The Mailroom Store

Love this place! I live right around the corner from it and come here a lot to send out packages. The lady behind the counter isn’t full of smiles, but she’s nice enough and very efficient. She is also a notary. She packages my items quickly and always packs them well with and with care. They have lots of boxes, envelopes and packing/​shipping supplies. They also offer package receiving service, which is great, especially when people in NYC tend to have trouble receiving packages at apartment buildings. There is usually no one there when I go in, but sometimes I’ve gone and there have been people waiting. I just saw that they offer passport photos, which is great!

The women was very unhelpful. She looked visibly miserable and acted like it to. After telling me incorrectly that dhl does not go to cambodia I actually called dhl from the store on my cell and was told they definitely do. When I told her this she rolled her eyes and refused to look into it any further. You know the odd feeling when I are waiting for someone to do something and they just aren’t. It was ackward to say the least. As she was offering me no assistance I went to another mail place that confirmed the address no problem and shipped the item. Unfortunately because of the miserable customer service and attitude I will be taking my business elsewhere. I really hope the manager reads this because when u are greeted by an unhappy person it just sours your whole experience let alone when the person also doesn’t actually want to do the job! Very bad experience.

Went to ship a bunch of stuff. The lady was very helpful and she got my work done in 10 minutes.

100% on service, convenience, helpfulness, price. I will never ever go to the US Post Office again. The staff here are incredible.

Helpful and efficient! A good find in bedstuy.

I almost didn’t patron this location because of the disparaging reviews, but I was desperate and it is conveniently close to my neck of the hood.
I called and the voice on the other end was courteous (rushed I could hear people walking up and asking her questions as we were speaking).
So the lady at the font desk was soft spoken but she was audible. She was very business like and matter of fact straight to point, but I’m cool with that… if I was looking for warm fuzzy I would have ran through Ft. Greene park and picked flowers, I was in need of fast efficient notary services for a legal document and that’s exactly what I got. I was in and out in two shakes of a hipsters dogs tail.
Really it was not that bad.

there are such mixed reviews of this place, but i just had a really positive experience. I had to get a passport photo, mail in a passport application and mail 2 packages, one internationally. the lady working was incredibly helpful on all counts and i was in and out in no time.
thank goodness for this place, because the prospect of going to the post office a mile a way to wait in line for who knows how long was just not gonna work in my busy day.

It’s convenient to have a place to get packages but not at all helpful if you are waiting outside 40 min after they are supposed to be open but no one has decided to show up to work. This happens a lot. And I’ve also rushed here to get a package after work and they’ve decided to close 30 min early.

nope

This family business has been in the Bedford Stuyvestant/​Fort Greene Communities of Brooklyn for a longtime. I appreciate them and their services. What a convenience. I can walk and get all my postal services done and more. Charlien, she is there all the time and is very helpful and kind. She helped me package overseas items. Thank you

Did I just pay them to accept a prepaid UPS package?
I hate this place. Every time I go, I leave swearing never to return, and then the convenience lures me back. Overpriced, unfriendly, but the closest (free) alternative is at Flatbush and Prospect Place. Sigh.

Beware: thieves! Avoid!
They charged me $ 23.95 for a Priority Mail Express letter, but put only $ 12.85 in postage. As a result, the letter was returned to me for insufficient postage, and an additional $ 7.10 due, and I MISSED THE DEADLINE. I had to go bring this letter in person in Manhattan and to take one afternoon off of work. I was ready to call it a mistake and get a refund, but when I went the Mailroom Store, they immediately got defensive and blamed the Post Office. Allegedly the Post Office did not understand that the $ 12.85 postage they had used was a commercial rate, claiming that the rate they had paid was a business rate from Endicia, the online postage they use. Wrong: upon calling Endicia, I found out that business discount isn’t more than 10%, not 50%. I would have forgiven them for charging me twice as much as they had paid had the service been performed, namely the delivery of this extremely time sensitive letter on time. But that had failed too. I would have called it a mistake if they had apologized and refunded me. Instead they wanted me to relinquish the documents which were the only evidence of their mistake and ‘file a complaint’ with the Post Office and wait for that to be solved to refund me for a service not rendered but charged, with an undetermined outcome and date of resolution. I would have relinquished such documents should they have not cheated me in the first place, thus destroying the likelihood of my trusting them a second time. I would have waited weeks for a refund after their filing a claim to the ‘culprit’, aka the Post Office, if I had not found out by calling both the Post Office and Endicia, that they had underestimated the postage by half, but charged me twice as much. Not to mention, rude, and horrible business manners, ugly attitudes and work ethics. I returned twice to the Mailroom store: I first discussed with one employee who was not the one I had first received services from, and returned to talk to the one who had. They both refused to repair their mistake and subjected me to an attitude that I would not expect from any business.

