Iceberg Mechanical Corp.

Outstanding customer service! We booked an appointment for an inspection of my non-​working system. The answered all my questions and we agreed on replacing the entire 20 year old system. They worked over the course of 3 days, came every day on time and delivered on time and on budget. They were very clean and professional throughout the job.

Excellent, professional service. Had a major commercial-​grade ductless install performed and the service exceeded my expectations. The job required a whole host of difficult construction issues, since it was a retro-​fit of a landmarked apartment building. Joe’s team really sweated the details to make sure both I and the co-​op board would be happy with the final result. Moreover, they managed to keep the apartment livable and relatively clean despite all of the construction, and their install team was consummately polite and professional to my family. Highly recommended.

Dreadful service and dishonest practices. After providing an estimate for a Mitsubishi A/​C system they decided to install a lower level unit but insisted the price was the same. They also promised free maintenance service for a year, but when I called they would not answer messages even though the receptionist promised a return call. After several attempts it became clear that they were never going to show up. If you’re looking for this kind of unit find someone else to avoid being screwed.

Gotta say these guys are top-​notch professionals. We just had a whole-​house ductless split system installed and we could not be happier. From proposal (I came to them through Home Depot as they are one of their «Service Providers») to installation I found everyone I dealt with to be competent and friendly. I did have another company come in for a quote and Iceberg assured me the first quote from the competitor was over-​priced and would not be energy efficient. Turns out we have great cooling with fewer units and smaller compressor. This will save us money down the road. The installation was smoother than most in-​home installs I’ve experienced and though they estimated a 4 day installation it only took 2 ½ days. They were clean, quiet, and conscientious about keeping my home as clean as possible when they left. It was necesasry to move the compressor after they installed it and they did so with no complaints (sort of my fault for saying it was OK where they first installed it but the spouse insisted they move it to a better location on our back wall — what do I know about these things?) and in less than 30 minutes. We did have some minor money negotiations at the end which were resolved easily and professionally.
The best thing is that we are enjoying the best AC we’ve ever enjoyed anywhere! I am running all units at temps of ⁷⁷⁄₇₈ — way higher than the old window units, and much cooler/​quiter — and that’s plenty cool enough! One unit cools the entire first floor (we have a pretty open floor plan though) quietly and cleanly. WOW.
Can’t speak yet for the heating ability but if I can throw out a few radiators, leaving just 1 or 2, I will be delighted. Lets see what winter brings; stay tuned for an update to my review in a few months when its snowing outside!
If you are even contemplating one of these systems for your home or apartment — do not hesitate to check these guys out…