Mint Cleaners

Wife was told clothes would be ready after 4pm, I showed up at 4:15 to find a sign saying they closed at 3 and were closed the following day (Sunday) leaving me no way to get my clothes back before work on Monday. When I asked why they would tell people to show later than they were closing I was told «if I didn’t notice the sign that is not their problem» and «if I want to close early I am going to close early». Unfortunately, this is not the first time they have been randomly closed during their posted business hours, makes you wonder if you will be able to get your clothes back.

I would give less than one star if I could.
What an unfortunate incident we had with whoever was working your store at 5:45pm on Monday June 20^th. Upon arrival, my husband was asked how he was. He mentioned this was his second trip to pick up our clothes (due Saturday, June 18^th at 4pm per the ticket we received on Thursday, June 16^th) because the store was closed when he arrived at 4pm on Saturday, June 18^th. Only indication of why was a note in the window stating they were closing at 3pm for Father’s Day. The employee was immediately defensive, stating «It’s not my problem you can’t read a sign, if I want to close early I will». When my husband pointed out there was no sign when we dropped them off on Thursday, the employee remained defensive and said «it’s not my problem your wife can’t read a sign». When I dropped the clothes off on Thursday around 5pm there was no sign that said the store would close early on Saturday. I even questioned the Saturday pick up date (I wasn’t expecting such a quick turnaround — I thought we were getting great service! How wrong I was) and your Thursday afternoon employee confirmed yes, Saturday is when they would be ready.
The employee continued to harass my husband, told him he needed to leave, to which my husband refused to do without our clothes. The employee tried to tell him our clothes were ready Saturday morning and that’s when we should have picked them up. When my husband pointed out the ticket specifically said the items were due on Saturday by 4pm, the employee said «again, not my problem».
You have lost us as customers and our family as customers, and we will tell everyone who asks not to use your store. This is not the first time we have arrived during stated business hours to a locked and empty store — the first time was with no note indicating why it was closed. We will not continue to put up with your poor customer service or risk our items being unavailable when we arrive. I hope you look at your records to determine who was working on Monday, June 20^th at 5:45pm and consider if you really want that kind of person representing your store with such poor customer service.

My previous review of mint cleaners on 4 25 2016 must be extracted. I ended up finding the shirt so I was incorrect about them losing the shirt. The truth is still the fact if anything gets lost no matter what the price of the item is, they will only still reimburse you $ 20.00 even if the item cost over that. I am not sure what other dry cleaners reimburse people if they lose any clothes. I found out some vital information during this experience. I am sorry to anyone who read the review on 4.25.2016. I will continue to use these guys but I will never bring in any clothes of mine that are worth over $ 20.00.

This place is wierd. Looks very sparce inside. It’s not the outsourcing that bothers me because many dry cleaners do that. It’s the fact that I went to pick up my dry cleaning during open business hours and the door was locked and no one was there!!! What kind of business does that?
I will be looking for a new cleaners asap.

I strongly disagree with the other reviewer! Mint does a good job cleaning my clothes. They have the best prices in the area and I find the employees very pleasant. I am greated by name every time I walk in the shop and my clothes to pick up are always waiting for me.
I without hesitation recommend Mint!

Worst. Dry Cleaner. Ever. The girls are rude and have no idea what they are doing. The actual cleaning is sub-​par. I definitely will NOT be going back there. Too bad because I was happy to have a dry cleaner closer to home.