Eleanor Schain

I need a «mother of the bride» gown — went to a few places and then tried Eleanor Schain.
I had an incredible experience — Linda was fantastic!!! My sister, daughter wound up buying gowns and dresses there. They would not let me take the dress until it fit perfectly.
You must go there! Outstanding customer service! It was all about me. Thanks so much
I got tons of compliments on my gown! I will definitely go back!

This place gets no stars they have the worst customer service and horrible may I say horrible seemstress she butchered a $ 2,000 dress and they didn’t even care! The week before my sisters wedding I had to go and get a dress made almost costing me double! Their seemstress is absolutely the most horrifying human being the manager and owner do not know how to run a business or speak to people! They would not even attempt to refund at least half of my dress let alone charged my for half of my alterations which I can never wear this dress being its 3 inches too short and they completely botched up the top of the dress ! Mind you I also purchased another dress from them 3 weeks before you would think because I not only bought one but two dresses they would be a little nicer and accommodating I am in the service business and they definitely do not know how to service their customers horrible horrible the seemstress needs to go find a new profession

My daughter is getting married so I tried Eleanor Schain what a wonderful experience Linda was exceptional as was Lorraine they made me feel special and gave me the attention i so needed. Please give them a try when evening gown shopping this place is the real deal and I recommend highly. Thanks again ladies

Bought a custom made dress for over $ 1500 for my daughters baptism. Zipper breaks the day of baptism and my hairstylist ends up sewing me into my dress. When I brought dress back to Eleanor Schain ltd. they felt really bad nd told me that they would fix it for no charge and that when I would come pick it up they would «take care of me» since I was such a good customer spending about $ 10k in past purchases.
When I went back to pick up my fixed dress the saleswomen played dumb nd told me they had no idea that «take care of me «was ever said. They told me just pick something out that’s on SALE nd they will give me a discount. The woman ends up giving me a $ 425 dress to try on and the owner tells me to just pay $ 225 as my discount. After spending all that money and having a horrible morning for my daughters baptism still wanted money from me. Seeing I was upset, the owner told me to just take the dress! (with an attitude). Their customer service was horrible! They figured since I wasn’t spending the big bucks they didn’t have to help me.
I didn’t take the dress and I would never step foot in that store again and neither will the other people I know who usually shop there. Everything is way overpriced and I am so upset with myself that I spent soooooo much money in the past! I wish I can bring back everything I ever purchased from them.
A zipper on a $ 1500+ dress should not break! And if it does it should be compensated some way! Horrible way to run a business!

I just bought a mother of the groom dress at Eleanor Schain and felt beautiful because Andrea ensured that I’d look beautiful! The dress needed alteration; I thought it didn’t look great but Andrea kept working on it until I was totally satisfied. And I never looked better; everyone said the dress looked like it was molded for me. If you need a special look, you will find it at Eleanor Schain — absolutely!