Mod Restoration

Mod did some nice work for a while. The craftsmen there really knew what they were doing.
However, now that they’re closed, check out BROOKLYN WORKROOM for all your custom furniture, upholstery, window treatments, reupholstery and refinishing needs.

Consider proceeding with caution — from my experience, this company does not have your best interests at heart.
In addition to delay of timing — Mod displayed very poor business practices.
Example: To confirm scheduling of the delivery of my items, I was asked to & provided a photo of a personal check on Saturday. On Monday morning Mod deemed the check image not sufficient as payment and thus Mod cancelled delivery for that afternoon. But then later their owner was emailing me to negotiate a reduction of the invoice amount as accommodation due to my extreme frustration with the service & committed to «wait for my response» & for me to issue a new check. On the same day, at a similar time the Mod Team leveraged my check details to pull the full original contract amount from my checking account. It wasn’t until the next day the owner alerted me that her team already e-​processed my money out of my account.
This coincidence of timing indicates that the decision to seek funds via my account was an act of nefarious in intent — a means to strong arm me into paying full price despite fronting with customer service oriented rhetoric.
[update 11/​23/​15] My furniture has been returned safely. No accommodation was made by Mod for the 3 days I was required to take off of work given the multiple delays/​cancellations of my delivery. Nor was it ever acknowledged that the owner committed to «wait for my response» to adjust the invoice & have me issue a new check while the Mod team went ahead and processed my previous check for e-​payment without alignment.

We had a chair reupholstered (with a velvet fabric we supplied) by Mod and they did an excellent job. The price was competitive and the service was professional and responsive. The turnaround was a little longer than was promised but when we pointed this out they quickly got the job done.

Mod did a stellar job on my Milo Baughman Thayer Coggin mid century modern sofa. I am picky and have a cat that trashed the original bonded leather/​pleather finish. It was important that I find a fabric that could combat cat claws, they helped me look through volumes of fabric and kept the communication going through all phases of the project. They could not have done a cleaner, more precision job, sticking to the look of the original design but modifying it with a removable seat cushion. Reupholstering is not inexpensive but it’s certainly worth it if you want to keep a treasured piece.

I’m a furniture designer and needed a prototype seat upholstered for a show recently. I sent out multiple quote requests and and got back similar numbers but the reason I went with Mod was because of the way they continued working with me through an evolving design. Most fabricators will write you off if you change the design after a quote. Melissa worked quickly to get me updated numbers and lead times.
What put them above and beyond was that they took the time to meet with me personally and go through my design to understand what I was trying to accomplish — they actually sewed a few samples right there so we could look at them. The piece came back within the lead time and it was a very well received at the show. I’d use them again in a heartbeat and really appreciate the time and effort they put into doing the job right.

Mod did a beautiful job reupholstering and dying my chair. Their service was prompt and as scheduled. Thanks!

I found Mod by doing a general search for upholsters and liked their approach — everyone was really friendly and they work on some lovely projects. They did a very quick turnaround of a whole danish modern style sofa and chairs for me. Hanni worked with me for a couple of hours (a long time), going through thousands of swatches. I ended up going with her recommendations and the end result is really nice.
My only real complaint is that they are not open for a few hours on the weekend. I work full-​time and had to take a few hours off to come down and review swatches and terms.

I have a vintage 1953 American Modern «Scoop Chair» designed by the classic team Coggin and Baughman. The original naugahyde was brittle and cracked from years of sitting and wear. I found MOD on the internet and was impressed with their attention to modern furniture. I visited their office and chose from hundreds of samples for a new vinyl for the chair. I found the perfect color, and now the chair is fully restored, placed in my home. It is fantastic!
MOD is an exceptional company, with talented staff and restoration teams. I would recommend them 100% and I wish I had more furniture!

We couldn’t be more pleased with the results of our MOD restoration. We have 6 Møller chairs that we’ve owned and used! for almost 30 years. The seats needed re-​stringing with Danish cord and after much procrastination, we finally sent them off and held our breath.
I admit that I was nervous making every step of the transaction via e-​mail, but the process worked very smoothly — photos, quote, agreement, expectations, progress report, suggestions for additional improvements were all made along the way.
The results are wonderful. An expert job was performed in addition to a repair on one chair that I thought would be impossible. And, they were completed ahead of schedule.

