Citywide Enterprises

Couldn’t have asked for better service. From the friendly guy who took the call to the truck driver who moved the car away these guys are awesome! Some moron blocked my driveway and within an hour of calling it was taken care of! Thanks guys :)

Where do I start, oh when my brand new 2015 amg broke down in the middle of the street. I couldn’t shift gears to get the car in neutral, when we tried getting the car in neutral the car would say please see dealer do not shift gears, and then the car would cut off after about 2 seconds everytime it started but then died.
Lee, the boss here at CityWide came to the rescue. He was about to get off his shift and he got the call and took it, he didn’t want anyone else taking this car.
When Lee arrived he was well educated on the matter, he had asked all the right questions, such as is this an awd model in which it was. In this case Lee had to use the 3-​wheel to get the car moving within 15 mins the car was on the flatbed.
They kept my car in their lot overnight being that mercedes service drop off was closed for my service center I requested, Lee had mad sure to let us know what was going on with the car before it went down.
The following morninf Lee sent one of his best drivers to drop off the car, everything was well documented and they took pictures of the cars condition on pick up, drop off, and while still in their lot on the truck. I met the driver that drove my car to mercedes service center great guy, made sure to show love at drop off and sent me pics.

If you can help it, don’t use this company. Thiefs! They came out to help with my flat, broke a tire lugnut and then towed my car to a 24 hour tire place where he and the worker at the tire place tried to sell me a rim. They didn’t realize my brother knew Spanish. Than they gave me a used tire for $ 40 and literally 2 days later that same tire is flat. Don’t use or you’ll pretty much be scammed. Oh., and the cake topper? The tow guy expected a tip. Is this real life? I can’t even make this $hit up.

Warning !!! Avoid calling these unprofessional inconsiderate liars, After picking up my daughter from school my car stalled and i was not able to start it again. i called my mechanic and he referred city wide to me, the dispatcher told me someone would be at my location within a hour. after the hour i called again she apologized and told me they were very busy and the tow truck driver would be there in another 30 minutes. seriously ??? it was 15 degrees outside and my child and i were waiting for a hour already. to make matters worse another 30 minutes passed and the driver was no where in sight. when i called again i was put on hold by the illiterate lady dispatcher just to be told that i had to wait longer. Unbelievable, at that point i realized i was dealing with the worse towing company i have ever dealt with and called another company that arrived in 30 minutes. its a shame that this company is still doing business and allowed to operate in nyc.

If you like liars, call Citywide. (I’ve edited this in response to the business owner’s reply, see below)
I called these guys about a jump start and was told the price would be double if I paid using a credit card instead of cash. When I asked why the guy on the phone fed me a line of BS about it being New York City law. Knowing a scam when I hear one, I looked it up when I got home and sure enough, the statute he was purportedly citing had nothing whatsoever to do with this situation. I called Citywide back up to call the guy on his lie, and sure enough, he suddenly had no idea what I was talking about.
The Citywide employee’s lie wasn’t a huge deal in this situation, but I don’t like dealing with liars. If Citywide’s first impulse is to lie to you about minor things then they’ll also lie to you about major things. I will not be using them again.
Edit:
The guy on the phone said the jump start would be $ 125 if I paid using a credit card instead of cash, and that this price is required by NYC law. He did not give the $ 70-​$ 80 figure that Lee S., the business owner, is quoting below. The $ 125 figure he quoted is a statutory maximum for towing, not a minimum for a jump start. (see
) The guy at Citywide who answered my phone call blatantly lied to me to avoid accepting a credit card.
Also, when the Citywide employee initially told me that he was required by NYC law to charge me so much more if I paid with a credit card, I questioned him on this because it did not sound right to me. He responded by getting angry and raising his voice in order to shut down the conversation. I don’t know if the business owner Lee S. is just ignorant of what happened, or if he’s blatantly lying to me as well. Either way, since you’ve decided to take the deception further (either as a result of ignorance or intentionally), and I see that, including me, 2 of your 4 reviewers are complaining about you lying, I will be filing a complaint against you with the appropriate authorities.

Unfortunately had my van towed by these guys after calling mercedes benz roadside assistance and did not ride with them to the dealer. Repairs to my van were completed at the dealer, when I picked up my vehicle was met with a damaged front bumper.
When I complained to the dealer was shown a tow receipt with a fake signature on it stating bumper was damaged when vehicle was picked up. We were never shown, nor did we sign a vehicle pickup receipt when van was picked up. Van looked like it was slammed in the front end when unloaded from the flatbed and the front bumper cover was basically just hanging.
Called the company, some guy called Lee or whatever was not interested in hearing my side of the story, was very rude and just said his company did not cause the damage and was not responsible for it. He stated the customer does not get a receipt when a vehicle is picked up because mercedes is the company authorizing the tow. So exactly what proof could I have that the vehicle was not damaged when picked up?
I’m surprised Mercedes Benz is affiliated or works with such a shady company. Sometimes things are not about the money, but about respect.
A shady transaction leaves a sour taste in a customers mouth.
Needless to say will not be purchasing another mercedes or dealing with citywide towing in the future.
Picture will be posted as well.

I had to remove my car from the clutches of a con-​job garage (AAA approved) in Manhattan and Citywide Enterprises agreed to an unaccompanied tow. The previous day, AAA left me stranded on the side of the road with a crying 6-​month old baby. Not one of the tow companies contracted by AAA would tow my car. Apparently, there is a NYC law that says a baby can’t ride in the cab of a tow truck, even with a properly installed car seat. And since most tow companies refuse to take the car without the owner, single mothers with babies are screwed when their car breaks down. This is all TMI, but I wanted to preface my recommendation with the back story. This morning, my mechanic referred me to this tow company and I WISH that I had forgone the whole exasperating experience with AAA yesterday and gone straight to this source instead. Fast, reliable, fair-​priced and professional. Worth every penny and I highly recommend these guys!