Martini Cleaners

I am not one for bad reviews but I can’t help but feel that I need to warn others.
I have been a customer at Martini for a couple years– I don’t have a ton of dry cleaning, but I trusted them. I dropped my wedding dress off 2 weeks ago. I went to pick it up today and they pulled it out from under the counter, balled up in a plastic bag… dirty. They didn’t want to dry clean it until they asked me about the buttons. They did not call me once during the 2 weeks that they had the dress (though the phone number is in my file) and they did not apologize when I asked why they didn’t call me. At first, I was going to still let them clean the dress until my husband was basically like «why would we give them the business?» When I asked for the dress back, they again, did not apologize or anything. Just handed it over. No sorry. No goodbye.
I am shocked by this (and I was about the most low key bride you’d find…) I will never trust my garments there again.

Pretty solid. Quick. Kind of pricey. Staff are nice and professional. I’ve never had a bad experience with this cleaner. They are the only cleaners I go to in the neighborhood.

Great neighborhood cleaner. The staff are courteous and professional, the work is timely and high quality. They have never lost my stuff, returned something damaged or not cleaned properly, and the pressing is always perfect. Not the cheapest cleaner I’ve ever used, but not by a long shot the most expensive either. I tried two others in the area and this was the clear winner.

I have been coming here 1 – 2 times per week for more than 6 months now. The business is run by punctual and courteous people — I’ve never once had a bad experience.

Caveats:
–Expensive, even though their prices on par for the area. Sad. Explain to me why a dry-​cleaner in Crown Heights Brooklyn charges more for shirts/​slacks than a place in upper Manhattan. Baffling! They should get off that band-​wagon, I think they would see more business.
–Close early: I believe at 7 PM, they completely shut-​down. Doesn’t really make sense if like me, you work/​workout and realize you arrived too late when attempting to pick-​up your dry cleaning after a long day (yet instead you do a palm-​to-​face when you arrive and the lights are completely out – yet every other business and Franklin Ave is still open – including the florist). The Jersey shore (GTL) would not be impressed. Not that that’s their demographic but still, come on!
Strong suit– They make your shirts look like they were pressed for the Oscars, nearly every-​time. Great quality, friendly service.

My jeans got a hole in the crotch so I took them here to be repaired. It cost 12 bucks, which seems fair, and the patch is hardly noticeable.

Price is the going rate, nice family run establishment. I’ve only done dry-​cleaning (shirt, pants, blazers), all have come out clean and crisp. Turnaround is pretty quick, usually 2~3 days.

This is my «go to» place in the neighborhood for dry cleaning. I have tried 2 others and this establishment is the most consistent re: customer service and good quality work. No complaints here. I have only done dry cleaning on mens business wear… no mending or tailoring or any other special service.

I will be taking my dry cleaning to a place near work in midtown because $ 10/​dress here (and also across the street at HMS) is absurd. The people are nice and the clothes are ready when they say they will be, but my dresses come back smelling real chemically and not real clean. Also, again, $ 10 per dress!

Average cleaner with average prices. They have never lost any of my things (I’ve been a customer for about 2 years) and it’s always the same family and I value the consistency.

Is it possible to change the number of dollar signs on this place? Never in my 15 years in New York have I been into a cleaners and had everything, no matter what it is, be $ 10 a piece. Basic shortsleeved dress — $ 10. Suit — $ 10. Blazer — $ 10. They did a fine job, but this is very steep for the neighborhood.

They put sweaters on wire hangers rather than folding them and hanging them on a pants hanger (meaning they stretch the shoulders out). They also discolored my silk blouse, yet didn’t address the very moderate splash of food that any good dry cleaner would have gotten out. If the silk was discolored, they can’t be trusted with fine materials. My suit jackets of tougher material turned out well. Not recommended for your finer clothes.

Martini Cleaners is a hidden gem – a hidden gem in plain view on Franklin Ave. I was going to HMS across the street and my boyfriend started going here and converted me. The family who runs the business is super sweet and friendly. They really do have the best prices in the area and do an excellent job – I took a silk top here with a oil stain from ramen (oops) right on the front, and the shirt came back looking brand new. We also brought our IKEA curtains to be hemmed here and they turned out looking like something we paid much more money for. They take credit cards without a limit (as far as I know) which really makes them golden in my book.

Time to update my review and upgrade Martini Cleaners to the four star rating it deserves.
In the two-​plus years I’ve been using their services. I’ve never had an issue with them: never a single delay, never a problem. Items were ready for pick up when they said they would, and some times even earlier. Their service has been impeccable.
I still think that $ 3.50/shirt is a bit steep, but their prices are lower than other nearby cleaners (Goody Cleaners and HMS Cleaners). And something has to be said for a service that is consistently good year after year.
I’m definitely a fan.