There are probably better deals to be found. I commissioned them to reupholster a Knoll style sofa a friend gave us six years ago.
They were a little newer in the game and did the job for about $ 1000. I provided my own forest green Lee Jofa wool felt that I scored for $ 2 a yard. It looked good for a few months, and then the foam quickly went wonky and the felt started sagging. It wasn’t the end of the world, but I didn’t beat my cats when they carved up the arms.
Six years later I checked in with them to see how much they would charge to reupholster it again. I mentioned that my sofa was on their website and asked if they remembered much about the job. They said they lost my file when they changed the system, but would email me.
They quoted $ 1550 plus the cost of fabric. If I wanted to use my own fabric, they would charge a 10% COM fee. Then $ 75 per foam cushion (six total), $ 125 if the seat deck webbing needs to be strengthened, $ 7 per button tuft and $ 200 for roundtrip delivery within the 5 boroughs excluding walkup fee, if applicable. That’s nearly triple all said and done than I had paid before.
I politely wrote back that I could buy the exact sofa brand new in the color of my choice for $ 1600 from someone like Joybird. If I look on Ebay and settle for a color like gray or brown, it’s $ 1000, free delivery.

Working with Mod was a great experience. We had a saggy sofa that they transformed into a beautiful mid century masterpiece. They listened carefully to our needs, made great design recommendations, kept us posted throughout all stages of the journey, and delivered an amazing reupholstered, recushioned sofa. Shout out to Hanny and Melissa. Thanks so much!

Mod Restoration rebuilt and reupholstered an antique wingback chair that had been in our family for generations but had fallen into serious disrepair. They did an amazing job. They even had it back to us a few weeks sooner than they thought they would. Great customer service, lots of great fabrics to choose from, and they even pick up and deliver, which was helpful for us, since we live on the 5^th floor of a walk-​up! They’re pricey, but it’s worth it. With Mod you definitely get what you pay for. Highly recommended for anyone with furniture restoration needs!

Just had an 18^th chair reupholstered by Mod. It looks really stunning! So, don’t be put off by the name if you have antiques — they’re not just about mid-​century. The workmanship is wonderful & everything was completed on time. There were some glitches initially but all was worked out by Hanny (one of the owners.) I appreciate that she got personally involved. It shows they really care about customer service. I supplied my own fabric (needed to match other pieces) but would recommend having them source fabric. Be forewarned that their services are a bit pricey but you definitely get your money’s worth. I’m planning to have them do another project as soon as I can afford it. Highly recommended.

I was hugely impressed by the quality of work at MOD Restoration, and the communication with me as the work was done. I agree with other reviewers that the prices aren’t cheap, but I do believe you get what you pay for. I felt fully confident that personal attention was being paid to my chair that I left for reupholstering, and they really took the time to help me choose a fabric/​leather that worked with the chair and preserved the value of the furniture. I just got my chair back and am so, so impressed by the craftsmanship and care that clearly went into it! The folks at MOD are professional and approachable at the same time, and I felt that I got personalized service. So, to sum up, MOD offers high quality work and great customer service that kept me updated on my order! Thank you for restoring a treasured family chair so beautifully!

Worse customer service I’ve ever encountered. I called the company to get an estimate for an upholstery of a perfect rectangular seat cushion. I’ve provided dimensions and asked for a rough estimate. The lady who answered the phone ignored all the information I provided and asked for a photo. I asked her if she needed dimensions to which she replied «no» and she kept asking me to send the photo and give her my zip code. Needless to say, I did not get an estimate. She simply could not imagine what a rectangular looks like even with the dimensions provided. What a poorly ran business. I definitely don’t want them to reupholster any of my furniture, that’s for sure.

MOD Restoration restored and reupholstered an antique chair. The quality of their work was exceptional. The chair looks like it is brand new. My only caveat is that their prices aren’t cheap, but you get what you pay for — a 1^st rate service.

I used MOD to reupholster an old ratty (but very comfortable) couch that my parents gave me. They did an incredible job and the couch looks brand new and very classy. They had a lot of different swatch options to choose from, and the husband and wife team of Hanny and Sim were very friendly and easy to work with, and prices were very reasonable. I really enjoyed working with this company and will be going back for a lounge chair that needs some loving very soon. Thanks MOD!

