Linda’s Restaurant & Bakery

The customer service in this place has been steadily declining. I placed an order well in advance from the intended pick up date, I even called on the date of pick up and was informed that the order was ready. When I went to the store to pick up the order I was informed that my order was not there. They simply dismissed it as if it was an item in the store that was sold out. The staff there appeared not to care at all. I’ve been going to lindas for years but unfortunately due to this incident I will take my business to Pam’s (another Guyanese bakery) on Church and Schenectady ave.

I do hope they are reading this because the younger staff is very taken up in social media on their phones, the service is extremely horrible and they also do not accept any cards which is so annoying. This place has a customer service with a grade 0, they are playful and lacks the knowledge to understand how many persons turn away daily because of such. EXTREMELY HORRIBLE.

Love everything I get from here. The saltfish and bake is amazing. Also I like to get the cookup rice and curry and roti. Portions are generous and there is always a line. This place does not accept cards it is cash only so hit an ATM up before you come.

By far the best black pudding that can be bought outside of GT! Melt in my mouth roti and dal purri. The ordering process is traumatic though, or I would give Linda’s 5 stars. They don’t give a darn about customer service, kinda like the soup nazi on Seinfeld. It’s so good you put up with it, shut up and leave when you get your order.

So i came in the morning about 9 am. for some roti. It was pretty empty in there and the person working behind the counter was sitting watching tv even after i walked up to order. While seated she ask do I know what I want to order. Not until i made my request is when she decided to get up. It was almost comical like she was doing me a favor. Other than that, the location is clean, has an A rating on the window. It is more of a carryout location

The food is delicious but not worth the wait & the staff is obnoxious. I have to be having a fantastic day to decide to do there. You need a lot of time when going here. I spent 30 mins for 6 dhal puri. Hate it!!! I will never recommend this place to anyone due to staff behavior & waiting time

This place has the worse customer service I’ve ever seen in my life. The food is pretty decent but I can’t believe how horrible the wait time. First I waited in line to make my order which was about 20 mins then waited another 10mins for the girl to take my ticket. Honestly the finishing touch was the fact that the girl messed up my order, who forget to put the chicken on the food. I’m just stunned that this place is still open.

The food is great. It’s one of the best Guyanese spots in nyc with their curry chicken, rotis and white pudding. the service is also probably one of the worst you can find. They don’t accept debit and credit cards as payment in 2015. The line to place your order can take 5 minutes on a good day. When you get to place your order, the wait time for your food is on average 10 minutes. They’re definitely understaffed and management refuses to hire more people though their demand is increasing. They lose my business and I’m sure the business of many others because of the ridiculous wait times. If you have time, check it out, otherwise avoid.

Wel I don’t have much to say about this place but frist I don’t like the staff the make you feel conformable when u ordering and don’t help you with details when u try to ask about the food and they very slow the food is ok but they cook with lil too much oil in only get roti and curry from them but they need to come up with good staffs

Great go to Guyanese spot. Food is good but service is iffy if you go on the weekend. I didn’t have much of a wait during the week so I’ll try to come here during those times only .Try to order ahead to avoid some of the wait time. Bring your money with you because debit/​credit cards are not accepted here. Good luck and be sure to try their Dahl roti and curry. Delicious !

Linda’s is the one stop shop for Guyanese cuisine. Everything is delicious and mo-​ish. But there are some things you must know before you go…
First, it’s CASH only and credit cards are not accepted.
Second, Not sure about during the week but on weekends it can be very frustrating to be there long lines, food running out, staff with attitudes and more… all things that will upset you and swear not to return but the cravings for Linda’s food is real… see u next time.

Omg if it wasn’t for the cheese rolls… it’s so delicious I have to have one if I’m in the neighborhood. The service is blah… no one smiles… I’m looked at like I have 3 heads… I’m always annoyed coming here just because of the service, and it’s cash only

I will start with the positive. The food is very good especially the Puri; it is really one of the best.
Now, the negative. When did Guyanese get to be so rude? Guyanese have always been known for being friendly and hospitable. However, the Customer Service in this establishment is not customer friendly.
The food is good but don’t drive your business into the ground by being rude. Linda, train your staff. A little Customer Service goes a long way.
If I was just rating the food, I would give it 5 stars.

