U-Haul

Unlikely I’ll be using this uhaul location again. I made a reservation for a Saturday, went to go pick up my truck, and other factors made it so I had to change the reservation for the next day. They said «we are all booked tomorrow». I asked three times if they had any the next day, and they kept saying no. I went online and they had a van available at 9am. So I make the reservation (since they have a $ 50 guarantee) and lo and behold… They DID have a van available. So the guys at the counter didn’t even check. Also, they charged me a $ 50 fee for the one I didn’t end up using! Tried to get my money back and they said they weren’t the ones that charged me (uhaul did) and I had to call the 800 number. Also– I had a truck reserved at a different location that I canceled just in case and the woman at that location (4^th ave) said that UHAUL doesn’t even have a cancellation fee anymore!!! What a joke– this location.

No frills U-​Haul rental station, but had a smooth, professional experience. Called and confirmed they had the van I wanted (I didn’t have an online reservation or anything), and picked it up an hour later. Entire cost to pick up a couch over a few hours was about $ 50, and returning the van took mere minutes. About as excellent as a U-​Haul experience could be. I forgot my bag in the car and when I called the next morning, the staff set it aside for me to pick up later in the day. 5 stars, no question.

Terrible. The gas station attendant guy was pretty incompetent, had no idea what he was doing. Re-​booked my reservation when I already had one, and then looked extremely confused the entire time he was getting my truck rental agreement ready. We arrived at 7:30am and didn’t get in the truck until 8:10am. Was constantly helping other customers that came in, which I understood because they were quick sales, but it ended up taking a really long time for us. He seemed to need all my information over again, even though I had made a reservation. The truck had not been entirely cleaned and the previous drivers receipt was still in the cab. Two hours after I left, the guy called me to ask when I would be coming in to pick up the truck as per my reservation… the one I was already driving in?!?
Overall just a very incompetent worker that made the process take quite a while. U-​Haul itself was great (answered my questions quickly and very professionally), literally just a bad process because this gas station attendant. Would give it a 0 if it were just based on the check in process.

I rented a U-​Haul cargo van to move out of my studio apartment into an apartment not far from where I was living. I rented it for 4 hours and it was enough time to move everything that I needed to move. The van was clean and drove smoothly. The entire cost was $ 50, and included the rental fee, the insurance fee, the mileage fee and the cost to refill the tank up to «FULL» upon returning the van. I will definitely rent from this location again when I need to make an IKEA run. The customer service was great. This is also a 24hr spot, so you can return it at any time. It’s great for moves in and around the neighborhood.

Nicest, most helpful Uhaul I’ve ever been to. Actually have tons of moving supplies, dollies, etc. Vehicles seem well maintained, and they’re open 24 hrs a day

I would never think of writing a Unilocal review about a truck rental place, but these guys just totally rule. It’s so nice to have relaxed, helpful, totally nice people to deal with in this hell-​hole neighborhood. We’ve used them many many times and every time they impress us. So good. For real.

The guys who work here are the greatest. They care immensely about their costumers and are great at their jobs. I had a lot of «set backs» during my trip and both men I worked with were nothing but helpful and kind. First of all, I forgot my credit card when I went to pick up the van. I ran back to my house to find that it was no where, checked online and saw I had a weird purchase in the bronx and that someone probably stole my card. I cancelled my card, but in the meantime, called the UHaul employee and he told me to take my time and not to worry. Then I found my credit card but because I already cancelled it, I couldn’t reactivate it. Finally realizing I had no access to a physical card, since I don’t have another, I got the information of a friends and he was able to give me a break and help me out. Then, after returning the van that night, I went home and went to sleep. Two days later, after sleeping for two days without food and water, I realized I lost my camera and that it was no where to be found. The only explanation was that I left it in the van. I didn’t want to admit that to myself because I would depressed but it was true. I called the UHaul guys and they were very helpful trying to locate the van, which I soon found out was one way! They said it was returned to the Bronx, but I had no luck calling the place in the Bronx that apparently had the van. I went back to the Uhaul at Malcolm X and spent 30 minutes with one of the guys calling numbers, even finding the people who had it last to help me find the camera. Since no one at the UHAul in the bronx would pick up the phone, I realized I had to go up there myself and look. The employee gave me subway directions and wished me luck. I went up to the Bronx and it started raining. When I went inside the lady told me there was probably no way that my camera was in the back of this van. I knew she was right but I had to look anyway. I opened the door and there it was, shoved behind the seat like garbage. Mind you this is a 600 dollar camera. Also, I lost it at the airport 3 weeks ago in LGA. You would think I would learn my lesson, but, no. I just can’t hold onto anything. I am an idiot I hate myself.