Pet Supplies Plus

One certain employee has went above and beyond in customer service, her name is Tammy. My Jack Russell Terrier was injured and I was facing having to put her down which was utterly heartbreaking to me. She was my little girl. (I was told I couldn’t have anymore children so I got her and she filled that void along with the fact that she was my first dog and I had her for 12 yrs.) The idea of her being in pain and the thought of having to let her go was far more than I could emotionally handle. I came in with her wrapped in a blanket looking for a good soft food to switch her to. Tammy seen that I was in a terrible state and she quickly came to my aid. Was very friendly and informative about different products. She also showed she had a genuine care for animals by asking to hold my baby girl. As she held my dog she spoke gently words of comfort, petting and soothing her.
I was so touched that a stranger would show such care for my baby girl and be so comforting and empathetic to my situation. My little girl has went on to the rainbow bridge, but everytime I go to get food or supplies for my other dogs, Tammy is always upbeat and ready to help with anything that’s needed. I just wanted to give her a big kudos for being an amazing caring person and to say thank you.

I just wanted to give an update on this location and my experience here… My one dog seemed to be ok after 2 weeks but my other dog continued to be petrified of his name and random strangers for a good month. The people that work for this company contacted me once to hear about my situation and get an email from me so we could stay in contact and figure out what truly happened behind closed doors. And that was the last I’ve ever heard from them.
When they first contacted me, I thought oh good they are willing to help me figure out what happened to my dogs! Boy was I wrong! These people seem to put up an act that they care about their customers and their furry friends or family but they don’t. I’m not speaking for all Pet supplies locations but this one in particular only cares about making enough money to keep their location open.
I would never recommend this place to anyone. If you truly care about your pets then do yourself a favor and save them the trouble and hurt. I am just outraged by this place!

I have been taking my dog Audrey here for about a year now. They always take such care of her. She gets her nails trimmed and a wash every other month. They are always polite and it is easy to make appointments.