Will not be coming back, service is slow and the staff yells at you and at each other, I can’t seem to understand why west Indian businesses can’t make customer service at the top of their list. waited 20 mins for something that was on the counter.
Behind me, other customers said that they hate how they are treated by this business BUT, keep coming back because of the food. to me doesn’t make sense.

I’m not Guyanese but I sure do love their food. I love their Chicken Rotis (it’s hard to find a good roti spot in NYC).
I just think they need better organization. This place is always crowded on weekends. And they need a better/​faster staff. Other than that, I love the food.

So here it is we’re over halfway into 2013 and no improvement at this establishment… in fact I went there again a few weeks ago after not going there for over a year hoping for better service and/​or food, ordered over $ 60 worth of pastry for a party, waited over an hour, and got home to find out that it was all cold (like out of the refrigerator) and tasted stale. I maybe could find a small excuse if I had gone there during the week, but this was on Saturday, no less.
It’s time for us to start demanding value for our hard earned money and making folks accountable for bad food and service… even our own country folks. That said, I will never go spend my money at Linda’s nor recommend their food. The service matches the food — all bad!!!

I am Guyanese and while I lovvvvvvve to support my people The customer service here is HORRIBLE. I ordered a large pan of curry chicken and while exiting this establishment the curry chicken spilled all over me and burned me severely. This is due to little effort made in making sure the pan was secure. After the incident i went back inside and all the staff (except that one tall gentleman) were rude to me. They made me pay the original price for the curry chicken again, even though it was their fault for having a non sturdy pan. I do not recommend this restaurant to potential customers.

While the food is great, I do have some problems with this store.
For one, the service is horrible. The staff is rude and they take forever just to get an order out. Literally it took me 20 minutes just to get an order of polouri and cheese straw. They don’t know how to communicate with their customers.
Only because the food is worth it they still get my business, but if they keep up their terrible service I will never return.

Sybil’s dahl puri is one of the best dishes available in New York. They are thin and light with a generous amount of split peas and seasoning. To the uninitiated, dahl puri is a West Indian flat bread made mainly from flour and split peas. It is like a tortilla but constructed of a number of thin layers, so while it is thicker than a tortilla it feels thinner. The layers are stuffed with split peas, but it is lightly stuffed so that maintains its lightness. The end result is a food that is better than its Indian namesake. And Sybil makes the best in NYC, cause they keep their nice and light.
For a more substantial meal, I would recommend the chicken curry and roti. This is kinda like a burrito or calzone, the roti on the outside makes a handy carrying case for the potato and chicken curry. It isn’t the best curry I’ve had but it is better than most and a step up from burritos and calzones. Of course, we’re talking about Guyanese curry rather than Indian curries. As a rule Guyanese curry is simpler, which makes it harder to screw up but not as good as the best Indian curries. I think overall, we hold our own — but I bias.
Another highlight is the white pudding, unfortunately the pastries suck. The cheese rolls have too much roll and not enough cheese, and appear to be put together by a 10 year old with hand eye coordination issues, who is now learning to cook. I could do better.
Linda’s has a cash only policy, and service is not their strong suit. The staff could be friendlier, they are helpful and efficient, they just need to be nicer. When Linda’s is packed, it can take a while to be served but you understand why — they are a lot of people in the store. When the crowd is manageable, you can get out in 10 minutes. The neighbourhood has parking issues, so I usually go with someone who can sit in the car as a precaution.

Where Guyanese (should) go for Guyanese food,*
After eating her dahl puri you may need a cigarette and a pregnancy test. It’s that good.
The black pudding? Love. (Call me later?)
Your take away: Saturday is the best day to go but be prepared for a wait.
*Unless it’s home cooked or you’re in Guyana.