Joe Manna and Sons Garage Doors Inc

Replaced panel.

Hired Joe Manna & Sons to install an electric garage door opener a few years ago and was very disappointed. Extremely sloppy and unprofessional installation. They do not appear to actually understand the mechanics involved in the proper installation of a garage door, nor do they really care to. There were a whole slew of errors, but most notable was that they installed the pulley mechanism so that it pulled at an angle, i.e., not a right-​angle from the plane of the door. I’m an engineer and that is completely unacceptable. Called them on it and they corrected it, but they initially said it was «okay». All of their sloppy work that I noted to them they said was «okay», including such things as remote mounted crooked (appeared that the son thought he was in a contest to show how fast he could put two screws through a 2×4 — but he managed to screw that up; flexible vinyl strip between the outside and the garage door twisted during installation — never corrected and paid the price during hurricane Sandy, but that was «okay» with them too; connected the motor to the outlet with an extension cord — said «we’re not electricians». Had a failed outside remote this morning (not Joe Manna & Son’s fault), but I wouldn’t even think of calling them. Instead I called Fenton Garage Doors who are real professionals (used them before to fix another Manna & Sons issue). Fenton people came promptly, identified the problem right away and charged a reasonable price for the replacement remote. Asked Fenton why I could manually pull up the garage door a few inches from the outside. They said because the garage door opener was mounted too far back. Fenton know’s what they’re doing and are true professionals. My dissatisfaction with Joe Manna & Sons has been festering for years. The reason I’m writing this review now is because I mentioned to Fenton this morning about the sloppy job that Manna did and they said that’s really coincidence because just yesterday they did a garage door repair that Joe Manna & Sons initially did and the customer voiced the same dissatisfaction with them. Don’t be fooled by the sales pitch of Joe Manna & Sons — that they installed garage door openers for judges and others that are intended to impress. It’s just meaningless.

After our garage door collapsed due the flooding from Sandy, we didn’t know what to do. I started calling around and Joe Manna was third company I called. Coincidentally he was in the neighborhood and came right over. He gave me a great quote and explained there would be a delay because so many others had lost their garage doors, some lost their garages altogether. Once he confirmed his appointment, they arrived early, worked all day on one of the coldest days of winter and completed the installation mid-​afternoon. Now our garage door is perfect, practically silent and with the latest technology (we’ve opened the garage door for my brother-​in-​law from Florida!).
Note: This review had been in my drafts for over a year. This is for work done February 2013.

This company never finished the job even though they were paid fully. Dishonest people and would never, never use them again!!! Save yourself some aggravation and use someone else!