One On One Physical Therapy & Rehab Service

I have been attending One On One for various reasons since high school. However, I started at another location. At this location I see Sean and he is amazing. The assistants are great. Well why the reason for the 4 stars instead of 5 you ask? Because the «office staff» is not great. don’t get me wrong some are, buuuutttttt some talk about patients in front of other patients and deliberately place them on hold because as she put it, «she can’t be bothered». I receive conflicting information from the «office staff» as well. So if you can look past the incompetence I highly recommend their physical therapy services. They also offer fitness training.

This is my second review because it’s clear they have tried to clean up all the negative reviews. The owner replied to my posting and denied the situation. Like I said – I’ve been there before and it’s deteriorated very badly. So here’s the review they’ve taken down. Also read the two reviews Unilocal has excluded from their analysis. They support my experience.
1.0 star rating 9÷15÷2011
Regarding the Ralph Ave facility, it has deteriorated to a joke of physical therapy. I went there four years ago and had fair P.T. although I often had to wait up to an hour for my scheduled session. My therapist then was very kind, educated and knew her business. So I returned in ⁹⁄₁₁ for P.T. after a third knee operation on one knee. I filled out a complete history and indicated the level of my pain around my body, which was very high (8 to 10). The therapist I had was totally clueless, could not focus, did not read the charts I had filled-​out about the high degree of pain I was in and every exercise he gave me was dangerous. For instance, I first had to warmup on a bicycle. The seat was way to close to the pedals and my knees were in my face. I have had PT all over the city and every other therapist would very carefully inspect the distance of the bike pedals to the length of your leg to prevent further injury. I had to point out to this therapist that the seat was too close. He then gave me leg lifts to do with a heavy weight which caused severe chest pains in me. I called out that I was having severe chest pains, but the therapist was not around and did nothing so I just stopped doing the exercise. A therapist nearby had to callout to my therapist to tell him I was having chest pains (heart disease runs in my family). Still nothing was done to see how bad my chest pains were. The second time I went there I told them I was in incredible pain and could hardly stand. So the first exercise I got involved standing. I was in tears in a few moments. and stopped. I had had it with this «therapy.» I knew they were not following my doctors orders. I asked for a copy of his prescription and asked for the manager. i did not get the manager. but an office person who didn’t listen to anything I said when I pointed out that they were not following my doctors orders. So they don’t have any good therapists left there from my observation, they do not refer to their own forms that they have you fill out, nor do they take your complete body injuries into account, they don’t follow your doctors orders, and if you say anything, they don’t listen to you. I find it odd that in this day of high unemployment that they cannot find better therapists, or hold their therapists to a higher standard. I have moved on. For your own safety, I would recommend the same for you. There are many good PT place in NY, but this is no longer one of them. I agree with Eileen’s review below.

Okay so now it’s been a month since my first review. My experience at this location this far has been nothing short of amazing. The staff is very cordial and helpful towards the patients. If you’re looking to get back to normal, then this is the place for you. You have to be totally committed to bettering yourself. The team that helps you are awesome so you can’t have a pity party with yourself. My physical therapist Lindy totally rocks, we vibed with one another the very first day of our meeting. She’s very friendly and totally committed to her profession. I would definitely hands down recommend this location to anyone looking for physical therapy.

All nice people !!! Gio and Sean are top notch in what they do. They care about how you feel. The entire staff does there best to Help you during your Rehab. The store /​equipment is clean and well maintained

This physical therapy group is first class. New equipment and Great location in new shopping center Everyone is extremely professional –including manager Stephanie-​and prior review must have been at a different place.