Madelaine Cleaners

I have finally had it with these cleaners. I admire that they do CO2 and cut a wide swath for delivery, but they are the most expensive cleaners I’ve used, and the most disorganized. Twice in the past week they have not shown up for pick up when they said they would, without calling me to tell me my pick up was cancelled. Awful business. I give one star for offering CO2, and one for the neatness of their wrappings. But they are just too much money for too much flakiness.

After our building caught fire all our stuff had some nasty smoke damage even though none of it was outright destroyed. Scouring the interwebs led us to this place to try and de-​stink it. I called and spoke with Patricia who was totally knowledgeable about their specialty smoke damage cleansing process and made me feel like they did this all the time, which was reassuring because I had no idea how this was supposed to work.
I gave them about four giant garbage bags full of stinky down bedding and suits and other office gear. When she saw the amount of stuff we had Patricia wrangled a very kind discount for us which applied to everything we brought for the next 30 days — this was hugely beneficial after the jaw-​dropping total that everything came out to. But all our stuff came back to us not only completely free of gross chemical bonfire smells but somehow looking shiny and brand new, so it was totally worth it.
We liked the results so much we ended up calling them to clean our smoky mattress too. The guys met me at our smoked-​out old building, hauled a queen mattress down four flights of stairs, drove it to the new place, and scrubbed out all the sickness that resulted from the fire and then languishing in a closed-​up ashy wasteland for a week. Also not cheap but pretty much saved us the $ 700 difference between the cost of the cleaning and a new bed.
Madelaine’s process uses some perc-​free eco-​shenanigans and they give our stuff back packaged with tissue paper and lovely little bows — they basically treat everything like it’s about 50 times fancier than it actually is. The location isn’t super convenient but the free pickup and dropoff makes that totally irrelevant, which is great because there is no reason I won’t send them everything I own from now on.

Definitely a great cleaner. My clothes come back smelling great and well pressed.
My wife gave them her wedding dress after months of shopping around on which cleaners would be the best and not only was it cleaned and preserved beautifully,
but it did not cost me a second mortgage. Would definitely pass on the word!