Con Edison

Easy and accessible by most trains either at Court Street or Jay Street stations. Go early or go late to avoid lines for bill payments.

I have used the pay machines a few times. Once you get the hang of it, you are good. JUST NOTE, you can NOT PAY WITH CARDS. ONLY CASH!

The customer service is the worst. You are on hold forever when you call. And your bill always is too high. ESPECIALLY in the summer when the air conditioner is on.

When it comes to poor customer service, they’re up there with Time Warner.
We scheduled a service with them due to incorrect meters; they sent a guy 3 days before and he turned off the power; to the wrong floor. DIdn’t even say that he came to turn off the power; simply said you won’t have power, call Con Ed, and walked away.
Didn’t have the chance to tell them that they cut off the wrong floor. The other floor had an 86 year old woman who relied on the power for medical devices and AC to keep cool. We waited 5 hours and countless calls before they sent someone to turn the power back on.

Of course they could be better, like offering balanced billing before you’re a customer for a year. FYI so many listings

Just the worst… So so bad.
3 months of over billing with auto payment, by hundreds of dollars. Would not refund, had to cancel auto payment, had to wait it out over payment until we used up the over payment. This month they double billed us again. Wife payed bill monthly via checks due to the past issues, but this month auto pay charged my account while also cashing her check.
Total criminals!!! Monopolize the area, abuse their customers, make everything hard. Just the worst, so so bad. TT

What is this???:
Supply Charge –Actual electric used? (Ok this makes sense)
Merchant function charge
GRT and other surcharges
Basic Service charge
Delivery Charge
SBG/​RPS charge
«Tempory» NY State Surcharge
other tax surcharges — really???more tax on a surcharge???
Oh …and sales tax
9 Freakin’ charges. REALLY??? We must all be serious suckers to have let this get so out of hand. We can only blame ourselves for not paying attention for so long.
We are all being scammed. Seems like NY State is also adding more insult to injury.
I’m gonna have to put a windmill on my roof if this keeps up. Or just move the hell out of New York like many others

Horrible, Horrible, Horrible Customer Service! I spoke to someone who basically told me my bill is so high is because I use too much heat. Really bruh? He was so patronizing! I just wanted a simple explanation of why my bill is so high and he basically told me because Con Ed could not get into my landlord’s basement that they doubled the bill. I asked was this my fault? Could I have received something in the mail??? He was so obnoxious and he basically in so many words told me not to heat my house. I think because they monopolize the city they feel they can speak to customers any old way. Con Edison SUCKS!!!

I just moved to NY. So i’ve learned that Con Edison is basically the only Electric company around to supply our electricity… having no other options suck. My experiences with Con Edison is that there customer service is horrible to say the least as far as answering emergency calls — you are literally on hold for 20 – 30 mins if you’re lucky before a rep answers your call. And then making sure service needs are met is like finding a needle in a hay stack! When ever there is a power outage in my neighborhood, Con Edison takes their sweet ass time in adhering to the outage. When i lived in Boston, NSTAR was ontop of it before i even made phone call to report it. That’s what i truly miss from an electric company. I’ve had so much spoiled food in my refridgerator because of no electricity –That’s how long Con Edison takes to come out and work on the outage. Are you serious? This is some bulshit! Exremely unprofessional electric company.
If you read this Con Edison — do us all a favor and work on getting on top of your game! Your job is to make sure electricity is provided at ALL TIMES — so provide it! Stop wasting our time with your shanigans!!! Maybe take a trip to Boston and learn from NSTAR!
#frustrated

Off course my business’s electricity provider is ConEd… We don’t have much choice now in NYC do we? Crazy monopoly they’ve got around here.
Those crazy people sent me a $ 3900 bill for my business (my previous bills were $ 500 a month) when calling to inquire about it I was told that I have been using way too much electricity this summer. I asked for someone to come out and read the meter, since there is probably a mistake. they told me it would take 15 days and that I have to pay to have someone come out… great service…
One thing for the person responsible for this… May you spend all the money you have stolen from me on hospital bills. thieves!

just please stop sending me bills for everyone in the neighborhood.

We get double charged (ConEd supplies while ESCO creates electricity). When trying to understand my bill (because ConEd provides fragments of each bill on separate pages) I’m told I sound young and inexperienced. Maybe I’ll switch. Oh wait I can’t because ConEd has a monopoly on my area and I don’t have a choice. One star, and now complaining to the Better Business Bureau.

Con Ed acts like all of the sudden millions of people moved here out of the blue! It is the year 2011 but they still have not figured out how to supply the city with electricity! That is their job right? Is that what they are supposed to do? It should be free to all residents this month! No service, no bill! That’s fair right?

I have herd about many people complaining about how Con Ed charges too much. The fact is Con ed is supplying your electricity and is also your utility. Most people are on a fluctuating rate and when the prices go up you pay more. But on the back of the bill it says ESCO which means energy supply company. That is Con ed telling you that you that there are other energy supply companies that you can choose from. In order to fix that problem you cant be afraid of change. I found a company that helped my mother pay a lower rate for her energy supply and it does not go up on her, surprising her when she sees her next bill. feel free to message me if you want to know about it. But as a rating for con ed, ill give them a 3, they own all of the lines which isnt good, but they try to keep everything on point, ill give them that. But there are too many differences in payments all over the city and i dont like that.

I hate you Con Ed.
$ 203 bill?
i no think so.
we power our refrigerator, our computers, and an A/​C maybe half the day.
at night we operate almost entirely on candle light —
spare bedside lamp for reading occasionally, though mostly we read during the day.
service is terrible,
they’re robbing everybody blind,
they don’t even generate their own power,
simply overcharge the entire city of new york for their shit service.
please go choke on the smallest dick in the world.