First of all let me say the quality of the work done is EXCELLENT. We really loved the fabric we selected and I am sure this helped us love the end result even more so but the finished product is EXCELLENT.
I had to amend my review posted yesterday because today I received OUT OF THIS WORLD customer service follow up from the owner. And just for the record I never had a complaint about the quality of work.
I was never disgruntled about the work — it is worth every penny especially if you are a perfectionist like me. I was a little disappointed however over a what I now know was a disconnect between what I was told during steps within the intake and implementation process and the actual reality of certain logistics (delivery) and selecting a textile.
Part of the confusion stemmed from not being clear on my options on how you go about getting your textile. You can have MOD order it for you or you can order it yourself. MOD use to embed a jump link within its website to another website for ordering textiles which led me to believe such company was affiliated with MOD. Therein lies the rub; I noticed there can be a price difference between the two but it totally depends on what’s the going rate at the time. MOD runs independent from any third party supplier. I am very grateful that head management reached out to me today to clear up and rectify any discrepancies. I have not encountered that level of customer service laced with pride and integrity in ages.
Management understands how this can be confusing from the customer’s perspective and so promptly removed the reference.
The work is stellar and better than you can imagine when you finally get to see the end result. This along with thoughtful customer service makes the overall experience a very positive one. Enjoy!

I recently had MOD reupholsterer an antique couch that has been in my family for 3 generations. After many overwhelming trips to fabric stores on the lower east side, I called and spoke to Hanny (such a sweetheart) and she let me know that during the initial consults with the designer, Sim, he would be more than willing to help me select a fabric. He quickly caught on to the fact that I wanted to stay more traditional with the covering and guided me toward those fabrics, using a elimination process that was very helpful. He picked up one last book to go through and I ended up stopping him on a fabric that I suprised myself by falling in love with. A very modern tangerine. I think it really suprised us both! We also agreed to tighten the springs for a small additional charge and move from the traditional 3 cushion couch to a bench seat. (much more comfortable for napping!) Sim noted a particular date that I wanted to try to have the couch back and Hanny called to arrange for deliver on the exact date. The couch is absolutely beautiful.
The couch has extremely ornate wood carving and I noticed a slight scrape on the top of the couch. Sim was extremely responsive — he came out to my apartment on the day I called and not only fixed the scratched, but polished the entire top of the couch.
The professionalism and customer service I experienced with Hanny and Sim was exceptional. Even the delivery guys were all smiles while delivering my couch in a rainstorm.
I would highly recommend MOD restoration for any reupholstereing needs.

Nice help over the phone with my initial call for appointment.
Sim, the designer was helpful with the fabric swatches.
Very much appreciated that I could use fabric I already had for the chair, and picked new for our sofa. No push to buy all new fabric.
The work and delivery were prompt.
Highly recommend you use them!

I had been looking for an upholsterer for a while now and the photos of work from the ones in my price range didn’t knock my socks off. When I clicked on the Mod Restoration website at their home page, I knew these were my kind of people. I wanted my crate and barrel sofa to have more of an Jonathan Adler look, and low and behold, they tell me that Jonathan Adler is one of their clients.
My emails had been with Hanny, which as someone said below, was extremely prompt in her replies. Sim came last night to consult and pick up my sofa and ottoman. I had already let them know I had purchased my velvet fabric from an industry source. Sim knew to ask me not only which I direction I wanted the fabric (warp or weft, aka Railroaded), but also which direction I wanted the warp to go (up or down), as my velvet fabric had a lot of shine in one direction and was darker turned 180 degrees. (I opted for darker). He also brought a couple of Kravet books of velvet and linen (for another project) I asked for, just in case my fabric was not appropriate for the sofa. When all was settled, I gave them ½ for deposit and they took the sofa away. I was impressed that Sim had a very small credit card swiper that worked with his blackberry (which wasn’t getting service, but still, I was impressed).
I will update the review when the sofa and ottoman comes back, but so far I am pretty happy!
And in case it matters — Hanny (noted I haven’t met Hanny yet but have seen pics) and Sim are a seriously adorable hipster couple.