US Post Office

Canarsie post office on Flatlands in Brooklyn is the worst post office in the entire system of the USPS. I am only giving them a star because i am unable to give them zero stars.
I have been having issues with my packages going missing. During the holidays of 2012 SIX of my packages went missing! SIX. I filed a report, followed up, even got as far as consumer affairs. All that was a big waste of time. eventually I became friends with an agent and she started looking out for my packages. After that i had no issues up until she transferred to another post office in a different part of Brooklyn. A week later, my packages started going missing again.
I go to the post office to speak with their supervisor, Clara who takes down the tracking number and all the relevant details and tells me she would investigate and call me back in 48 hours. I never receive a phone call. after 4 days i figure that was enough time to investigate so i head back to the post office. Clara has no idea what I am even talking about neither does she remember the details of my case. It was pretty obvious she never investigated. Instead, she tells me that since the package had been missing that long, she would advise that i contact the shipper and either ask for a refund or ask them to ship another item because my package was most likely lost. I was dumbfounded. I asked her why she couldn’t just find out who was working that day and get answers from them, after all if you are paid to do a job and it is not done, you should be held responsible. She did not share my views.
So i call consumer affairs once again and was told an agent would call me back in 72 hours. Eventually i speak with a representative (i believe her name was Ms Hughes) who collects all my information and tells me she would investigate then call me back. She never does. I call back to find out what was going on with my case and was unable to reach her. Eventually I get a call from her saying that she is still working on the case. And then i never heard from her again. That package was never found.
Now I just shipped a PREPAID package the Friday before the blizzard. The tracking number was already provided. The package was a priority 2 day shipment on the 21^st but yet, 8 days later, there is no sign of it. The tracking online shows a different number than the one on the prepaid label and is dated the 22^nd though i went to the post office on the 21^st. but the address is the same. and it does not even show that the package arrived at the Post office, just that they received pre-​shipment info.
I tried calling but the waiting period to speak with an agent over the phone is longer than an hour. Ofcourse no one at the post office ever picks up and I am headed there today though i don’t expect much help. My next course of action is to contact the inspector general. This has to stop!

I’ve been calling since 9:30 am and its now 11:00 am, yet no answer. My package says it’s been delivered so I’m trying to figure out where and it is really infuriating not getting my package or any help.

Usually this post office is on point as far as if you need to pick up a package but the delivery guys need better training or just do not care about their jobs…
Was suppose to be delivered a package today and the delivery guy rings the apt. # from the downstairs lobby. He gets let in by someone in the building. He ENTERS the building… I am standing at my door waiting… and waiting… and waiting for him to get off the elevator so he knows which direction to walk so I can sign for my package. I am waiting by the door for about 4 – 5 minutes now, looking through the peephole and thinking to myself «It definitely does not take this long to get to my floor.»…so still waiting… the guy NEVER even made it to my floor to deliver the package. I have no idea if he went to another floor or just took an elevator ride and went back to his truck so I guess he can finish his shift for the day being that it is a Sunday so I am pretty sure he gets off early… Mind you no notice was left and on Sunday there is no customer service available to speak to or complain but rest assured on Tuesday they will hear from me regarding this because that is unacceptable service. No notice, no knock on the door and didn’t even arrive on my floor to begin with… I saw the guy from the lobby surveillance cam from cable as well so I KNOW and SAW him enter the building with my package. Someone better have some answers for me come Tuesday… Better training and delivery workers are needed for this post office!
And this is not the first time this occurrence has happened either.