is to stay far away from this dealership.
Please do not trust the positive reviews on dealerrater as they are clearly fake and done by dealer themselves.

DO NOT go to the service department. They put the wrong oil in my brand new Jeep and ruined the engine. When i called to talk about it, they hung up on me. My brand new Jeep that I bought FROM THEM is ruined and they will do nothing to fix the issue. I am working with Jeep and the BBB to file complaints. Do yourself a favor and do not go here ever.

Worstb dealer I came across thus far, awful customer service, once they got your business they don’t want to know you, you ask for a manager to speak always on the otherline leave a msg never return your call.
fraud dealership

If there was a way to give negative stars I would. I brought my 2014 Jeep Grand Cherokee Summit in for service of the following: 4 wheel drive, rear seat belt, oil change, update the software. I specifically said to take your time i have a rental. Here is what was done after I rented a car and paid the VZ toll twice. NOTHING, that’s right nothing. The light was still on, etc. I went right back and was told when could you bring it back in it will only take about an hour. I said Monday. I go back and they say we don’t know how long it could take. And then to top it off they drove my car 5.4 miles and when I asked there answer was it was a test drive. I said Bull I have a tracker in the truck and you were all over Brooklyn with multiple stops and speeds in excess of 65mph. He had no answer for me. As for the sales they were actually good. There service department is by far the worst. My truck is now at Manfredi where I went over it with them only to verify that nothing was done. They at Manfredi were very helpful and courteous.

This email is for Nicky who hangs up on customers, Raymon who promises you the moon but never get back to you, Mary who gives you attitude over the phone and put you on hold for 20min.
They only person who has a sense of customer service is Mona at the finance dpt.
Those other employees are rude, incompetent and time wasting. You come in as a customer but as soon as you pay them you become no one. Stay away, Jeep on Coney Island avenue is MUCH better.

Misrepresentation, misinformation, and a majorly disrespectful display of disregard for other people’s time. We tried on two occasions to plan a visit to this dealer to see a specific model that we were interested in. On both occasions, Nicki (I also spoke to one girl who pretended to be Nicki, but wasn’t) promised that for our appointments, we would have the cars we wanted to see on the lot. We were CLEAR, repeatedly that we don’t want to waste our time. Well, both times there were zero cars on the lot. This is a dealership of drop-​outs with a 1980’s gumba mentality of ‘tell them whateva they wanna hear… just get ‘em down here, and then you can close da deal’. Really? In 2014 this is still how bozos conduct business. Fahgettabout it! WASTE OF TIME. Go to Manhattan.