I have only been here twice. The first experience was nothing to speak of since I came for the notary and he/​she wasn’t in on that day. The second time, I called before I came to print some things I needed to apply for an apartment. On the phone, the woman told me that the internet would cost $ 1 for the first 15 minutes and that printing was $ 0.15 per page. When I got there, I printed 25 pages and was charged $ 13.50. It turns out that the woman on the phone either doesn’t speak clearly or was deliberately misleading (hopefully the former), because the printing was actually $ 0.50 per page! Quite a big difference. Not cool. Beyond that, the woman doesn’t seem cut out for customer service. She wasn’t even remotely friendly. There was also a man there, but I wasn’t sure if he was supposed to be working or if he was just her companion. Either way, I didn’t get so much as a smile from either of them. However, the $ 1 internet is cool if you’re in a pinch, and I suppose their other services might be of value to you.

It is very hard to find this place, because the sign refers to an upholstery cleaning service. After wandering around I usually manage to find the place and post UPS and Fed Ex items. There is normally no wait. It is true that the person working there seems to have an attitude, but maybe she is shy? Not sure about that.

The Mailroom Store is a place where you can go for basic printing and mailing services. I needed to print and copy a few documents for some urgent business. The notary was not in that day, which was alright. The store was able to provide me with the other services that I needed.
Unfortunately, despite all of that, the customer service was atrocious. It seemed like the lady who sat behind the desk had absolutely zero interest in being there. When she spoke, it was barely above a whisper. In order to make any copies, she had to (begrudgingly) come out from behind the desk, take all of my sensitive documents, have me tell her what I wanted printed (and how many) and then stand there while she operated the machine. It’s not that I’m not capable of working a copy machine, its just that I simply wasn’t allowed to use it.
After that, when I went to pay, I pulled out my card and was told that there’s a $ 10 minimum. For a print shop. I’m sorry, but we live in an era where it’s terrible customer service to have minimums on cards. So then I had to leave my sensitive documents on the counter, walk across the street to an ATM, and then pay.
Whoever owns/​manages this store would find a lot more success if they rethought their staffing/​policy decisions. I certainly won’t be coming back. It’s just not worth the headache.

The girl who works behind the counter is not friendly at all. I think she’s Caribbean of some sort, based on the accent. No greeting, no smiles, no warm tone, nothing. Maybe she hates her job. Maybe she hates her life. Either way, she might be the reason I don’t come back, unless it’s my last resort. I was actually considering renting a mailbox but I don’t want her bad energy messing with my packages. The place itself is pretty efficient, so if you need to get stuff done, by all means, head here. Just don’t expect great customer service. I’m big on customer service, not big on her.

This place is closest to me and I’ve gone there a lot over the last 2 years. Each time I forget how completely unfriendly the staff is. The one girl speaks so softly that I have to say «What» after every single thing she says. They charge a premium for everything. They even charge you money to drop off a Fed-​Ex package. I’m writing this review for you and also for me so I can remember what horrible little place this is. It’s unfortunate. Anyplace but here will do a better job. Don’t expect anything crazy like a «hello» or «thank you». It would be great if this place was good but it’s not.

Yes, my first visit was perfect. My bicycle was there and ready for assembly (Allison graciously offered a box cutter). Everything was the way we planned it. I am moving into an apartment around the corner, and I plan to keep working with the mailroom store for my packages and sensitive correspondence.

First of all, I have to hand it to Unilocal for helping me find this place. I was in dire need of finding a post office to ship multiple packages as well a place to make copies of my resume before I got called in for a last minute interview. As luck would have it, I live nowhere near a post office, or a Kinkos or something of that nature.
The place was just ever so slightly hard to find because there isn’t a huge sign out front, so look for the big brown UPS box just in front of the store.
The lady working was extremely friendly, and really quite helpful both times that I have been in there.
The only negative thing I have to say is that the hours of operation posted on Unilocal are either incorrect, or they don’t follow the set hours they have posted. I went in early one morning to have something printed– online it says they opened at 9am, so I left my house a little after 9am giving them a about 10 minutes to open up in the time it would take me to walk there. I think I showed up around 9:15am or 9:20, and they still weren’t open. Maybe they’ve changed their hours recently?
Maybe just call ahead before you go in?
Either way, this place is most definitely worth your business. They are so nice, and will ship whatever you need at the lowest cost– and SO much more friendly than anyone I’ve encountered at the Post Office!

What a great place! Very happy to have a convenient printing /​mailing /​copying /​faxing place just down the road from my home. Super friendly staff, and quick in and out to get a few pages printed in color.
Only draw back is that it doesn’t do full service printing — that’s a must send out type of thing (which they had an option of, but not quite as helpful if you need something done that day). Good for your basic print job (8 ½×11, 11×17, double-​sided). Also, just a little bit pricey, but not too bad if your just getting a few copies. $ 1.90 for an 11×17 in color.
Other than that, very great service, and much needed in the area. Happy to have it close by.