Mex Express Car Service

Most unprofessional car service. Drivers refuse to listen to the dispatch even after prearranging to pay with a credit card the drivers arrives doesn’t speak English and refuses to take our card. And then dispatch wants to take card without driver unlocking car door
To let us out like holding us hostage. Never use this service again unprofessional and completely unacceptable. Back to über

I always think I’m going to use Über but this car service has always been quick to pick up and reasonable with prices.

Very good response time. Excellent drivers! They are a reliable car service in Brooklyn and to and from Manhattan. I have used their service 3 times already and will continue to use them if this is the type of service I get. Great job guys!

Where to start. I’ve been using them for a while out of laziness but will be switching to Über next time. They are terribly inconsistent. The price changes according to the driver, sometimes they are on time, sometimes the office says they will be there in 5 min and it takes 20 min. Sometimes they take cards, sometimes they don’t. If they don’t, you have to call the office to give your card details, and sometimes there’s a service charge and sometimes there isn’t. The last time I did this, the driver wanted me to give him the office number so that he could call them and heckle them about his payment in front of me, while we were driving. Once my car just didn’t show at all, and I didn’t hear anything from the office. I have also had to encounter rudeness from the drivers many times: when you keep them waiting a few minutes, or if you don’t have the address immediately on hand, they get visibly annoyed (quite frankly, the office should have given them the address of the destination beforehand.) I have also had to listen to some of the racist sentiments that one of the other riders has described below.
Can’t wait to be dealing with the slick operation of Über. I just want a service that has their shit together.

Mex Express car service came to our rescue when we were looking for transportation from the pediatrician’s to home. This was 2 days immediately after a large snowstorm, and it was quite difficult to get anyone to come pick us up.
Below were the price quotes we rec’d after multiple calls to different companies (almost 10 dialed):
Über quote: $ 35 – 42
Bay Express: $ 15, 30 – 40 minutes out
88 Car Service + 5 other Chinese car service companies: no cars available in this area
Mex Car Express: $ 16, 5 minutes out
The service was a tad rough, but they are reliable, and incredibly quick to respond. No complaints here!

I tried to use this car service to get home from work at the same time every Tuesday and Thursday. First couple of times was ok, and thereafter the price changed with every new driver. After asking one of the drivers to call the dispatcher to confirm the price, ON SPEAKERPHONE I heard him state a price, then change it when the driver hesitated. These people make up prices as they go. Unreliable and disgusting.

It’s been a few years and they are still consistent. This is the only car service I use. Sure, I could take Airtran to JFK, but, I’m too impatient for that. And who wants to take the train to Astoria and then hop on a bus to LGA? Again, not me. A cab or Über will cost you more. The rates are pretty cheap to get around Brooklyn as well. So, again, I highly recommend Mex Express. They are efficient and the drivers are nice and know their way around. They will quote you a price when you call and the drivers show up in 5 – 7 minutes. (And when the dispatcher tells you that, he’s serious). Sold!

Not sure why so many low ratings. I don’t use car services a lot, usually only when I need to bring my pets to the doctor, but each time I do need a car, I’ve called Mex Express. The drivers are always on time, personable, and very safe on the road. Today, my driver actually removed my cats from the car and brought them to the location for me! They are also pretty reasonably priced. I think they’re great and will continue to spread the word about their services.

I’ve been using them for years, very reliable and quick and willing to set the price on the phone when I call for a pickup.

Always show up in 5 – 10 minutes. Most drivers have been super courteous. I also have a dog and as long as I let them know that on the phone, they have no issue sending a dog-​friendly car. I see a lot of complaints about them being late… but I have never had that problem. Full disclosure: I live a 15 minute walk south of their office, so that may impact how fast they get to me.

I called them at 3:41 AM and I asked how long it would take to come pick me up and he said 20 minutes. Since it was really late I understood. I waited the 20 minutes and called again and he told me it would take another 7 minutes. I waited again. And so every 5 minutes I called until 4:40. They kept telling me 3 minutes. The last time I called the guy hung up. I don’t recommend it at all. I know that it was really late so I understood that he was going to take long, but I didn’t like being lied to and the fact that I waited downstairs for 30 minutes. My mom is sick and she always needs to be seated so for her to wait for 30 minutes made me hate the guy. It wasn’t very professional of him to hang up on me and I hope he gets reprimanded or fired. All my brothers (5) use this car service and I already told them about the incident so they’re not going to use it anymore. I know a lot of people that use this service too so I’ll make sure they don’t anymore. If I could give –5 stars I would. I would rather have him tell me it would take an hour because I know it’s late rather than being lied to

I called them and I was asking about the price. I called other car service and they didn’t seem to have a problem with telling me the price to their car services. But when I called this car service it was crazy loud in the background and when I try to politely ask «how much is it to take this service from 23^rd…» And he cut me off and said something I said «sorry?» Trying to be polite and he yelled «WHERE ARE YOU?!» I said «23^rd avenue 86…» And he put me on hold. I swear if he’s so tired of this job quit! What’s the God damn problem!!!

I am a local resident of Ditmas Park, who has used this car service several times for trips to and from JFK. I am writing to inform everyone why I will no longer be using this car service, in the hopes that this business will change for the better in the future.
On the last two occasions that I was driving in their cars, with two separate drivers, I was exposed to disparaging remarks about African Americans. In both instances, the remarks were brought up in conversation without my prompting or encouragement. Multiple racist slurs were made regarding how «black people are all drug dealers», «have bad attitudes because that’s just their nature», and «are just no good.» I could go on and on. I tried my best to redirect the conversations and suggest to the drivers that not all black people are bad, just like not all Latinos or people of Middle Eastern descent (etc.) are bad. No person can be expected to represent their entire race. Alas, my attempts were ignored, and I felt very uncomfortable being forced to listen to racist statements.
I am a white woman, and I have many wonderful close friends and colleagues who are African-​American. My partner is also black. I felt deeply offended and disrespected during these car trips. I will not be using their car service in the future.
I would like to think that these drivers are an exception, and racist language is not the type of behavior that M-​Express Car Service encourages. I am writing to let you all know of my experience, as until something changes, this business should not be supported.

Arrived early and to the airport on time! Driver was helpful with bags and accommodated all four of us. Price was very reasonable and calling for pickup was a breeze. Thanks for the great service.

They hung the phone up on me as I was explaining the address to them. Unbelievable. I wish there was a way to give zero stars.

If you feel like waiting 30 minutes when they tell you a car will be there in seven minutes, then they are amazing.

Used to be good. No longer.
Consistently late. It’s always «5 minutes» on the phone. Then anywhere from 15 – 30 at at least.
And rude. Called twenty minutes ahead since they take their sweet time. Response: «Call when you’re ready.» Then they hang up.
Pathetic excuse for a business. Would like to see them return to their glory days when you call them, you tell them what you’d like, they give you information, everyone says please and thank you, and you’re on your way.

Original review May 24
Rip off artist… pure and simple. Charged me $ 35 to 34 the and 11^th, when it’s normally $ 20. You will get some really nice drivers and other times some complete jerks!!!
It’s a pure crap-​shoot!

I’ve used Mex Express a few times in the past, usually for rides to the airport. My most recent experience was fairly negative. The driver was great – he was on time, wasn’t a crazy driver, and was very nice.
A few minutes after we got dropped off, however, I realized that I left something in the car, and immediately called Mex Express. When the operator answered, I told him that I was just dropped off at LaGuardia, provided my information, and told him that I left something in the car and needed to retrieve it. He then put me on hold for 10 minutes, and then asked me the same information. I repeated the information, he put me on hold for another 5 minutes, and then informed me that it’s too late, the driver already left. I explained to him that if he had not put me on hold for more than 15 minutes, we wouldn’t have this issue, but he refused to listen to me, said that if I wanted my belongings I could either go to their office or pay $ 25 for the driver to return, and then hung up on me. It was a truly wretched way to begin a trip.
Considering the number of other car services in the area, I will not work with them again.

We have used them twice and have been pleased with service both times. Both trips have been to the airport and we got there safely and on time. So what warrants the 4 stars? Read on…
We’re new to the neighborhood and needed a car to an 8:25am flight out of JFK. I looked up cabs in the area a week before and was dismayed to find that all the cabs this side of Brooklyn are apparently run by money hungry, fare stealing, clock lacking deliquents.
Alas, I had to make a choice. As I had no previous trouble with Bushwick cab company for over 3 years, I picked a service that had about the same Unilocal score and hoped for the best.
Turns out, we got the *most* pleasant person they had. At 6am, he was all smiles and good mornings. He helped my husband put the bags in the trunk and made sure to ask us if we had our passports, IDs and boarding passes before we pulled off. He made small talk — just enough that we felt welcomed but not enough to make us want to jump out. Some cab drivers have the radio blaring or want to tell you about their night but he was conscious of the early hour and was extremely courteous. We got from the Newkirk Plaza area to the airport in about 35 minutes. In the time that we knew this lovely man, he honestly made our day. (Thank goodness because the Mears Shuttle in Orlando were absolutely miserable).
Now I’m not saying everyone should expect glowing service like this but I say give them a chance.